Understanding Business Communication in Today's Workplace

Submitted By
Niaz Ahmed
Murad Sulamen
Taha Yaseen
Asad Mazher
© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 1

PRESENTATION 2009
Understanding Business
Communication in
Today’s Workplace

Stakeholder
Stakeholder Problem
Problem Decision
Decision
Response
Response Solving
Solving Making
Making
Professional
Professional Effective
Effective Productivity
Productivity
Image
Image Communication
Communication
Promotional
Promotional Business
Business Work
Work Flow
Flow
Materials
Materials Relationships
Relationships

Today’s Dynamic
Workplace
Advances in Globalization
Technology and Diversity
The Age of Team-Based

Information Organizations

The Communication
Process
Step 1 Feedback also needs to be Step 6
encoded, transmitted, and decoded
Sender Receiver
Has An Idea Sends Feedback
Step 2 Step 3 Step 4 Step 5

Channel
Sender Sender Receiver Receiver
Encodes Idea Transmits Message Gets Message Decodes Message

Building Business
Communication Skills
Ethical
Ethical Audience-Centered
Audience-Centered
Considerations
Considerations Approach
Approach
Intercultural
Intercultural Workplace
Workplace Communication
Communication
Sensitivity
Sensitivity Sensitivity
Sensitivity Technology
Technology

Committing to Ethical
Communication
Unethical
Unethical Practices
Practices
Selective
Selective Misinterpreting
Misinterpreting Distorting
Distorting
Plagiarism
Plagiarism Misquoting
Misquoting Numbers
Numbers Visuals
Visuals

Recognizing Ethical
Choices
Ethical Dilemma Ethical Lapse
Stakeholders Business Pressures
Conflicting Loyalties Illegal Choices
Difficult Tradeoffs Unethical Choices

Making Ethical Choices
Individual
Individual Corporate
Corporate
Employees
Employees Code of Ethics Management
Management
Policies and Structures

Audience-Centered
Approach
Focus on Audience
Be Respectful
Observe Etiquette

Improving Intercultural
Sensitivity
Symbols Attitudes
Culture Is A Shared System
Thought Patterns
Values Norms
Behaviors
Communication
Beliefs Expectations

Cultural Differences
Contextual
Issues
Legal and
Ethical Issues

Cultural Differences
Social Customs
Nonverbal
Communication

Cultural Context
High High
Context Decision Making Practices Context
Problem Solving Techniques
Low Negotiating Styles Low

Context Context

Legal and Ethical
Behavior
Seek Mutual Ground
Withhold Judgment
Respect Differences
Send Honest Messages

Social Values and
Customs
Work and Success
Roles and Status
Use of Manners
Concept of Time
Nonverbal
Communication
Gestures
Style of Dress
Facial Expressions
Negative Cultural
Attitudes
Ethnocentrism
Ethnocentrism
Xenophobia
Xenophobia
Stereotyping
Stereotyping
Overcoming
Ethnocentrism
Cultural Pluralism
Avoid Assumptions
Avoid Judgments
Acknowledge Distinctions

Written Intercultural
Skills
Use Plain English
Strive for Clarity
Use Proper Addresses
Cite Numbers Carefully

Written Intercultural
Skills
Strive for Brevity
Use Transitions
Avoid Slang and Idioms
Keep Paragraphs Short

Oral Intercultural Skills
Minimize “Noise”
Obtain Feedback
Speak Slowly
Clarify Intent
Don’t Patronize
Use Accurate Language
Learn Foreign Phrases
Listen Carefully
Adapt Your Style
Confirm Understanding
Clarify the Next Step
Watch Body Language

Improving
Workplace Sensitivity
Assume Differences
Take Responsibility
Withhold Judgment
Show Respect
Practice Empathy
Improving
Tolerate Ambiguity
Look Past the Surface
Be Patient and Persistent
Admit Cultural Biases
Stay Flexible
Improving
Seek Common Ground
Send Clear Messages
Deal with the Individual
Learn When to Be Direct
Observe and Learn

Communication
Technology
Voice Technologies
Virtual Agents
Mobile Communication
Networking Advances
Using Technological
Tools
Internet
Maintain Perspective
Voice Mail
E-mail
Boost Productivity
Reconnect with People

Mobile Computing
Reviewing Key Points
• Effective communication
• Today’s dynamic workplace
• The communication process
• Business communication skills

Understanding Business Communication in Today's Workplace

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© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 1

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 2

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 3

The Age of Team-Based

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 4

Step 2 Step 3 Step 4 Step 5

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 5

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 6

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 7

Stakeholders Business Pressures

Conflicting Loyalties Illegal Choices

Difficult Tradeoffs Unethical Choices

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 8

Policies and Structures

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 9

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 10

Culture Is A Shared System

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 11

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 12

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 13

Problem Solving Techniques

Low Negotiating Styles Low

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 14

Send Honest Messages

Roles and Status

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 19

Strive for Clarity

Use Proper Addresses

Cite Numbers Carefully

Avoid Slang and Idioms

Keep Paragraphs Short

Use Accurate Language

Learn Foreign Phrases

Adapt Your Style

Clarify the Next Step

Watch Body Language

Look Past the Surface

Be Patient and Persistent

Admit Cultural Biases

Send Clear Messages

Deal with the Individual

Learn When to Be Direct

Observe and Learn

Reconnect with People

• Today’s dynamic workplace

• The communication process

• Business communication skills

© Prentice Hall, 2007 Business Communication Essentials, 3e Chapter 1 - 30

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