Great Harvest Bakery

Business
Group IV
11-A
 Great Harvest Bakery
Great Harvest Bakery is a family-owned bakery since 2000
Great Harvest serves various kinds of bread, pastries and sandwiches in
their menu. They also offer coffee and drinks in their small cafe space in
the corner of their store. All their goods are freshly made every morning
using locally grown ingredients.

The bakery was founded by the co-owners, Tom and Judy. Currently, their
children manages the 2 branches in Metro Manila. The first branch is
managed by their daughter Amanda, while the second branch is managed
by their son Harold.
The company has 1 Human Resources Department and each branch has 1
Sales Department and 1 Production Management.
People
 Duties and Responsibilities
of the positions in Great Harvest
Bakery
• Founder: Entrepreneur who started the Great Harvest Bakery. They are the ones who created the
business thus they facilitate everything that happens in the company.

• Manager: The person is responsible for controlling or administering a branch of Great Harvest Bakery.
Managers have what is known as a fiduciary responsibility to owners. They are responsible for
safeguarding the company’s assets and handling its funds in a trustworthy manner.

• HR Manager (human resources manager): The people who are knowledgeable about the jobs the
organization needs performed they also plan, direct, and coordinate the administrative functions of an
organization. They oversee the recruiting, interviewing, and hiring of new staff; consult with top
executives on strategic planning; and serve as a link between an organization’s management and its
employees.

• HR Assistant (human resources assistant): Schedules meetings with employees or staff by

coordinating appointments. Welcomes new employees to the organization by conducting orientation.
• Head baker: Responsible for the overall production of bakery products and the
training and oversight of the mission of the staff.

• Assistant bakery manager: Responsible for performing all duties and job functions
of an experienced bakery clerk.

• Cashier: Receive payments by cash, check, credit cards, vouchers, or automatic

debits. Issues receipts, refunds, credits, or change due to customers.

• Baker: Responsible for making wide range of breads, pastries and sandwiches
products of Great Harvest Bakery.

• Part-time assistant chef: Helps with time and daily management like scheduling
of meetings, note taking, and answering phone calls while he/she works less than a
40 hour per week.

• Delivery Man: A delivery person must transport items from one place to another
and take care of others' food, property and documents, company's money and name.
Process
The process begins with the accountant wherein they prepare
the money to be used to buy ingredients for the baked goods.
If the seasonal ingredients are bought the menu for seasonal items is prepared.
If not, the seasonal menu is not showed to the customers.

The chefs prepare the bread in small batches

and the head chef inspects the bread if it is up to his/her standards.
If the bread is not up to standards the bread will be put aside and will be taken
home by the staff.
If the customer orders a sandwich, the sandwich is made on the spot by the
chefs because they believe that sandwiches are best served fresh.
If the customer ordered on the phone the order is delivered to them by the
company’s delivery men.
If the customer ordered an item that is not available, the cashier will offer them
a different choice from the menu.
Tools and Equipment

