UNIVERSITI TEKNOLOGI MARA CAWANGAN PERAK

KAMPUS TAPAH

FACULTY OF ACCOUNTANCY

Fundamentals Of Management (MGT162)

Name : 1. Khadijah Binti Mokhtar - 2018209516

2. Nur Shahirah Aina Binti Farris - 2018269882
3. Nor Anisah Binti Mohamad Ali - 2018429146
4. Nor Nadiah Binti Norhisham - 2018294894
5. Sharifah Ramizah Binti Syed - 2018215262
Group : AC1201A
Lecturer : Madam Hasnida Binti Abdullah
• Established : Established in 2013
• Company's name: GoldStar Travel Agency
• Company Founder : Mr. Alias Bin Zakaria (Managing Director)
• Headquarter : No,14 Jalan Raja DR. Nazrin Shah, 30250, Ipoh, Perak
• Number of workers : 40
• Service : Travel service
• Main colour : Black and gold
• Website : www.goldstartravel.com
PLANNING ORGANIZING LEADING CONTROLLING
 To be leading Travel Agency in the travel industry providing efficient
and effective services to our customers. They believe their client will receive the
very best value and service that they have offer. They also ensuring their
comfort, safety and happiness while travelling

To deliver overall satisfaction to their travellers and clients and

at the same time, fulfilling their requirements and needs with our
dedicated staff

Provide a high standard of services suitable for individuals

seeking relaxing, comfortable and memorable experiences in the
hospitality and tourism industry
 • Achieve the goal is to increase skills employees in giving services for
their customers.
• In short, the employees need to attend a workshop that company held.
• Furthermore, employees attitude also have to improves to ensure the
goal are easily achieved.

• They target the company to become a well-known travel agency

company in Malaysia.
• They can make a first steps such as promoted their agency through
television, radio or famous artist so people know about their agency and
will have a desire to used their services in future.
• Second steps is to draw attention of customers by offering lower price of
travelling packages. A high expectation about this step will make their
agency realize by others
 Lack of meaningful objectives and goals are type of barriers.
- Happen when the employee did not take serious about company objectives and
goals and
take easy while doing jobs given.
Lack of top management support.
- Planning will be ineffective if top management level does not make the necessary
decision and ignore the organizational goals and objectives

How to overcome the barriers

 The manager must participate in planning because when managers are
informed,when they contribute suggestions and are consulted, good planning
and loyalty to plans, these will lead to effective managing.
In this structure, business owner, Mr. Alias, is responsible for developing the guiding principles
and vision of the company and communicating that vision to the middle level manager.
SPAN OF CONTROL
• Narrow.
• There are higher numbers of communication issues among different management levels.
• Require more managers to make sure all employees are properly supervised.

AUTHORITY
 Managers with line authority in an organization are those who are directly responsible for
achieving organization goals.
 Represented by a standard chain of command start with a board of directors and extends downwards
through various levels in organization
 Mainly based on legitimate power

Delegation in the Goldstar Travel Agency:

1. Clearly articulate the desired outcome
2. Where possible, include people in the delegation process.
- Empower them to decide what tasks are to be delegated to them.
3. Delegate to the lowest possible organizational level.
4. Focus on results.
5. Establish and maintain control
1.Employee Resistance to Change
-this kind of mentality can arise among anyone who doesn’t want to step away from the
comfort of familiar processes and systems.
2.No Motivation for Growth
-employee who are not motivate for growth will not seek out opportunities provided by
the organizations

How to overcome the barriers

1.To prevent resistance to change, explain to the employees why the change is
necessary and how it will benefit them.
2. Try motivating the employees by explaining the future benefits of the learning
initiative. The leader might also consider implementing a system for rewarding
employees as they make progress.
 Behavioural Approach
- Developed from and is strongly influenced by behaviourism.
- People can learn to become leaders through teaching and observation.

Contigency Theory
-Life-Cycle Theory
-Successful leaders should change their leadership style based on the maturity of the people they're leading

Drive skills and traits

-Towards achievement, ambition, initiative and sense of responsibility

Power
-Position Power – Reward power
-The ability of a manager or leader to offer something of value, be it of monetary or non-monetary value, for the
purpose of controlling and influencing people.

Motivating the staff

-Hosting a team building and including all the staffs of a certain department.

Improving employees satisfaction

-Provide the best facilities for all the staffs and workers
-Ensure staffs and workers are happy and satisfied with their working environment.
 The inability to face the power dynamics of leadership
-Leader can sometimes feel uncomfortable with the power they hold over others.

Hard to Move Forward

-Many mistakes by subordinates and other staffs must be treated as forgive-and-forget
because it can cause one to lose focus and get distracted.

How to overcome the barriers

Develop sense of responsibility
-Embrace the fact of being a leader

Keep on moving forward

-Focus on the current and incoming work while make progress to improve any
problems
Pre-Action control method
-Prevent anticipated problem before it happen
-Make survey of accommodation, transport and the place to visit and even organize
the plan before they guide their client through the trip

Setting Standards for Performance

-Standards should be set in a manner that allows them to be compared with actual
performance
-Provide efficient and effective services to customers

Measuring Actual Performance

-A repetition process and it is the most difficult step
-Carry out an inspection to ensure that the services provided by the company
conform the specification and standards
Comparing Actual Performance With Standards
-Determining if actual performance compared to standards falls within acceptable limits
-Managers of Goldstar Travel Agency will examine the performance of current services
provided to customer with the standards set up by the company

Responding to Deviation
-If the performance is unacceptable, corrective actions or reinforcement should be taken.
If the deviation is acceptable, no corrective action is necessary

Important factors should be considered

• Accuracy
-Inaccurate information will cause the organization to make wrong decision
-Manager have to check whether the information from the survey that they have done is
accurate to ensure their client travel smoothly through the trip
• Employ all the steps in the control process
-Standards of performance must be set, measurement of the actual performance taken,
comparison of standards with actual performance made and when necessary, take corrective
action
 Operating delay
-Cause a lot of problems and affect the standard
Negative attitude
-The manager resists changing and following new policy
Game playing
-Barrier to successful control when the management starts to manipulate the resources
usage

How to overcome the barriers

• Giving a penalty for poor job performance

• Record every resources flow in and out

• Plan and schedule everything attentively

Location of the headquater
 SUMMARY CONCLUSION

 Learn the process of how to manage a company and the

subordinates
 Learn function of a manager and how to be a good manager
 Employee also plays big role by giving full support and
commitment to their manager and the company to achieve the
company’s goals
 Learned about basic of management such as
planning,organizing,leading and controlling for more self-
understanding after finishing this group assignment.
THANK YOU