Group Members

• Rabiya Zafar
• Husnain Naveed
• Waleed Khan
• Javaria Shahid
• Shavaiz Iqbal
• Mafiya Aslam
• Anum Bahar
 Introduction

• Started its operations at Calcutta(now India) before separation

• History, more than 5 decades in Pakistan
• 1958 first textile mill, started Yarn manufacturing at interior Sindh
• 9 production units form cotton to finishing good products in house
• Threads which also called yarn
• To make yarn different fibers are used to make that fibers its has 8 units with
the name of sapphire
 Cont…
• Sapphire is a tag name under its umbrella there are multiple independent
companies
• Sapphire retail, sapphire textiles, denim, fabric etc
• All raw material is generated by sapphire itself
• As every company is independent so they all have different HR police and
procedures
• Pakistan biggest textile exporter (particular units which only deal in exports)
Associated companies
Vision
To be one of the premier textile company recognized
for leadership in technology, flexibility, responsiveness
and quality
Mission
Our mission is to be recognized as premier supplier
to the markets we serve by providing quality textile
products to satisfy the needs of our customers. Our
mission will be accomplished through excellence in
customer service, sales and manufacturing
supported by teamwork of all associates. We will
continue our tradition of honesty, fairness and
integrity in relationship with our customers,
associates, shareholders, community and
stakeholders.
Sapphire Retail Limited
 Introduction
• December 2014 sapphire initiated that why don’t we serve the consumer
• As they make everything in house
• Launch its first outlet at Dolman Mall Clifton Karachi
• Everything was sold out within 3 days
• Expected time was 3 months
• And they waited for 15 days for the new stock
 Cont…
• They operate in regions to maintain span of control
• Two regions North and South
• South has 5 outlets and North has 10 outlets
• 15 company operated stores nationwide
• Sapphire didn’t have a franchising model
 Growth types
• Horizontal growth
• 15 functional stores
• Vertical growth
• Having men's kurta, Shoes, accessories etc
• Working on kids and western too
Competitors
HUMAN RESOURCE POLICIES AND
PRACTICES
 Human Resource Management

Human Resource Management includes conducting job analyses, planning

personnel needs, recruiting the right people for the job, orienting and training,
managing wages and salaries, providing benefits and incentives, evaluating
performance, resolving disputes, and communicating with all employees at all
levels.
 Job analysis
• Job analysis consist of :
Job description
Job specification
In sapphire:
 there is a job description for all the positions like for sales person, marketing
executives ,HR employee or even for a security guard.
Job descriptions
 HR Policies
• Planning and recruitment
• Testing and selection
• Interviewing the candidates
• Training and developing the employees
• Performance appraisal and performance management
• Compensation and benefits
 Planning
• What positions to fill , or how to fill them ?
• Pool of candidate ?
• Selection the candidates
 Recruitment
• What is recruitment ?
 Sapphire’s Recruitment Process
• Sapphire does recruitment externally and internally both :

Methods they use for recruitment is :

 linkedIN (80%)
 Rozee.pk
 Newspapers
 Social media
 Referrals
 Testing and selection
• Employment testing and selection procedures are aptitude tests and
examinations that help a business predict the success of a job candidate.
At sapphire’s:
 They don’t use any testing tools
 They select the employees according to their demands.
INTERVIEW STRATEGY OF
SAPPHIRE
 What is Interview
• See between.
• Private meeting consisting of questions and answers.
 Types of Interview
• One-to-one interview.
• Panel interview
• Structured interview
• Unstructured interview
• Formal interview
• Informal interview
 Purpose of Interview
• Can you do the work?
• Will you do the work?
• Will you fit in?
 WHAT KIND OF QUESTIONS DO THEY
PREFER?
• Behavioral and situational questions.
• Past experiences
• How will he react in certain situations?
 PANEL OR ONE TO ONE
INTERVIEW
• Position
• Higher post
• Lower posts
 INTERVIEW AFTER SELECTION?