Presenting the tools and equipment used

in the bakery and the detail of its
functions, joined with the cost of the
unit and the importance of its use.
 Tools Function Importance Cost
Baking Pans A flat pan with straight sides that are ¾” or taller, which is Baking pans is important because this is Around 700 pesos
used for baking food in the oven. where you can the batter you made and put it
in the oven.
Baking tins an open metal container in which dough, cake mixture and Baking tins is important because without it, Around 600 pesos
etc. can be placed for baking. you can’t make a cake, breads, and pastries.
Cooking rack used to allow air to circulate freely to cool baked goods, and The importance of having a Cooking crack is Around 700 pesos
to prevent them getting soggy from condensation. A tight grid with this, you can make the best quality
is typically the best format for a cooling rack, to prevent thin breads.
baked goods from breaking or falling through.
Dough hook A dough hook is a mixer attachment, typically shaped like a The importance of a dough hook is if you don’ Around 1,800 pesos
helix (corkscrew shape) or hook. Beaters are used with foods t have this have kind of equipment, life will be
which require great force to mix. ... kneading pizza dough. much more harder.
Cutters a tool to cut out cookie/ biscuit dough in a particular shape. It gives designs to cookies/cookies. Around 300 pesos
Dredger/Shaker A container with small perforated holes that is used to hold The importance of this is to fill the holes of this Around 500 pesos
flour, herbs, or other similar ingredients that are sprinkled on container to make a bread and pastries.
foods that are being prepared.
Icing smoother helps to create perfectly smooth cake tops and sides. The importance of this is to make the cake Around 300 pesos
presentable because the icing is smooth.
Greaseproof paper used in baking and cooking as it provides a heat-resistant, The importance of this is for the grease that Around 400 pesos
non-stick surface to bake on. will not stick easily.
Food processor Slicing/chopping vegetables. Grinding items such as nuts, The importance of this is to process the Around 600 pesos
seeds (e.g. spices), meat, or dried fruit. Shredding or grating ingredients more quickly and easily.
cheese or vegetables. Pureeing.
Rolling pin A rolling pin is a cylindrical food preparation utensil used to The importance of this is to mold the dough Around 500 pesos
shape and flatten dough. Two styles of rolling pin are found: easily.
rollers and rods. Roller types consists of a thick cylinder with
small handles at each end; rod type rolling pins are usually
thin tapered batons.
Measuring spoons and cups a spoon used to measure an amount of an ingredient, either The importance of this is you will get the right Around 900 pesos
liquid or dry, when cooking. amount of flour or other ingredients to make
the pastry well.
 Measuring jug a kitchen utensil used primarily to measure the volume of liquid or bulk The importance of this is to find the exact volume Around 300 pesos
solid cooking ingredients such as flour and sugar, especially for of the ingredients.
volumes from about 50 mL (2 fl oz) upwards.
Mixing bowl used for mixing of ingredients. The importance of this is to mix the ingredients Around 500 pesos
without hesitating.
Palette Knife allows them to easily slide underneath pastries or other items. The importance of this is to cut the pastries. Around 500 pesos
Sieve a device for separating wanted elements from unwanted material or for The importance of this is to separates the Around 400 pesos
characterizing the particle size distribution of a sample, typically using a unwanted materials from the food.
woven screen such as a mesh or net or metal.
Scales It is used for measuring the ingredients needed for baking. The Scale is important for you to be able to Around 1,000
measure the amount needed for your recipe.
pesos
Zester a kitchen utensil for obtaining zest from lemons and other citrus fruit. The zester is important for you to easily squeeze Around 300 pesos
the lemon and other citrus fruit.
Spatula a hand-held tool that is used for lifting, flipping, or spreading. Spatula is important for you to be able to Around 300 pesos
complete your task like lifting, flipping or
spreading the object.
Whisk a cooking utensil which can be used to blend ingredients smooth or to Whisk is important for you to be able to mix or Around 300 pesos
incorporate air into a mixture, in a process known as whisking or blend the specified ingredients.
whipping.
Baking parchment A non-stick paper ideal for lining cake tins. It is also known as silicone Baking Parchment is important for you to be able Around 500 pesos
paper. Baking parchment is both greaseproof and moisture-proof. You to do a task easily like line cake tin without any
can use it to line cake tins and baking trays. No additional greasing is additional grease.
necessary. It can be used in the oven and freezer.
Pastry brush A pastry brush can be used to glaze your pastry with egg wash or milk Pastry Brush where you can glaze the Around 400 pesos
or for brushing filo pastry with melted butter. It's also good for brushing ingredients that you need properly and easily.
off excess icing sugar when cake decorating.
Plastic wrap/Kitchen Towel Plastic wrap, cling film (UK), cling wrap, food wrap, or pliofilm is a thin The importance of this is to seal the food items in Around 1,500
plastic film typically used for sealing food items in containers to keep the containers.
them fresh over a longer period of time.
pesos
Rubber spatula Avoid leaving cake mixture or melted chocolate in your bowl by using a A rubber spatula is important for you to easily to Around 300 pesos
bendy spatula which can easily skim around the sides. skim around the sides of the bowl.
Serrated Knife Serrated knives, with their scalloped, toothlike edge, are ideal for A serrated knife is important for you to be able to Around 400 pesos
cutting through foods with a hard exterior and softer interior, such as a cut a hard exterior, such as a loaf of crusty bread
loaf of crusty bread. beautifully.
Baking thermometer Thermometers take the guesswork out of your baking and help you Baking thermometer is important so that you can Around 400 pesos
create a perfectly baked loaf (which is cooked when the inside reaches check if the pastry that you’ve bake is cooked
at least 90°C). already.
 Timer A device that can be set for a number of minutes (usually up The importance of timer in baking is we can monitor if the
to one hour) that sounds an alarm such as a bell or buzzer pastry that we are baking is good because of the given time.
when the specified amount of time has elapsed; commonly
Around 700 pesos
used when cooking or baking.
Wire Cooling Rack A cooling rack (also known simply as a wire rack) is used to A wire cooling rack is important so that your goods will be Around 800 pesos
allow air to circulate freely to cool baked goods, and to cooled without being soggy from condensation.
prevent them getting soggy from condensation. A tight grid is
typically the best format for a cooling rack, to prevent thin
baked goods from breaking or falling through. An alternative is
often to flip the baked goods upside down and leave them in
the original hot pan.
Wooden spoon Wooden spoons don't quickly heat to scalding temperatures, The importance of this is to stir any types of dish. Around 500 pesos
chemically react with acidic foods, or scratch pots and bowls,
as their metal counterparts do. They don't melt or leach
chemicals or strange tastes into hot foods as plastic does. A
wooden spoon can be used to stir any dish in any type of
vessel.
Telephone A telephone, or phone, is a telecommunications device that Telephone is important because of this you can Around 900 peso
permits two or more users to conduct a conversation when communicate with your customers who wants a delivery
they are too far apart to be heard directly. service.

