Introduction

A management information system (MIS) is a computer system consisting of hardware and software that serves as the backbone of an
organization’s operations. An MIS gathers data from multiple online systems, analyzes the information, and reports data to aid in management
decision-making.
Management Information System In Logistics:-
Logistics is the field of study to focus on the design and implementation of the efficient flow and storage of goods from the point of origin to
consumption.
Logistic information system is nothing but a part of Management Information System to manage, control and measure the logistical activities.
These activities occur within the organization or as well as overall across the supply chain.
• IMPORTANCE:-
• It ensures of logistics functional operations into a process pursuing customer satisfaction at the lowest total cost.
• Information system facilitates planning and control of the logistical activities related to order fulfillment.
• It makes the firm more competitive, by making better tactical and strategic decision for the benefits of the firm and
its customer.
• Helps provide customers information regarding product availability, order status, and delivery schedules promoting
customers service.
• It reduces the requirements of inventory and human resources by enabling requirements planning.
• It interfaces with marketing, financial, and manufacturing information systems and provides information to top
management to help formulate strategic decisions for the whole firm.
• The use information technology in information systems has enabled quick response to demand making forecasting
redundant. This has also helped in implementing “pull” systems like just-in-time making the firm more competitive.
• It promotes systems that link the operations of the firm, such as manufacturing and distributing, with the suppliers
operations on the one hand the customer on the other.
• OBJECTIVES:-
• The objective was to have a complete knowledge the logistics of goods, information and other resources,
including energy and people. Alongside this, the objective was to study the functioning of BLUE DART as an
example of typical logistics company. The study was done primarily with the following objective in mind:-
• The main objective of the study to learn about the logistics along with the functioning of BLUE DART.
• To know about the policies and procedure followed by the BLUEDART while transporting the goods
and services.
• To know about the need and importance of a logistics company in today’s scenario.
• To find out process of transportation of goods to end consumer.
• To study the software used by Blue Dart Express.
• To study the customer relation management (CRM) after delivery of goods.
• To identify areas where, there can be scope for improvement.
•
• About BLUE DART
• BLUE DART is South Asia's leading integrated air express carrier and premium logistics-services provider. It
has the most extensive domesticnetwork covering over 13,880 locations, and service more than 220countries
and territories worldwide through its Sales alliance with DHL, the premier global brand name in express
distribution services.
• BLUEDART’S vision is to establish continuing excellence in delivery capabilities focused on the individual
customer. In pursuit of sustainable leadership in quality services, they have evolved an infrastructure unique
in the country today.
• State-of-the-art Technology, indigenously developed, for Track and Trace, MIS, ERP, Customer Service,
Space Control and Reservations.
• 1. Its Technology:-
• 2. Its Air Network:-
• 3. Its financial credibility:-
• 4. Its People force:-
• Logistics In Blue Dart :-
• REGIONAL SERVICES IN SAARC AREA
1.DOMESTIC PRIORITY
2.DART APEX
3.DART SURFACELINE
4.SMART BOX
• RESEARCH METHODOLOGY:-
• To gather the relevant information regarding the project, the following method has been used.
Research Design
• The research design is exploratory research design. In the exploratory research design literature survey was conduct .A research
design is purely and simply the framework or plan for a study that guides the collection and analysis of data.
• Exploratory Research Design:
• The exploratory study is particularly helpful in breaking broad and vague problem into smaller, more precise sub – problem
statements. Exploratory studies help in formulating hypotheses for the further research.
• Literature survey:
• One of the most economical and quickest ways to discover hypotheses is through a literature search. For this purpose, large volumes
of published and unpublished data are available.
Data Collection Design
• Research Design Exploratory Research Design Literature Survey
• Data Type
• There are mainly two types of data are available; Primary data and Secondary data, I conducted my study mainly based on the
primary and secondary data. That is collected by the –
• Secondary Data:
• Secondary data is that data which are collected for some earlier research work and are applicable in the study the research has
presently undertaken. Depending upon the gathering sources, secondary data can be divided into two categories-
Sample Design
• Collecting data from where only a few units of population under study are considered for analysis is called sampling
method.
• Sample Size:
• A sample size of 1 Company was taken.
• Sample Type:
• There are two main categories; Probability sampling and Non – probability sampling.
• The sample type was Non-probability sampling.
• Non-probability sampling:
• In non-probability sampling, the chance of any particular unit in the population being selected is unknown.
• Secondary Data Internal Data External Data
• Sample Technique:
• There are mainly three non – probability designs; Judgment sampling Convenience sampling and Quota sampling.
• Judgment sampling technique was used.
• FINDINGS-
• On the basis of study conducted, it is evident that BLUE DART is following most of pre-requisites of an
efficient logistics (supply-chain management) company. However there are some areas, which need further
attention for increasing the quality of services.
1. Blue Dart express ltd. is fully aware of the basic need of customersthan its competitors.
2. The delivery of goods to the customer in the most reliable transit period (and preferably the shortest) possible.
3. The reverse flow of acknowledged, signed delivery records is trustworthy.
4. The country's most reliable air and surface network offers a pre-determined delivery schedule with close to
100% accuracy.
5. Blue Dart offers the country's most comprehensive communications technology and customer software to support
critical supply- chain distribution demands.
6. Blue Dart is mainly focuses on the international services.
7. Blue Dart does not have very well connection with the national airports.
8. The national airport services are limited to certain airports and are very expensive.
RECOMMENDATIONS

The following are the recommendation based on the study:-

1.Since Blue Dart is mainly focuses on the international services so it must pay attention in the domestic services.
2.Blue Dart does not have very well connection with the nationalairports so Blue Dart must make good connection with the national airports.
3.At national level transportation of goods is done via road that makes delay in the service so the national airport services must be spread to
every airport so it will be resulted into quick service.
4.The national airport services are limited to certain airports and are very expensive
5.Spreading to the every airport will also result into the reasonable service.
CONCLUSIONS

• The process of planning, implementing, and controlling the efficient, cost effective flow and storage of raw
materials, in-process inventory, finished goods and related information from point of origin to point of
consumption for the purpose of meeting customer requirements. A recent US study found that logistics costs
account for almost 10% of
thegross domestic product. The process itself covers a diverse number of functional areas. Involved in
logistics are transportation and traffic, as
wellas shipping and receiving. It also covers storage and import/exportoperations.The Blue Dart fulfills all the
necessary and regulatory requirements of the logistics of goods and service as a renowned ‘supply – chain
management company’, it sincerely concentrate on all the area of its quality services. Though it always try to
fulfill all the requirement of its customers but it is lacking in the case of domestic services. It must pay equal
attention on the domestic services so that more and more people can take the advantages of its ultimate
services.
•