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● Second level
● Third level Quality Management Overview
● Fourth level Presented by Venkat
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Consultant
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1
Quality management Overview
● Agenda
● Quality Management System
● Total Quality Management
● Contributions
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style
● Integration of SAP QM with core modules of SAP
● ISO & SAP QM
● Benefits & uses of SAP QM
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● QM in logistics to edit
supply Master subtitle style
chain
● QM Structure
● Inspection
● Planning
● Notification
● Control
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Quality Management System
Before the implementation of the Quality management the following are to be considered
● Market requirements for the Quality management of the company

● Business process of the company
● Data processing support for the integration of the QM functions in other applications
3
Total Quality Management
● TQM Represents the goal of a comprehensive Quality management in a Company
● Different demands are placed in a company depending on the industry sector

● VDA (Federation of German Motor Industry)
● GMP (Good Manufacturing Practice) 4
● FDA (US Food & Drug Administration)
Contributions of Quality Management
● From the planning and implementation stages of product’s life cycle to its marketing
and use quality management plays a part in all the process of the logistics supply
chain 5
Integration of SAP QM with other Modules
● The picture shows the integration of QM with other modules

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ISO Elements and SAP
● “X” represents the QM Integration with other modules of SAP to satisfy ISO Elements 7
ISO & SAP QM
● Linking the QM component with other components in the SAP System allows the different
quality management elements contained in the standards (QS9000, ISO9000) to be
universally applied.
● With the reworked versions of the ISO 9000 : 2000, an up-to-date set of standards is
produced that, independent of the size of the company, is suitable for Quality
Management and quality assurance of services, hardware, software, and bulk products. It
Clickthe
reflects to changes
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of society to style
a service society by equalizing the importance of
products and services and enabling the display of dynamic operating procedures.
The ISO 9000:2000 is made up of eight quality principles:

● Customer orientation Execution
● Inclusion of people Process oriented approach
● System oriented approach System oriented management approach
● Regular improvements Structural approach for decision making
● Supply relationships useful for both parties
● Additional elements according to VDA6:
● Financial observations, product security, company strategy
● Additional elements according to QS 9000:
● Acceptance procedure for parts from production, regular improvements,
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process capability
Functions in the QM component
● The functions of the QM component cover the classic quality management tasks such as
quality planning, quality inspection, and quality control, as well as supplementary
functions.
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Uses and benefits of QM Component
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Uses & Benefits of QM component
The QM component provides advantages for your company at various levels,

for example through:
● QM integration in the overall SAP concept

● Access to data that has already been maintained (such as customer master,
vendor master)
● Standardization of processes
● Automation of the information flow (using the Workflow)
● Planning support (for example provision of inspection plans)
● Process improvement (for example by monitoring processes and

implementing corrective tasks in quality notifications) 11
Influence of Quality management in a MTO Scenario
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Influence of QM Component in Logistics Supply Chain
The QM component can be integrated in all areas of the logistics supply

chain. Prerequisite for this is that you make the relevant Customizing
settings in QM.
● If QM is in use in your company and you identify poor-quality goods or services, you can
suspend a process until the problem is resolved.
Examples
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tothe
editinfluence of quality
Master title style management in the logistics supply
chain:
● Sales: Entry of customer-specific inspection specifications
● Materials planning: Availability of production resources and tools
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● Production: Inspections to edit
during Master
production subtitle
(with style
integrated reference operation sets
and inspection operations in the routing or master recipe)
● Materials management: Goods receipt inspections, vendor evaluation, and inspection
stock
● Stock-keeping: Inspection of stock transfers, stock monitoring (for example, of shelf-
life)
● Shipping: Inspection of the delivery
● Service: Use of quality notifications (for example, to process complaints)
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SAP Quality Management
● With the functions of the Quality Management (QM) module, the

most important elements of a QM system can be implemented.
● Click
Thesetofunctions aretitle
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style by other integrated application
components of the SAP system (such as MM, SD, PP).
● Quality Management module is classified as Planning, Inspection,

Control, Notification.
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SAP Quality Management Structure
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Quality Planning
● Quality Planning enables to manage the basic data
● Required for conducting an inspection