Piping bag A pastry bag that is often cone- or triangular-shaped, hand- Piping bag is important if you are going to design a pastry Around 500 pesos
held bag made from cloth, paper, or plastic that is used to it’s much easier for you to put a design using a icing.
pipe semi-solid foods by pressing them through a narrow
opening at one end, for many purposes including cake
decoration. It is filled through a wider opening at the opposite
end, rolled or twisted closed, and then squeezed to extrude its
contents.
Chiffon pan Chiffon or Angel Food Cake Pans. These cake are baked in Chiffon Pan is important because this is where you can bake Around 1,000 pesos
tube pans with straight sides that are not sloped, and have a chiffon cake.
little feet or metal fingers poking up from the top of the pan.
Waiter trays A cafeteria tray is used for carrying items in a cafeteria. It is Waiter trays is use by the waiters to serve the orders of the Around 1,000 pesos
typically made of plastic or fiberglass. A compartment tray or customers. It is important, because the waiters can serve
mess tray is a cafeteria tray designed to be used directly, easily if they use a waiter trays.
without dishes - it incorporates shallow compartments in
which different types of food are placed.
 Baking trays A sheet pan, baking tray or baking Baking trays is important, because this is
sheet is a flat, rectangular metal pan where you can bake a cookies, sheet cakes, Around 1,500 pesos
used in an oven. It is often used for swiss rolls and pizzas.
baking bread rolls, pastries and flat
products such as cookies, sheet
cakes, Swiss rolls and pizzas.

Cupcake liners Liners are entirely optional. You can Cupcake liners is important, because it serves Around 500 pesos
bake excellent muffins or cupcakes as the holder of the cupcakes.
and remove them safely from pans
without using baking liners, as long
you grease your baking pans.

Cake turner The conventional cake turner includes The importance of cake turners is you can put Around 450 pesos
a flat, cake-engaging blade which is the baked cake there while doing the icing
secured to the handle by means of an and decorating the cake.
elongated stem. Actuation mechanism,
such as a rack and pinion, threaded
shaft and spindle, or other means to
translate reciprocation to rotation, is
mounted on the handle in operative
engagement with the stem.

Motorcycle helmet These are safety gear for the delivery For the safety of the delivery man
man
Motorcycle gloves These are safety gear for the delivery So that the grip of the delivery man will not be
man slippery
Motorcycle compartments These are boxes intended for the The place where the delivered food will be.
delivered food.
 Equipment Function Importance Cost

Industrial Oven Industrial ovens are heated chambers used for a variety Industrial Oven is important because this is a appliances Around 30,000 pesos
of industrial applications, including drying, curing, or that where you can bake the pastry.
baking components, parts or final products. Industrial
ovens can be used for large or small volume
applications, in batches or continuously with a conveyor
line, and a variety of temperature ranges, sizes and
configurations.
Industrial Stove Commercial gas ranges hook up to your gas supply, Industrial Stove is important, because this is use to cook the Around 95,000 pesos
allowing you to perform many cooking tasks. Some units food needed.
feature an oven base or griddle top.