• Current hiring strategy of the company.

• Short listed candidates.
 BACKGROUND OF EMPLOYEE
• Contact previous employer.

• Good reputation leads to appointment letter.

Training and developing
employees
 Definition

A procedure for providing new employees for basic background information

about the organization
 Purpose of Orientation
• Provides the new employee with concise and accurate information to make
him/her more comfortable in the job
• Encourages employee confidence and helps the new employee adapt faster
to the job
• Improves employee retention
• Promotes communication between the supervisor and the new employee
 Orientation Programme
• Formal Orientation
• Informal Orientation
• Individual Orientation
• Collective Orientaton
 Training

The process of teaching new or current employees the basic skills they need to
perform their jobs.
 Training
• Training Need Analysis
• Training Need Assessment Form (Employee Code, Name,
Department, Designation, Required Skills and Training
Schedule)
• Annual Training Need Assessment
• Trainee obtains the training certificate
• Structured training
 Training methods
• Internal training
seminars
job rotation
workshops
• External training
outdoor visits
consultents
 Example
• Sapphire Retail Limited Sapphire Training and Development department
has initiated an exposure visits of all Retail Stores Management Team to
Sapphire Mills in order to have better understanding of Sapphire product
quality and product manufacturing process. The team was amazed to see the
whole process and committed to cascade their learning experience to their
respective team members.
Performance management
and appraisal
 What is performance management?

• The continuous process of identifying, measuring and develop the

performance of individuals and teams and aligning their performance with
the organisation’s goal
 What is performance appraisal and why
appraisal is important?
• It is the process of evaluating the performance of employees, sharing that
information with them and searching for ways to improve their performance
Why important:
• Limited budget
• Motivating employee
• Tracking the strength and weaknesses of employee
• Training
 Method of Performance Appraisal
• Graphing rating scale
• Paired comparison method
• Critical incident method
• Behaviourally anchored rating scale
• Forced distribution method
Process of Performance Appraisal

Setting
performance
standard

Discussing Communicating
result standard

Comparing Measuring
standard standard
Who conducts appraisal?

supervisors

Outside
peers
raters

Who will
appraise?

Self-
subordinates
appraisal
 Sapphire Appraisal Method

• Graphic rating scale

• Immediate supervisor
• Criteria for appraisal

What are the problem they face while appraising employees’ performance? And
how they solve these problems?
 Advantages

• Can be motivational with the support of a good reward and compensation.

• Provide the employee with the feedback about their performance
• It provide the information that which employee needs training
 Disadvantages

• Time consuming
• Biasness
• If performance appraisal not done appropriately, can be negative experience
• Halo effect
Compensation and
benefits
 Compensation

• Compensation (also known as Total Rewards) can be defined as all of the

rewards earned by employees in return for their labor. This includes:
i. Direct financial compensation
ii. Indirect financial compensation
 Types of Compensation
Direct financial compensation consisting of pay received in the form of
wages, salaries, bonuses and commissions provided at regular and consistent
intervals
Indirect financial compensation including all financial rewards that are not
included in direct compensation and understood to form part of the social
contract between the employer and employee such as benefits, leaves,
retirement plans, education, and employee services
 Different types of compensation
• Base Pay
• Commissions
• Overtime Pay
• Bonuses, Profit Sharing, Merit Pay
• Stock Options
• Travel/Meal/Housing Allowance
• Benefits including: dental, insurance, medical, vacation, leaves, retirement, taxes...
Sapphire’s Compensations and Benefits
• Life insurance
• Health insurance
• Sick , personal and maternal leave
• Provided fund
• Tuition reimbursement
• Professional development programs
• Overtime Pay
 Cont..
• Harassment polices
• Sick , Annual leaves
• Cash out annual leaves in the end of year (Jan to Dec)
• Standard rewards
• Bounces