Nepal Administrative Staff College

SEDP

Leading for
Organizational Performance

Dipendra Purush Dhakal

11 Jun 2013
dipendrapurush@gmail.com

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 How to recognize a leader?
knows, goes and shows the way

 Inspires and motivates others to follow him even to

not necessarily their destiny

 Not a searcher but molder of consensus

 Sets clear vision and conviction and harnesses team

support to accomplish them under his directions

 Does ordinary things extra-ordinarily

 Inspires others to dream more, learn more, do more
and become more 2
Leader's different perspectives
quality is reflected by standard they set for themselves

 Takes little more share of blame and less of credit

 Thinks with his head and leads with his heart
 Serves as thermostat than a thermometer
 Is a facilitator, not an order giver (new concept)
 Today's leader may not necessarily exist tomorrow
 Under developed attitude: While I'm leader, nothing will
be off limits - there can't be only one policy, one rule
and one way of working that can not be changed
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General expectations from a leader
who demonstrates and how?

Should be ....... Shouldn't be ......

L Loyal Lethargic
E Efficient Egoist
A Ambitious Arrogant
D Decisive Dominant
E Equanimous Enfeeble
R Risk bearer Restrictive
D E A L E R
of hope

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LEADER and FOLLOWER
People's tendency to choose liked Leader than his vision
People don't keep up following Leader who doesn't know destiny
Followers mostly are always in look out to change Leader for
better offers

Innovation distinguishes a leader from follower

Always better to be a Follower than a Bad Leader (let it happen)

LEADER and a BOSS

Leader is Admired Leads
Boss is Feared Drives
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 Leader Qualities
Good Leader Tells others how to reach Brings results
his potential
Great Leader Helps others to discover Writes a new story

MANAGER LEADER
Accepts status quo Challenges it
Has short range view Has long range perspective
Has eyes in the bottom line Has eyes on the horizon
Tunes carburetor to achieve targets Sets where, why and how to go
Not necessarily be a leading quality Has to be a good manager

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 MANAGEMENT LEADERSHIP
Doing things right Doing right things =
Knowing what to do + Getting things done
Engages in arranging and telling Engages in nurturing and enhancing
Skill to climb ladders of success Determines the right ladder
Works with objectives Works with goals and vision
Management practices:
East: Strategy + Planning + Administration + Control
West: Strategy + Planning + Administration + Control + Leadership
(contributes to concepts, processes and roles )

EAST WEST
Emphasis on Leader Focus on Leadership
Notion: Leader has moral/operational Emphasis on process and method
sense, qualitative and competent
Leader's spiritualty: direct and explicit Impact with spiritual quest
Ego-mostly prevalent Honor all work
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Leader's capability
streamlining the organization

D A N L O R
D R O N A L
R O N A L D
A R N O L D
R O L A N D

Leader is a person who brings a little magic to the momentum

Denise Morrison
Good to have a leader otherwise employees argue too much

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Leaders must know
three things

Realization Possession Learn

Doesn’t Most It’s
Destroys Keep up Maintain
come back valuable uncertain

1 Time Love Pride Hope Sincerity Success

2 Words Friendship Greed Peace Hard work Dreams

Self
3 Opportunity
confidence
Anger Honesty Compassion Fortune

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 Leadership
not a subject of teaching but learning

• Solving problems • Unlocking people's potential

• Results not attributes • Capacity to translate vision
• Getting along with people into reality

• Art of getting things done • Motivating people to do better

• Art of saying No to No • Combination of strategy and
character
• Taking responsibility -
not making excuses • Solving problems before
turning into Emergency
• Not in words
but in attitude and action
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PRODUCT OF NATURE AND NURTURE
Combination of
Thoughts: way of thinking
Feelings: emotional affection
Behavior: way of conducting oneself

Sum total of
Qualities,
Characteristics
Attitudes,
Beliefs
Motives
Psychological traits
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Attitude is a little thing that makes a big difference.
- Winston Churchill
example: a couple and the bus accident

Altitude

Amplitude
Aptitude
Attitude

Too many people miss the silver lining because they're expecting gold.
- Maurice Setter
Attitude and behavior
authority gives power behavior brings respect

Positive thinking
– One's thought has influence in thy surrounding

Avoid anger
– The prolonged hostility - a slow killer –
could be for system but never personal
– Be firm but polite

Eliminate ego: Strictly no superiority/inferiority complexes

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Organizational Performance
lessons from Thailand

Financial

High behavioral
Business complexity of
LEADERS

Organizational
effectiveness
 CHANGE
its the time to rethink the way we think

FOCUS Attention
Expectation
all employs alert density

Stay involved
Keep eye on expectation
Talk and listen
Look for ways to be of value
Flexible to new tradition

