Ways to Increase Command

Over Oral and Written

Communication

BY:- Siddhant Aggarwal

Business communication
It is process of exchanging
 Information

 Ideas

 Thoughts

 Feeling

 Emotions

Through –
 Speech

 Signal

 Writing

 Behavior
Oral Communication
Oral communication is the process of verbally transmitting
information and ideas from one individual or group to another.
Oral communication can be either formal or informal.
Examples of informal oral communication include:
 Face-to-face conversations

 Telephone conversations

 Discussions that take place at business meetings

Example of formal types of oral communication include:

 Presentations at business meetings

 Classroom lectures

 Commencement speeches given at a graduation ceremony

Ways to increase command over
Oral communication
 Make some mental notes first -- You should always be
prepared for what you are going to talk about.
 Be clear and concise – The most effective way to get your
point across is to make it in a clear and concise manner.
 Speak with confidence – Speaking in a confident manner will
help you build trust and command the respect of your
audience.
 Be a good listener – Being a good listener is as important as
being a good speaker, and it will improve the quality of your
verbal interactions.
Contd.
 Practice in the mirror -All skills take practice, and good
conversation skills are no different. If you have a big speech to
give or an important conversation coming up, it can be helpful
to practice it with yourself in the mirror beforehand.

 Read a lot. The more you know about a topic, the better you'll
be at talking about that topic. Reading will help you enhance
your knowledge and will boost your diction in the process.
Written Communication
Written communication involves any type of message that makes
use of the written word. Written communication is the most
important and the most effective of any mode of business
communication.
Examples of written communications generally used with clients or
other businesses include:
 Email
 Internet websites
 Letters
 Proposals
 Telegrams
 Faxes
Ways to increase command over
Written communication
 Write short sentences - Short sentences are easier to read
than long sentences. If a sentence feels like it’s getting long,
break it into two.
 Write short paragraphs - Limit your paragraphs to three
sentences. This allows for white space and improves
readability.
 Use people’s names - Just as people notice when you speak
their names, they are also aware when they read their names.
 Be concise - Learn to communicate your messages in the
fewest number of words possible. This is my goal with every
sentence I write.
Contd.
 Be clear - With every message you type, ask yourself, “Is
this message clear and to the point?” No one likes having to
read a message more than once to figure out what the other
person is trying to say.
 Number multiple topics - If you are covering more than one
point, break out each Point using numbers. I have yet to see a
better way to communicate multiple topics than by numbering
them.