Food mixer A mixer is a kitchen device that uses a gear-driven Food Mixer is important, because it’s much easier to mix the Around 2,000 pesos
mechanism to rotate a set of "beaters" in a bowl ingredients in baking if you are going to use it and it’s not
containing the food or liquids to be prepared by mixing time consuming.
them. Mixers help automate the repetitive tasks of
stirring, whisking or beating. When the beaters are
replaced by a dough hook, a mixer may also be used to
knead.
Industrial Cash Register A cash register, also referred to as a till in the United Industrial Cash Register is important, because it is use to Around 22,500 pesos
Kingdom and other Commonwealth countries, is a register and calculate transactions at a point of sale.
mechanical or electronic device for registering and
calculating transactions at a point of sale. It is usually
attached to a drawer for storing cash and other
valuables. The cash register is also usually attached to a
printer, that can print out receipts for record keeping
purposes.
Desktop Computer A desktop computer is a personal computer designed for The importance of this is to locate the locations of the Around 1,500 pesos
regular use at a single location on or near a desk or table costumers.
due to its size and power requirements.
Magnetic Card Reader A magnetic card reader is a device that can retrieve Magnetic card reader is important, because some customer Around 2,137 pesos
stored information from a magnetic card either by holding is using a card for payments.
the card next to the device or swiping the card through a
slot in the device.

Glass bread cabinet To display the bread that was made. Glass bread cabinet Around 5,500 pesos
Motorcycle The importance of having a motorcycle is for your shop to be Around 55,000 pesos -
able to deliver the products that the customers who ordered.
90,000 pesos
 Method: T.A.S.T.Y & G.R.E.A.T.
Great Harvest Delivery Service
It will add more steps because of the increase of people working in the bakery. Specifically, the
delivery man. It added steps between the cashier and customer to the delivery man. The bakery will
acquire necessary items for delivery like, the motorcycle the helmet, gloves and everything the driver
needs.
The bakery will sell a higher quantity of bread than before because they can sell from afar through
delivery. The method would increase the number of people working for the bakery such as the
delivery men. Not necessarily, because the only thing that the delivery men will do is to deliver the
bread to the doors of the customer.
It will promote productivity in the business because having a delivery line will make the bakery sell
more bread in different locations without branching out. It will also increase the customer satisfaction
because the bakery is literally going an extra mile for the customers.
What is more comforting and wholesome than someone delivering hot and fresh bread to you
anytime, anywhere. Another thing the delivery will bring to the business is the added publicity of the
bakery. It will advertise the bakery, bringing more customers to the business, which means they will
sell more bread.
Great Harvest Fresh Delivery is done accustomed to the
company’s principles they delivery T.A.S.T.Y. Which means:

T-his bread is
A-ffordable and can
S-atisfy your
T-aste coz it’s
Y-ummy and delicious.

This signifies that the products the bakery makes are

tasty and affordable by the customers.
The chefs will always think about the T.A.S.T.Y.
principle so it can create more products the customers
would love.
The bakery received their success through the
implementation of the method G.R.E.A.T. Which
means:
G-ifted people with
R-eliable resources
E-nergetic
A-ttentive and
T-ask Oriented
They would hire people who are proficient in baking.
These people are equipped with materials they need for their jobs.
The employee is energetic, meaning he or she is ready to serve the
customers with a smile. They are attentive because in a bakery,
there would be things that should be attended to. Lastly, they are
task-oriented meaning they will finish the task in an allotted time
 Sources:
• goo.gl/xcrvmp(HR ASSISTANT)
• goo.gl/AQrwYU (HR MANAGER)
• goo.gl/9vLLjf (BAKER)
• goo.gl/VmZ5uQ (CASHIER)
• goo.gl/rkz1AJ
(ASSISTANT MANAGER)
• goo.gl/hiFr11
(FOUNDER IN BUSINESS)
• https://goo.gl/tWFdx8 (PART TIME)
• https://goo.gl/7Eac9j (DELIVERY MAN)

• https://goo.gl/Z3nR2F
• https://goo.gl/3X8Pzv
• https://goo.gl/yRBSyB
• https://goo.gl/KrQkb1
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