TOTAL SAFETY MANAGEMENT

Samir Pandey
Asstt. Director (Safety)
Central Labour Institute
TOTAL SAFETY MANAGEMENT
Total Safety Management (TSM) is a
performance and process oriented
approach to safety and health management
that gives organizations a sustainable
competitive advantage in the global
marketplace by establishing a safe and
healthy work environment that is conducive
to consistent peak performance and that
is improved continually forever.
It involves applying the principles of Quality
Management to the management of safety
and health.
QUALITY MANAGEMENT

Quality Management is the approach to

doing business that maximizes the
competitiveness of an organization
through continuous improvement of
its products, services, people,
processes, and environments.
CHARACTERISTICS OF QM
 Customer focus: Obtain input and
feedback from both external and internal
customers.
 Obsession with quality: Quality is every
employee’s job, from top management
to line employees.
 Scientific approach:
 Operate on facts rather than assumptions
and apply logic rather than so called gut
feeling.
 Use decision making tools such as Pareto
charts, fishbone diagrams, histograms, and
control charts to identify root causes clearly
before solving problems.
CHARACTERISTICS OF QM
 Long-term commitment: Long term
investment of both time and effort.
 Teamwork: Work is done by teams, and
performance is measured against team
benchmarks.
 Continual process improvements:
Today’s improvements are just the
starting point for tomorrow’s
improvements.
 Education and training: To equip all
employees with knowledge & skill.
 Unity of purpose: Understand the vision,
believe in it, and unite around it.
ELEMENTS OF TSM
Management Commitment. 
 It starts at the top.

 Members of management must believe in the program

and support all the people who play a role in making the
program work.
 They commit time, talent and financial resources.

 They set the example.

 Commit your safety policy to writing and religiously

adhere to it.
Goal Setting. 
 We set goals for productivity, quality and financial
performance. Why not for safety?
 Goals help us to achieve our objectives.

 There are several ways to quantify safety goals.

ELEMENTS OF TSM
Engineering. 
 The first step in employee safety is to “engineer-out” or
remove the hazard.
 Although only 20% of accidents are caused by unsafe
conditions, engineering is an important part of the program.
 Eliminate hazards continually through safety inspections, job
safety analyses, good housekeeping and other techniques.
 OSHA compliance is essentially an engineering task because
most OSHA regulations are concerned with either eliminating
unsafe conditions or designing controls for them.
Training. 
 About 80% of accidents are caused by unsafe acts or
deviation from proper procedure.
 Training is simply a method to communicate procedures to
employees.
 It is typically a supervisor’s responsibility.
ELEMENTS OF TSM
Recognition. 
 While individual recognition is important, group recognition

is more effective.
 We recommend reward systems in which the entire group is

rewarded for achieving a goal.

 This type of program also keeps employees honest and
controls abuse of workers compensation.
 Be sure to design your program in such a way that it does
not discourage the reporting of injuries.
Hiring and Developing Employees. 
 A quality safety program begins with quality employees –
people that are willing and able to perform their job duties
in accordance with company procedure.
 Finding those people is easier said than done.

 Once you do find them, develop and nurture them.

ELEMENTS OF TSM
Employee Safety Committee.
 This is the engine that drives your program.

 It gets hourly and management employees involved

and meets every month.
 This group sets policy, runs the recognition program
and assists with accident investigations.
 Safety committee members are your ambassadors for
safety.
Record Keeping/Data Analysis. 
 Keep track of progressive discipline, monitor actual
performance vs. Goals,
 Document accident and near miss incidents,

 Review open claims with the claims administrator, and

analyze claims for type, cause and frequency.
ELEMENTS OF TSM
Loss Prevention Services. 
 Don’t be afraid to ask for help.

 Your insurance carrier often offers free site visits and free
written training materials.
 Your state also offers various resources, including free
inspections for the purpose of identifying areas that are
not in compliance with OSH guidelines.
Accident Investigation. 
 Learn what happened.

 Don’t repeat past history.

 Investigate near miss accidents.

 These are a “free opportunity” to learn.

 Accident and near-miss investigations are a supervisor’s

responsibility, but the safety committee can and should
assist.
ELEMENTS OF TSM
Medical Community Relationships.
 Take advantage of your right to pick the doctor if you are
in one of the states that allow this.
 If not, learn how to work with the employee’s choice of
physician.
 Medical providers must understand you are the customer.

 Develop return to work programs in cooperation with

medical providers.
Light Duty. 
 People recover faster if they are at work doing something.

 The longer someone is off, the harder it is to get them

back.
 Light duty also helps to control abuse.

 Have “zero tolerance” for lost time.

ELEMENTS OF TSM
Injury Management. 
 These are the things you do from the time of injury until the

employee is stabilized.
 For less serious injuries, drive the employee to the treating

physician.
 Remind the employee of his or her workers compensation
benefits.
 Make sure the doctor is aware of your light duty program.

Monitoring Recuperation.
 This is longer term management of injuries until maximum

medical improvement is reached. Be supportive.

 Visit employees in the hospital, send cards and flowers, and

contact the family and reassure them.

 Remember that employees on light duty are also
recuperating.
ELEMENTS OF TSM
Investigation, Surveillance &
Litigation. 
Once in a while you may have a hard
core case that requires this step.
If we perform the other 14 steps well,
there should rarely be a need for this
one.
IMPORTANT STEPS IN TSM - IMPLEMENTATION MODEL

Phase one – planning and preparation –

 Seven Steps (1-7)
1. Gain executive level commitment
2. Establish the TSM steering committee
3. Mold the steering committee into a team - TSM steering
committee undergoes teamwork training and team building
activities
4. Give the steering committee safety and health awareness
training
5. Develop the organization’s safety and health vision and guiding
principles
6. Develop the organization’s safety and health mission and
objectives, and
7. Communicate and inform.
 Encompasses steps 1 to 7.
 Make sure each step is completed in order.

 Failure to complete step 1 successfully can jeopardize all

subsequent steps.
IMPORTANT STEPS IN TSM - IMPLEMENTATION MODEL

Phase two – identification and assessment –

 Five Step (8-12)
8. Identify the organization’s safety and health strengths
and weaknesses
9. Identify safety and health advocates and resistors
10. Benchmark initial employee perceptions concerning the
work environment,
11. Tailor implementation to the organization, and
12. Identify specific improvement projects
 The steps in this phase allow the steering
committee to identify strengths that may work in
favor of the implementation and inhibitors that may
work against it.
 The steering committee can tailor the
implementation to exploit the strengths while
minimizing inhibitors.
IMPORTANT STEPS IN TSM - IMPLEMENTATION MODEL

Phase three – action and feedback –

 Three Step (13-15)
13. Establish, train and activate improvement
project teams,
14. Activate the feedback loop, and
15. Establish a TSM culture.
 These steps involve assigning teams to
specific improvement projects.
 As soon as the improvements have been
made the team is disbanded, and a new
team is formed to pursue other
improvements.
 This process is then repeated.
SUMMARY
 The best environment to produce quality
products is a safe and healthy environment.
 TSM (total safety management) gives an
organization a sustainable competitive
advantage in the global marketplace.
 TSM is accomplished by involving all
employees in establishing, maintaining, and
continually improving the work environment,
so that it is conducive to peak performance.
THANK YOU