Importance

of
Communication
Lucyjay E. Daite
 SESSION OBJECTIVES
By the end of the session, students will be able
to:

Determine what Communication is

and how it works.

Identify the barriers of

communication.

Value the functions of

communication.
COMMUNICATION
 means exchanging and sharing information
and ideas between two or more person.

 Basically Communication is a process in which

there are two parties are involved first is
sender and second is receiver of a message.

How can we communicate?

 through writing, talking, a device

Communication, and sign language.
Communication Skills
 is the art of sharing information,
knowledge and ideas from one
person to another person
effectively. It is very helpful in all
fields of life such as in business,
person life and while applying a job.
 WHAT ARE THE COMMON
METHODS IN COMMUNICATING?

 Verbal Method
Oral communication

 Nonverbal Method
Visual communication
Written communication
Body language
 Verbal
 is that in which we share information
between individuals through using speech.
Verbal communication has spoken words,
expression and tone of voice.

 Oral communication
 is the process of verbally transmitting
information and ideas from one individual
or group to another.
  Nonverbal
a) Any image that is used to communicate an
idea whether it’s sign, poster, drawing,
photography or television advertisements.
These all are known as visual
communication.
b) Written communication involves an
interaction in which words are written. In
which two or more person are involves. In
any business written communication is
very important in touch with the
employees and employees with the owner
to solve the problem that they are facing.
BODY LANGUAGE
• Kinesics-Body Movement
• Oculesics-Eye Contact
• Hepatics-Smell
• Proxemics-Proximity
• Chronemics-Time Management
• Artifacts-Dress & Attire
• Facial expressions
• Emoticons
• Gesture
• Posture
• Touch
 COMPONENTS OF
COMMUNICATION

Listening
Speaking
Reading
Writing
• SENDER
-initiates, encodes and transmits the message.
• CHANNEL
-way or method by which a message is sent.
• MESSAGE
-insight or idea that is being sent.
• RECIEVER
-who receives the message.
• FEEDBACK
-response of the receiver to the message of
the sender.
 PSYCHOLOGICAL
BARRIERS
 Defensiveness of the receiver
-triggered by intimidations, control and
manipulation by the sender.
 Motivational distortion from the receivers
end
-they only listen what they want to hear.
 Self-Preoccupation
-being pre-occupied with themselves.
 Miscommunication
 is probably the biggest single cause of business
foul-ups. You think you were clear; you think you
provided the complete picture; you think the other
person understood. And yet the work product does not
meet your expectations. What went wrong and how
can you prevent it from happening again?
 THE GOALS OF COMMUNICATIONS:
To change behavior

To get and give

Information
To get action

To persuade To ensure understanding

 HAVE SOMETHING TO SAY AND
SAY IT AS CLEARLY AS YOU CAN,
THAT IS THE ONLY SECRET OF
STYLE.

- MATTHEW ARNOLD