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Planning Ahead
What is motivation?
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Study Question 1: What is motivation?
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Study Question 2: What are the different types
of individual needs?
Needs
– Unfulfilled physiological and psychological desires of
an individual.
– Explain workplace behavior and attitudes.
– Create tensions that influence attitudes and behavior.
– Good managers and leaders facilitate employee need
satisfaction.
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Study Question 2: What are the different types
of individual needs?
• ERG theory
• Two-factor theory
– Progression principle
• A need at one level does not become activated until
the next lower-level need is satisfied.
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Figure 14.1 Opportunities for satisfaction
in Maslow’s hierarchy of human needs.
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Study Question 2: What are the different types
of individual needs?
ERG theory
– Developed by Clayton Alderfer.
– Three need levels:
• Existence needs — desires for physiological and
material well-being.
• Relatedness needs — desires for satisfying
interpersonal relationships.
• Growth needs — desires for continued
psychological growth and development.
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Study Question 2: What are the different types
of individual needs?
ERG theory
– Any/all needs can influence behavior at one
time.
– Frustration-regression principle.
• An already satisfied lower-level need becomes
reactivated when a higher-level need is frustrated.
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Study Question 2: What are the different types
of individual needs?
Two-factor theory
– Developed by Frederick Herzberg.
– Hygiene factors:
• Elements of the job context.
• Sources of job dissatisfaction.
– Satisfier factors:
• Elements of the job content.
• Sources of job satisfaction and motivation.
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Figure 14.2 Herzberg’s two-factor theory.
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Study Question 2: What are the different types
of individual needs?
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Study Question 2: What are the different types
of individual needs?
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Study Question 2: What are the different types
of individual needs?
Acquired needs theory
– Need for Power (nPower)
• Desire to control other persons, to influence their
behavior, or to be responsible for other people.
• Personal power versus social power.
– People high in (nPower) prefer work that:
• Involves control over other persons.
• Has an impact on people and events.
• Brings public recognition and attention.
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Study Question 2: What are the different types
of individual needs?
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Figure 14.3 Comparison of Maslow’s, Alderfer’s,
Herzberg’s, and McClelland’s motivation theories.
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Study Question 3: What are the process
theories of motivation?
Process theories of motivation …
– How people make choices to work hard or not.
– Choices are based on:
• Individual preferences.
• Available rewards.
• Possible work outcomes.
Types of process theories:
– Equity theory.
– Expectancy theory.
– Goal-setting theory.
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Study Question 3: What are the process
theories of motivation?
Equity theory
– Developed by J. Stacy Adams.
– When people believe that they have been
treated unfairly in comparison to others, they
try to eliminate the discomfort and restore a
perceived sense of equity to the situation.
• Perceived inequity.
• Perceived equity.
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Figure 14.4 Equity theory and the role of
social comparison.
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Study Question 3: What are the process
theories of motivation?
Equity theory
– People respond to perceived negative inequity
by changing …
• Work inputs.
• Rewards received.
• Comparison points.
• Situation.
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Study Question 3: What are the process
theories of motivation?
Managerial implications of equity theory—
– Underpaid people experience anger.
– Overpaid people experience guilt.
– Perceptions of rewards determine motivational
outcomes.
– Negative consequences of equity comparisons should
be minimized, if not eliminated.
– Do not underestimate the impact of pay as a source of
equity controversies in the workplace.
• Gender equity.
• Comparable worth.
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Study Question 3: What are the process
theories of motivation?
Expectancy theory
– Developed by Victor Vroom.
– Key expectancy theory variables:
• Expectancy — belief that working hard will result in
desired level of performance.
• Instrumentality — belief that successful
performance will be followed by rewards.
• Valence — value a person assigns to rewards and
other work related outcomes.
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Figure 14.5 Elements in the expectancy
theory of motivation.
Management - Chapter 14 27
Study Question 3: What are the process
theories of motivation?
Expectancy theory
– Motivation (M), expectancy (E),
instrumentality (I), and valence (V) are related
to one another in a multiplicative fashion:
M=ExIxV
– If either E, I, or V is low, motivation will
be low.
Management - Chapter 14 28
Study Question 3: What are the process
theories of motivation?
Management - Chapter 14 29
Study Question 3: What are the process
theories of motivation?
Management - Chapter 14 30
Study Question 3: What are the process
theories of motivation?
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Figure 14.6 Managerial implications of
expectancy theory.
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Study Question 3: What are the process
theories of motivation?
Goal-setting theory
– Developed by Edwin Locke.
– Properly set and well-managed task goals can be highly
motivating.
– Motivational effects of task goals:
• Provide direction to people in their work.
• Clarify performance expectations.
• Establish a frame of reference for feedback.
• Provide a foundation for behavioral self-management.
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Study Question 3: What are the process
theories of motivation?
Key issues and principles in the goal-setting
process:
– Set specific goals.
– Set challenging goals.
– Build goal acceptance and commitment.
– Clarify goal priorities.
– Provide feedback on goal accomplishment.
– Reward goal accomplishment.
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Study Question 3: What are the process
theories of motivation?
Goal-setting theory
– Participation in goal setting …
• Unlocks the motivational potential of goal setting.
• Management by objectives (MBO) promotes
participation.
• When participation is not possible, workers will
respond positively if supervisory trust and support
exist.
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Study Question 4: What role does
reinforcement play in motivation?
Fundamentals of reinforcement theory …
– Reinforcement theory focuses on the impact of external
environmental consequences on behavior.
– Law of effect — impact of type of consequence on
future behavior.
– Operant conditioning:
• Developed by B.F. Skinner.
• Applies law of effect to control behavior by
manipulating its consequences.
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Study Question 4: What role does
reinforcement play in motivation?
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Study Question 4: What role does
reinforcement play in motivation?
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Study Question 4: What role does
reinforcement play in motivation?
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Study Question 4: What role does
reinforcement play in motivation?
Schedules of reinforcement:
– Continuous reinforcement administers a reward each
time a desired behavior occurs.
– Intermittent reinforcement rewards behavior only
periodically.
– Acquisition of behavior is quicker with continuous
reinforcement.
– Behavior acquired under an intermittent schedule is
more permanent.
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Study Question 4: What role does
reinforcement play in motivation?
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Study Question 4: What role does
reinforcement play in motivation?
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Study Question 5: What are the challenges of
motivation in the new workplace?
Integrated model of motivation
– Motivation leads to work effort that, when combined
with appropriate individual abilities and organizational
support, leads to performance accomplishment.
– The motivational impact of any rewards received for
this performance accomplishment depends on equity
and reinforcement considerations.
– Ultimately, satisfaction with rewards should lead to
increased motivation to work hard in the future.
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Figure 14.8 An integrated approach to
motivational dynamics.
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Study Question 5: What are the challenges of
motivation in the new workplace?
Pay for performance
– Paying people for performance is consistent with:
• Equity theory.
• Expectancy theory.
• Reinforcement theory.
– Merit pay
• Awards a pay increase in proportion to individual performance
contributions.
• Provides performance contingent reinforcement.
• May not succeed due to weakness in performance appraisal
system or lack of consistency in application.
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Study Question 5: What are the challenges of
motivation in the new workplace?
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Study Question 5: What are the challenges of
motivation in the new workplace?
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