AGILE GOVERNMENTS

A world tour of the best agile

government practices, fully in
TelePresence : how IT have made
some public services more efficient
with less resources.

Gouvernements agiles
En TelePresence intégrale, un tour du monde des pratiques de
gouvernement agile : comment les TIC ont-elles rendu certains
services publics plus performants avec moins de moyens?

Cisco
Presentation_ID © 2006 Cisco Systems, Inc. All rights Confidential 1
 FROM INDIA

Mr Abhishek Singh, Director of the Indian National

eGovernance Program

Cisco
Presentation_ID © 2006 Cisco Systems, Inc. All rights Confidential 2
Public Services Closer Home Abhishek
Singh Director, Government of India World e Gov
Forum 13th October 2010

3
 Digital development for rural India: Some issues

1.2 billion people

600,000+ villages, 70% population rural
Multi-ethnic, Multi-religious, Multi-lingual
Low Literacy Rate (64.8%)
Low Broadband penetration
Multi-party, Multi-tiered democracy
35 States & UTs; 240,000 + Local Bodies
 National e Governance Plan

Vision
“Make all Government services
Centr accessible to the common man in
al
Depar
his locality, through common
tment service delivery outlets and ensure
Interna
/
Minis
efficiency, transparency &
tional tries reliability of such services at
Entitie affordable costs to realise the basic
s
E- Stat
e
needs of the common man.”

Indi Dep
artm
ent
Citizen
s
a Strategy
Inte
grat
ed •Mission mode projects
Serv •Integrated projects
ices •Common Services Centers
Busine •State Wide Area Network
sses
•State Data Centers
 Common Services Centers: Vehicles of Inclusive Growth

Front-end Delivery Outlets

e-Kiosks : Above 100,000
CSCs
Access to information
G2G, G2C, B2C Services
Public Private Partnership
Three Tier Implementation
Model
Broadband Connectivity
 Aligning stakeholders for mainstreaming rural India
Largest PPP initiative in Indian e-
Governance
Stakeholders - Citizens, Civil Society
Organizations, Businesses, Universities,
Media, Social Enterprises
Firm linkages with Government welfare
schemes (NREGS, NRHM, SSA)
State Telecom enterprise spearheading
efforts to connect the last mile
 Enabling Rural Transformation

E - Government Education Tele - medicine

Social Agricultur Awareness

Inclusion e
 Challenges of public services delivery at the Last Mile

Last Mile Connectivity Power back-up solutions Backend Readiness

Bridging the digital divide Strengthening public

Enabling social
inclusion awareness
The Road
Ahead……
CSCs as channels for financial inclusion in un-banked
Areas

“Common Services Centers to open no-frills

bank accounts for citizens in unbanked areas”
CSCs to act as agents of Banks
CSC Operators to facilitate financial literacy for
rural citizens
CSCs as channels for Government services delivery in
rural India

“Common Service Centers Scheme to be

suitably repositioned as a network of panchayat-
level Bharat Nirman Common Service Centers to
provide government services to citizens in rural
areas”
Bharat Nirman Common Service Centers to be set
up in all the 250000 Gram Panchayats in India
Assured revenue through G2C services for Bharat
Nirman Common Service Centers.
 That’s a good sign,
sky is really the limit…
Thank You

abhishek@gov.in