Management Process And

Organisational Behaviour

By Rahul Bansal

B.Com (H) 1st year

Enrollment No. : 01624488816

 BEHAVIORAL
MANAGEMENT
APPROACH
1920’s
SOOO, What is
BEHAVIOURAL MANAGEMENT
APPROACH
BEHAVIOURAL APPROACH OF MANAGEMENT
STUDIES HOW PRODUCTIVITY IN BUSINESS OR
SIMILAR APPLICATIONS CAN BE MANAGED BY
CONCENTRATING ON THE MOTIVATIONS OF THE
WORKFORCE.
 BEHAVIOURAL APPROCH OF MANAGEMENT
ASSUMPTION :
PEAOPLE ARE SOCIAL AND SELF – ACTUATING

Hawthorne Studies
Elton Mayo

Theory Of Human Needs

Abraham Maslow

Theory X and Y
Douglas McGregor
When: Took Place Between 1924-1932

Where: Western Electric Company, Chicago,

USA

Who: Conducted by Elton Mayo, White Head, Roethlisberger

Why: To Study the effects of physical conditions on productivity

2 Major Experiments Took Place ….
Experiment 1: Illumination Studies

Measured Light Intensity vs. Worker Output

Result: Worker Productivity and Satisfaction at all light level

Conclusion: The intensity of light does not effect the output.

Productivity has a psychological component
Experiment 2: Relay Assembly Test – Room Studies
Manipulated Factor Of Production to Measure Effect on
Output.

 Pay Incentives

 Length of Work day week

 Use of rest periods

 Company Sponsored meals

Result: Employee Satisfaction = Output

Conclusion: Workers output will increase as a response to attention workers

feel a sense of belonging.
Lessons Learned From Hawthorne Studies
Hawthorne Effect: People Will Modify Their Behaviour Simply
Because They are Being Observed

Managers who use good human skills will achieve higher

productivity and efficiency
What
Motivates
Behaviour
 Achieving
Certain Needs
Motivates Our Actions
 Abraham Maslow
introduced his concept
of the Hierarchy of Needs in
1943

Abraham
Maslow
1908-1970

The Father Of
Humanistic Psychology
and Creator of
Maslow’s Hierarchy of
Needs
The Hierarchy Is Depicted As A Pyramid

Abraham Maslow’s

Hierarchy of
Needs
Once Basic Needs Are
Met, Then Only Can
People Move On The
Next Level Of Needs
THERE ARE
5 TYPES
OF NEEDS
1. Physiological Needs
2. Safety And Security Needs
NO
Layoffs! Health
Insurance For
Every One
4. Social Needs
Love my team!
Feel belonged
here
4. Self- Esteem Needs

Excellent
Work
 5. Self- Actualisation Needs

Fulfilling our true ,

unique potential
 Hi there
Douglas here 

I am the founder of Theory X and Theory Y

Managers Holding  Disliking Work

THEORY X  Lacking Ambition

View Workers as  Irresponsibility

 Resistance to change

 Want to be led, than to lead

  Willing to Work
Managers Holding

THEORY Y 


Capable of self-direction

Capable of Self-control
View workers as
 Willing to accept responsibility

 Imaginative

 Creative
 • Hard
Management
Theory X • Autocratic Style

• Soft
Management
Theory Y • Participative Style
All in all, the final result of
Theory X and Y is
 Hope You Enjoyed

THANK YOU