COMPUTER SYSTEMS

SERVICING NC II
 This course is designed to develop
knowledge, skills, and attitudes of a
Computer Service Technician in
COMPUTER accordance with industry standards.
SYSTEMS
It covers basic, common and core
SERVICING competencies such as installing,
maintaining, configuring, and diagnosing
computer systems and networks.
 A certificate issued by the Technical
Education and Skills Development
NATIONAL Authority (TESDA) when a candidate
CERTIFICATE has demonstrated competence in all
units of competency that comprised a
Qualification
COMPUTER Basic Competencies
SYSTEMS Common Competencies
SERVICING Core Competencies
 Participate in workplace communication
Work in a team environment
BASIC
COMPETENCIES Practice career professionalism
Practice occupational health and safety
procedures
 Apply quality standards
Perform computer operations
Perform mensuration and calculation
COMMON Prepare and interpret technical drawing
COMPETENCIES Use hand tools
Terminate and connect electrical wiring
and electronic circuits
Test electronic components
 Install and configure computer systems
Set-up Computer Networks
CORE
COMPETENCIES Set-up Computer Servers
Maintain and Repair Computer Systems
and Networks
 In a world where almost every activity is
RELEVANCE assisted by technology, it’s no wonder
OF THE that most business ventures are
COURSE somewhat related to information
technology.
CAREERS IN  COMPUTER ASSEMBLER
COMPUTER  COMPUTER SERVICE TECHNICIAN
SYSTEMS  NETWORK TECHNICIAN
SERVICING  COMPUTER MAINTENANCE TECHNICIAN
  The demand for computer service and repair
technician is growing in every organization and
industry.
CAREERS IN  For many, this is the entry point for a career in
COMPUTER the computer/information field. The
responsibilities of a computer service and
SYSTEMS repair technician include a variety of duties.
SERVICING  Most companies that employ someone with
this title expect the technician to have basic
across-the-board knowledge of concepts in the
computer electronics field.
  Some of the tasks are hardware repair and
CAREERS IN installation; software installation, upgrade and
COMPUTER configuration; and troubleshooting client
and/or server problems. Today’s technicians are
SYSTEMS capable of viewing desktop and sharing control
SERVICING of mouse and keyboard through remote
assistance.
  Because the computer field is changing rapidly,
technicians must work to remain abreast of
CAREERS IN current technology and become aware of
future developments.
COMPUTER
 Computer service and repair technicians
SYSTEMS generally work with a variety of users, which
SERVICING require expert people skills, especially the
ability to work with groups of nontechnical
users.
 Work Activities
 You would refurbish, maintain, and install computer
systems and equipment as a computer service and
repair technician.
CAREERS IN Your everyday job would consist of the following:
1. Setting up new IT systems
COMPUTER 2. Improving existing hardware and software
SYSTEMS 3. Going to see home users to fix their PCs and
other defective equipment
SERVICING 4. Testing systems to ensure that they are working
in good condition
5. Servicing peripherals like printers, scanners, and
other office equipment
6. Preparing cost estimates
 Skills, Interests, and Qualities
 You should possess the following skills, interests,
and qualities to become a computer service and
repair technician:
1. Profound knowledge of hardware, commonly
CAREERS IN used software, and operating systems
COMPUTER 2. Excellent skills in communication and customer
service
SYSTEMS 3. Superb problem-solving skills
SERVICING 4. Patient and systematic approach
5. Capable to meet deadlines
6. Motivation to keep abreast with IT
developments
7. Deep understanding of electrical safety issues
 1. A person who achieved the Computer Systems
Servicing NC II Qualification is competent to be
TRUE OR a computer service technician or a computer
repairman.
FALSE
TRUE
 2. CSS is the entry point for a career in the
TRUE OR computer/information field
FALSE
TRUE
 3. Software do not need maintenance.
TRUE OR
FALSE
FALSE
 4. Upon the completion of this course, you are
expected to: 1) install computer systems and
TRUE OR networks; and 2) diagnose and troubleshoot
computer systems.
FALSE
TRUE
 5. All data processing equipment will have some
TRUE OR degree of failure.
FALSE
TRUE
 6. Network infrastructures don’t need
TRUE OR maintenance.
FALSE
FALSE
 7. Repair calls tend to occur only when the
equipment item is approaching the end of its
TRUE OR useful life.
FALSE
FALSE
 8. Correcting defects or “bugs” is one of the
major and most immediate reasons to provide
TRUE OR for hardware maintenance.
FALSE
FALSE
 9. Because the computer field is changing
rapidly, computer service and repair technicians
must work to remain updated in current
TRUE OR technology and become oblivious of future
FALSE developments

TRUE
 10. Today, computer service and repair
technicians are capable of viewing desktop and
TRUE OR sharing control of mouse and keyboard through
remote assistance.
FALSE
TRUE
 11. A computer service and repair technicians
should have an awareness of electrical safety
TRUE OR issues
FALSE
TRUE
 12. A computer service and repair technicians
TRUE OR should have the ability to meet deadlines.
FALSE
TRUE