ISO 9001:2008 Awareness

QUALITY MANAGEMENT SYSTEM - REQUIREMENTS

What is Quality?
 What is Quality?

FITNESS FOR USE

CONFORMANCE TO SPECIFICATIONS
VALUE FOR MONEY
CONSISTENCY
OPPORTUNITY, OCCASION
SNOB VALUE ,ELEGENCE, AESTHETICS

FOR REPEAT BUYING MOST

IMP IS PROBABLY ..CONSISTENCY
Why Quality?
 Why Quality?

Customer have a choice today …

B
A C
 Why Quality?

Rising Customer Expectations

Increasing Competition
Increasing penalties for Failure
Loss of Business to Competitor
 Why Quality?

Organization Needs Quality because …………

Our Customers demand it

Our Future depends on it

 Why Quality?

Customers want ……..

Product or Service that is reliable

Product or Service to meet their requirements

Value for money

No hassle

CUSTOMER DEMANDS QUALITY

 Why Quality?

“ The only survivors at the end of two decades will be

companies with constancy of purpose for

Quality, Productivity & Service”

 Edward Deming
Definitions

QUALITY
DEGREE TO WHICH A SET OF INHERENT CHARACTERISTICS FULFILS
REQUIREMENTS

QUALITY CONTROL
OPERATIONAL TECHNIQUES AND ACTIVITIES THAT ARE USED TO FULFIL
REQUIREMENT OF QUALITY

QUALITY ASSURANCE
ALL THOSE PLANNED AND SYSTEMATIC ACTIONS NECESSARY TO
PROVIDE ADEQUATE CONFIDENCE THAT OF PRODUCT OR SERVICE WILL
SATISFY THE GIVEN REQUIREMENT FOR QUALITY

QUALITY MANAGEMENT SYSTEM

SYSTEM TO ESTABLISH QUALITY POLICY & OBJECTIVES AND TO ACHIEVE
THOSE OBJECTIVES
Definitions

 TOP MANAGEMENT
 MARKETING
 PURCHASE
 LABORATORY
 PRODUCTION
 PROCESS CONTROL
 TECH. SERVICE
 DESPATCH
 TRAINING
 AUXILIARY
ISO 9000 Standards Series

International Organization for Standardization

(ISO) created a series of quality
management standards called ISO 9000, to
address this need.
How it Works ?

INPUTS
CONSISTENT

PROCESS CONSISTENT

CONSISTENT
FINAL PRODUCT OR
SERVICE
How it Works ?

Procedures
Specification
CONTROL Training
Objectives

INPUT PROCESS OUTPUT

Materials Planning &
Organisation Product
Information

MECHANISM
Equipment
People

Consistent Input and a Consistent Process gives a

Consistent output.
The Three “E”s

Economy - Acquiring the inputs for an operation at

the lowest possible cost
(consistent with specified requirements for inputs)

Efficiency - Producing the required quantity of outputs

with the minimum quantity of inputs and resources.
(consistent with specified requirements for outputs)

Effectiveness - Producing goods and services that

customers want
 ISO 9001 – QMS Model
CONTINUAL
CONTINUALIMPROVEMENT
IMPROVEMENTOF
OFTHE
THEQUALITY
QUALITYMANAGEMENT
MANAGEMENT
SYSTEM
SYSTEM

Management Interested
responsibility Parties

Interested Clause 5

Parties Measurement,
Resource analysis and
Clause 6 Clause 8 improvement Satisfaction
Management

Clause 7
Input Service/Product Service Output
Requirements realization Product

Value adding activities

Information flow
 Principles of QMS
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Underlying Principles of ISO 9001
Say what you do:
Document each step in your company's business process.
Do what you say:
Ensure that all processes adhere to written procedures.
Show what you have done:
Document evidence that your QMS meets ISO
Requirements & that the quality standard is being
implemented effectively.
Verify:
Conduct periodic internal audits to ensure continued
suitability, compliance, and effectiveness of the QMS.
 ISO 9001 QUALITY MGMT SYSTEM

What it IS

 a way of life
 defines Quality System requirements aimed at preventing
nonconformity at all stages, from design through to
servicing.
 systematic ‘process’ control of all activities affecting the
quality of the product
 satisfies company and customer needs
 ISO 9001 QUALITY MGMT SYSTEM

What it IS NOT

 a ‘coffee table’ quality system

 a cure for poor product design or manufacturing methods
 a barrier to creativity or continuous improvement
 an attempt to bury processes in paper
 a ‘flavour of the month’ initiative
 EXTERNAL BENEFITS OF ISO 9001

(Reported by 620 U.S. and Canadian registered companies)

Higher perceived product quality 33.5%

Improved customer satisfaction 26.6%

Competitive advantage 21.5%
Reduced customer quality audits 8.5%
 INTERNAL BENEFITS OF ISO 9001

(Reported by 620 U.S. and Canadian registered companies)

Better documentation 32.4%

Greater quality awareness 25.6%
Positive ‘cultural change’ 15.0%
Increased operational efficiency/ productivity 9.0%
 OVERALL SCHEME
CREATES STANDARDS
ISO
ISO

ADOPT THE
ACCREDITATION
ACCREDITATION BODIES
BODIES e.g.
e.g.UKAS
UKAS STANDARDS

CERTIFYING
CERTIFYING BODIES
BODIES ((BVQI , LRQA , DNV , TUV , BSI etc.
))

CHECK COMPLIANCE
TO THE STANDARDS
CONSULTANCY
CONSULTANCYFIRMS
FIRMS (( IRCA
IRCA))
EXTERNAL SUPPORT FOR COMPLIANCE,
RISK MANAGEMENT AND SUSTAINABILITY
Any Questions?