Professional Documents
Culture Documents
Bror Saxberg
He is the Vice President of Learning Science at the Chan
Zuckerberg Initiative. He was previously the Chief Learning
Officer at Kaplan, Inc. He earned an MD-PhD dual degree from
Harvard Medical School and MIT.
WHAT IS MOTIVATION?
1. Values mismatch
2. Lack of self-efficacy
3. Disruptive emotions
4. Attribution errors
Trap 1
Values Mismatch:
I don’t care enough to do this.
• How this trap captures employees:
When a task doesn’t connect with or contribute to something
workers value.
• How to help an employee out of this trap :
i. Find out what the employee cares about and connect it to
the task.
ii. Engage in probing conversation and perspective-taking .
Trap 2
Lack of Self-Efficacy:
I don’t think I’m able to do this.
• How this trap captures employees:
When workers believe they lack the capacity to carry out a
task.
• How to help an employee out of this trap :
i. Build the employee’s sense of confidence and competence.
ii. Urge them to invest more effort while expressing confidence
that additional effort will lead to success.
Trap 3
Disruptive Emotions:
I’m too upset to do this.