● The inspection plan is a preconfigured plan
● It comprises of Click
set oftocheck list thatsubtitle
edit Master are required
style for conducting a
inspection
● Used at various stages like raw materials procurement,

manufacturing, Delivery, Complaints processing, deadline or shelf
life expiry monitoring of batches
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Quality Plan Structure
Quality Planning
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Quality Planning
Task list
Or
Check list
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Operations
Sampling
Master Inspection
procedures, Work
characteristics
centers
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Quality Inspection
● Quality Inspection is carried out at various stages in an industry.
● The inspection is carried out as per the quality assurance plan.
● Quality Inspection characteristics that are to be inspected are defined as per IS or BS or

IECClick
specifications.
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● For example the length of the cable ( Top end , Bottom end), Specification printing on
cable ( for e.g. 11kV / 33 kV, FRLS ),Smoke density, Oxygen index etc)
●
The characteristics are classified as qualitative and quantitative.
● The qualitative characteristics have a predefined set of catalogs that to be selected while
recording the results.
● The quantitative characteristics are configured with required unit of measurements.
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Types of Inspection
Types of inspection
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In-process Inspection before

Incoming Material delivery
Inspection inspection
e ction
sp
of In
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yp e s Master subtitle style
Deadline Test Equipment Returned material

monitoring calibration inspection
inspection
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Inspection during and after production
● Integrating
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Master subtitle style operations
● Integrating order processing
● Controlling inspections during production
● Statistical process control (SPC)
● Processing internal problem notifications
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Inspection during the process
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Results recording & Notifying Non-Conformity
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Production Inspections
● Quality inspections can take place at regular intervals (time-based or quantity-based) or at freely
defined intervals (for example, after a tool change).
● You can record inspection results for a freely defined object (such as wire basket number, tank
number, shift, time...). You valuate each object (inspection point) after you have recorded results for
the characteristics
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Inspection point processing concept – Time based
● Every Hour is considered as one inspection point to monitor the

process
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Inspection point concept – Quantity based
● Every 50 pcs is considered as one inspection point to monitor the

process
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Inspection of Finished Product before updating the
inventory
Inspection for a goods receipt from production
Production
order
Usage Decision
Release
Inspection Lot
Goods
Receipt
----------------
----------
--------
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Finished Goods
QM in Sales & Distribution
● Customer specification can be stored and the results can be recorded as per the
standards
● Batch determination based on the results obtained
● Certificate of quality can be generated material or customer specific
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QM in shipping
● Inspection before shipping to control customer complaints

● Certificate generation for the goods delivered
● Hold the shipping incase of low quality good
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Make to Order Scenario
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Make to stock scenario
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Certificate of quality Generation
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Test Equipment Management - Calibration
Calibration Inspection
Event
Test equipment
calibration
Maintenance Department

Test
Calibration due
Equipment Calibration Order
date Schedule
master data

Sampling Equipment task
Inspect the Equipment Results recording
procedure list
Quality Department
File the results
Instrument unusable
Quality Decision
(or) Instrument Usable
Accept Calibration
New instrument indent
certificate
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Returns & Complaints Work Flow in SAP
Returns & Complaints Processing

Event
Returns
& Complaints
Customer
specification Material to be handled
Sales Department

For reference in batches
Complaint Notification Predefined

from customer search procedure Complaint notification
for determining to Quality Department
required batch

Results recording
Inspect the returned Analysis of the
(or)
goods defect
Defects Recording
Quality assurance
Sampling Calculate the Sample
plan (or)
procedure for inspection
Quality Department
Task list
File the results
Rework
(or)
Scrap
Quality Decision
Goods Issue Allowed
Accept
Notification memo to Test Certificate
the concerned
department
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Returns & Complaints Workflow
Complaint
Notification
---------------- Return of the Goods
Complaint ------------
---------
-----
Inspection Lot
Notification
Options
Usage decision
Analysis
Scrap
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Quality Notification structure
Quality Notification Material error (Type)

( Origin )
Customer Complaint Customer
error (Type)
Vendor error
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( Origin ) Material error
Complaint against
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vendorto edit Master subtitle style
Vendor error
( Origin ) Material error

Internal problem
notification
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Origin : Notification originated by Type : Type of the problem
Quality Control
Quality Control is implemented in procurement, In – process and

delivery with reports
Quality Control reports
Reports for Material Analysis

Reports for Inspection characteristics analysis

Reports for defect analysis
Quality Notification analysis
Control charts for inspection characteristics, samples 36

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