#GOBEYOND

NQI Analysis & Improvement Plan CUSTOMER

EXPECTATION

* New baseline start from W26 ( 3.92 old 4.41 new ) NQI Degrade :
• (Week 28) 11 July, SCR degrade too many site down due to GPON Telkom Gianyar (GPON00-D5-GIN-3) problem
due to Module control hang at site STO Gianyar (Problem Inside Balnus) [Degrade]
• (Week 28) 12 July, PDP SR degrade due to roamers from Newzealand problem (Problem Outside Balnus)
[Degrade]
• (Week 29) 17 July, PDP SR degrade due to Activity Migration APN Corporate in Jakarta (Problem Outside Balnus)
[Degrade]
• (Week 29) 20 July, PDP SR degrade due to FO Cut Maumere - Ende (Problem Outside Balnus) [Degrade]
• (Week 30) 26-27 July, PDP SR degrade due to activity APN Corporate Migration (Problem Outside Balnus)
[Degrade]
• (Week 30) 2 August 2018, PDP SR degrade due to APN MMS problem (Problem Outside Balnus) [Degrade], 5 August
May 2018, All KPI degrade Impact earthquake disaster at NTB (Problem Inside Balnus) [Degrade]
• (Week 34) 20 August 2018, PDP SR degrade due to APN PLN Problem (Problem Outside Balnus) [Degrade] . 21 August
2018, PDP SR degrade due to transmission Problem, FO Telkom cut at KM 103 from Kupang towards SOE due to road
construction & FO Telkom cut at KM 14 from Kalabahi towards BMH (Beach ManHole) (Problem Inside Balnus) [Slight
Degrade]
• (Week 35) 28 August 2018, CCR degrade too many site down due to PLN Power outage at Lombok area (maintenance
PLN Network ) (Problem Inside Balnus) [Slight Degrade]. 2 September 2018, CCR degrade many site down Genset
Telkom cannot running due to fuse battery Rectifier broken at Hub site ilewengot (Problem Inside Balnus) [Slight
Degrade]
• (Week 36) 3-4 September 2018 Incident Degraded packet data service outbound and inbound roaming subscriber
Semester 2 (Problem Inside Balnus) [Slight Degrade] 5 September 2018, SCR degrade too many site down due to PLN Power
outage at Balinusra Area (Problem Inside Balnus) [Slight Degrade]
• (Week 37) 14 September 2018, GPON Telkom Oesapa (GPON00-D5-OSP) cannot access due to suspect module
OLT (HUTQ) (Problem Inside Balnus) [Slight Degrade]
• (Week 38) 20 September, Link blackberry degrade at GRX-TBS1 and GRX-BRN1 - Vlan183 (Problem Outside
Balnus) [Slight Degrade].
• (Week 42) 17 October 2018, FO Telkom Cut SKKL Mataram toward Sumbawa & FO Telkom Cut at KM 5 from
Empang – Dompu (Problem Inside Balnus) . 19 October 2018, GPON Tulamben down and signalling down at
SDPS7 (Problem Inside Balnus) . 21 October 2018, GPON problem (under GPON monang-maning), Signaling GB
Down at SGDPS4 and Blackout at BIMA & KUPANG (Problem Inside Balnus).
• (Week 43) 22 October 2018, FO Cut Kupang Area
• (Week 47) 22-23 November 2018 PLN Power Outage at NTB and NTT
• (Week 48) 27 November 2018, PDP SR degrade due to activity Datacomm : reinstall standby rsp and upgrade fpd
on ran-agg-renon.3 , install new module 100G on ran-agg-renon.3 and 4 , configure new link 1x100G ran-agg-
renon3/4 <> sr-renon.1/2-new & Replace Module A903-FAN at ran-pag-steluk.1 Problem (Problem Inside
Balnus) [Slight Degrade]. 28-30 November 2018, Combine attach & Default Bearer degrade due to TNL Problem
(Problem Inside Balnus) [Slight Degrade].
• (Week 49) 5 & 7 November 2018 transport problem

NETWORK QUALITY MANAGEMENT | 2016