Design, Style and culture of

Control system
By
 Managerial Style
• A manager's style is determined by the situation, the
needs and personalities of his or her employees, and
by the culture of the organization.
Six Different styles of management are:
• THE COERCIVE MANAGEMENT STYLE
• THE AUTHORITATIVE MANAGEMENT STYLE
• THE AFFILIATIVE MANAGEMENT STYLE
• THE DEMOCRATIC MANAGEMENT STYLE
• THE PACESETTING MANAGEMENT STYLE
• THE COACHING MANAGEMENT STYLE
 Design of Control System
• Designing an optimal management control system is
important for the effectiveness and long-term
sustainability of an organization.
• A very low degree of control can result in confusion and
chaos and a Very high degree of control result in eroding
creativity. So balance between two is necessary.
• The design should compatible with internal and external
environment.
• The control system may be combination of
Personal/Cultural control, Action Control or Result
Control.
Factors affecting MCS Design
 Corporate Culture
• Corporate culture is often called "the character of an
organization", since it embodies the vision of the company’s
founders.
• Corporate culture is the total sum of the values, customs,
traditions, and meanings that make a company unique.
• The values of a corporate culture influence the ethical
standards within a corporation, as well as managerial behavior.
An effective culture also aligns with the business strategy
• Ensure the organisation to meets its long-term goals. 
• Ensure Growth of the organisation
• Ensures team work and Innovations
• Translates employee engagement into high performance
 Tips for effective culture
• Align culture with the business strategy
• Change culture to drive performance
• Benchmark the culture against your competition
• Quickly and simply assess the culture
• Engage the workforce through culture
• Combine culture with initiatives driving performance
• Develop a culture that respects and celebrates diversity
• Understand the role of senior management in building
culture
• Use a positive culture to sustain performance in times of
major change
• With a positive culture build trust inside and outside the
organisation
 Vision

Mission

Goals and Objectives

Strategies

Structure

Culture

Behaviour

Performance
 Establishing a customer focused
Corporate culture
• Customer satisfaction is key to increased sales,
premium margins, and company growth, it
makes sense to instill a customer-focused
culture throughout the company.
• A process to create a customer oriented
culture requires a serious commitment from
the top down, constancy of focus throughout
the organization, and the daily involvement of
almost every employee in the company
Seven ways to create and maintain a customer focused culture

1. Make a financial commitment to customer

satisfaction.
2. Consistency and continuity of focus
3. Understanding the big picture
4. Understanding customer requirements
5. Empowerment of employees
6. Balance quality and cost
7. Guard against employee fatigue
 Checklist For A Customer-Focused Culture

• Our senior leadership fully supports a customer focus (They

walk the talk)
• Our mission statement reflects that customer focus
• Our business strategies place the customer first
• Our policies and procedures have been revamped to
complement our customer focus
• We hire people with competencies that support a customer
focus
• We reward and recognize employees who exceed customers’
expectations
• We seek feedback from our employees and our customers as
to how we can improve our customer focus
• Our training teaches us how we can better serve our
customers
• We have a clear written complaint process which attempts
to both resolve the customer’s problem quickly and notify
management in order to spot any trends
• Our complaint process empowers our employees to settle
complaints themselves
• We stand behind our goods and services
• We keep our word and are ethical in all of our actions
• We greet customers when they walk into our store,
whether we’re busy or not
• We stop what we’re doing to assist a customer  
• If we don’t have it in stock, we make every effort to get it
Thank
You