Professional Documents
Culture Documents
Performance Management
Performance
Appraisal
Interview
Employee
Records &
HR Decisions
Appraisal Systems
• Job-related
– System evaluates critical behaviours that
constitute job success
• Practical
– Understood and relatively simple
• Performance standards
– Related to the desired results of each job
• Performance measures
– Reports on critical behaviours
Performance Measures
• Rater actually sees the employee’s
Direct
performance
• Verifiable by others
Objective
• Usually quantitative
Halo
effect
Error of
Recency
central
effect
Rater Biases tendency
Validity
Reliability
Control of standards
more
Characteristics for
Effectiveness
Frequency of feedback
Rater training
• 360-degree appraisal
– In line with the trend toward flatter
organizations
– Combination of perspectives e.g. peer, self,
supervisor, client
• Balanced scorecard
– Integrates organizational performance
measures such as financial, customer
satisfaction, internal processes, learning
Evaluation Interviews