Its one thing to identify problems but something else to solve them
- go hard at solutions and soft on the person
Effective personnel management
practices
Personnel matters are key to CHANGE in Organization
than the equipment or budget
Transparent hiring based on quality
• Hire for attitude, train for skill
– CV always don't speak reality - interaction in person is
necessary
– persons with right attitude can learn whatsoever skill the
organization needs
Paying attention to employees needs
• Stimulates no frequent changes and transfers
 Ethics
integrity can not be a 'to do list'
• Moral principle governing one’s actions
• Acting under rules fairly and impartially
• A set of norms showing ideal human behaviors
• Doing right things for right reason
• Ethics needs spirituality as an underlying
background and as a major motivational force
Try not to be a man of success
but rather try to be a man of value
-Albert Einstein
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Motivating self
optimism

Primary steps of POSITIVITY

• Build confidence
• Stay focused
• Follow right directions
There are no big problems
There are just a lot of little problems

Adversity causes some men to break - others to break records

- William A Ward
Never expect things to happen: struggle and make them happen
Technique to follow
• Set a target:
amount of work each day

• Visualize the desired:

take it as your vision

• Set milestone:
proficient work

• Use visual indicators:

to monitor the progress

Dream as if you'll live forever, live as if you'll die today - James Dean
Leader of organization
success and failure

 Subordinate - your Image

 Communicable - patient listener
 Optimist - pessimist
 Answer to every problems - resolves all
disagreements and conflicts
 Delegates authority

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Subordinate's perceptions
liking n disliking

 Icon of ethics
 Attitude and Behavior
 Accessible and Communicable
 Reward and Punishment
 Motivation and Appreciation
 Risk taking Behavior
 Preoccupations
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 Handling subordinates
stressful
 Maintain supportive day to day relationship
 Know and let others know your mission
 Openly listen to and communicate problem/conflict
 Guide and also include other's ideas to accomplish Goal
Magic Words of JP Vasnani
Set of two words:
Thank you
Set of five words:
I admit I was wrong
Set of six words:
You have done a great job
Set of eight words:
I am not alone GOD is with me

Most sweater voice for subordinates:

Call by their name
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Manage worries
tips to succeed

 The longer you hold,

heavier it becomes!
 Learn to put down
the burden and pick
it up when you need.
 Don’t carry the
burden wherever
you go.
(c) Chinmaya Mission
How to handle non responsive
employees?
• Frame internal policy manual with, among others
– do's and don'ts;
– clearly delineated disciplinary rules and modes of
rewards and punishments

• Get commitments on policy manual and also the

document signed by all
• Take actions accordingly as needed
• Document actions with copies in the personal files
Teamwork
keys to build solid teams

Honesty/Integrity
– YES to yes; NO to no; No hiding; NO lying & NO ifs and buts
– Selfless is fearless
– Integrity can not be a 'to do list'
Trust
– Test; Train and then take into confidence
– Avoid arrogant bullying
Mutual respect
– Polite conversation; attentive listening and seriously
considering opinions
– GIVE what you want to GET
Teamwork
continued
Recognition
– Balance between individual and team recognition
– Acknowledge innovations, achievements and publicize
Support
– Teach to get things done rightly
– Excel as a DOER not QUITTER
Don't find fault ----- find a remedy
Coming together is a beginning,
Keeping together is progress, and
Working together is success
Rules of success
Steve Job’s prescriptions

Do what you love to do •But do the best/ think and be different

Make SWOT Analysis

Be entrepreneurial •Always look for the next big thing

Start small, think big

Strive to become a market leader •Be the first

Focus on the outcome •Be a yardstick of quality

Ask for a feed back •Listen to your customer first

Innovate •Learn from the failures but learn continuously

Know thyself: Try to:
who am I? develop an attitude of gratitude
how I work? be a good and patient listener
how I behave? be optimist and forward looking
my conduct? lead, follow or get out of the way
my decisions? do ordinary things extra-ordinarily

Realize that:
selfless is fearless
no one is indispensable
never a wrong time to do right things
nothing is impossible in Nepal
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People's perceptions
expectations and complain

 Equal rights in the conducts of public affairs

 Guaranteed quality of services
 Self disciplined service provider
 Process vs result
 Civil servant not civil master

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The Must ones to manage/lead
essential words of ten letters leading to victory

Qualification Letters Word Prescription

Most selfish 1 I Avoid it
Most satisfying 2 We Use it
Most poisonous 3 Ego Kill it
Most used 4 Love Value it
Most pleasing 5 Smile Keep it
Fastest spreading 6 Rumour Ignore it
Hardest working 7 Success Achieve it
Most enviable 8 Jealousy Distance it
Most powerful 9 Knowledge Acquire it
Most essential 10 Confidence Trust it

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Nepali policy syndrome

EVERYBODY thought that

SOMEBODY has done it
ANYBODY could have done it
but NOBODY did it