Sidra Safdar Jaffery

Sadaf Safdar Jafferi

HRM MOBILINK
Our project and its purpose
 Preview

• Overview of organization
• HRM practices implicated at Mobilink
• Critical gaps between theory and
practice
• Conclusion
• Recommendations
 Why mobilink?

The reasons for selecting Mobilink are;

• Multi-national firm
• Well-developed HR department
• Friendly environment
• Co-operative employees
Overview of the organization.
“To be the leading telecommunication services provider in Pakistan by
offering innovative communication solutions of our customers while
exceeding shareholder value and employee expectations”
 Mission statement

“To be the unmatchable mobile system of Communications in Pakistan this

provides the best value to its customers, employees, business partners and
shareholders.”
 Mission statement of HR department

“To lead the organization in enhancing its human capital and creating a
winning environment where everyone enjoys contributing to the best of
one’s ability.”
 HR department sections.

• Employee services
• OD and effectiveness
• Staffing and compensation
 HR practices at Mobilink.

• Planning
• Recruitment
• Selection
• Training & Development
• Compensation
• Performance Appraisal System
• Occupational Health and Safety
measures
• Career Planning and Development
• Research and Development
• Reward Management
• Employee Relations
Our main focus..

Recruitment and selection.

Training and development.
Safety and health.
Recruitment and selection.
 Sources for recruitment

• Internal Advertisement.
• Employment agencies
• Job fairs
• Campus recruiting
• Internet recruiting
• Advertising
Selection
 Selection

• Computer based tests

• Multiple choice questions
• Job relevant knowledge
• Traditional tests
• Intelligence tests
• Physical ability tests
• Employee referrals
• Background investigation
Critical gap b/w theory and practice!
Training and development.
 Training

On a general basis the training done

in Mobilink can be divided into two
categories:
• Soft skill training
• Technical Training
 Training methods

• All types of training methods are reviewed with

managers on monthly basis, most adopted are :

• Orientation sessions
• In-house training
• Foreign Training Programs
• Product training
• job transfer/ rotation
• Overseas training
Critical gaps!
Safety and health.
 Safety

• Functions of Safety Committee

• The functions of the Safety
Committee are:
• 1. Development of policy
recommendations.
• 2. Encouraging safety efforts.
• 3. Proper enforcement of safety
needs.
• 4. Frank and constructive
discussion on safety programs.
• 5. Cooperation with other
Companies.
• 6. Training regarding safety.
 Promoting safety..

• Evacuation drills
• Handbooks
• Email communication
• Terrorist cover
• Group life insurance policies
• Accidental death insurance policies
• Employee old age benefit institution
• Discrimination and harassment
policy
 Health

• Hospitalization
• Day surgery
• Angiography
• Angioplasty
• In patient benefits
• Critical diseases
• Outdoor treatments
• Vacations
 Hospitilization
Mobilink pay 100% of the premium for employees and dependents.
• Hospital room charges for confinement
• Miscellaneous hospital services and supplies during confinement such
as:
• Physicians or surgeon’s visits.
• Prescription drugs
• Prescribed Pathological and Radiological investigations
• Prescribed ECGs, ETT, Echo, Angiography’s, M.R.I, and CT Scan
• Ultrasounds or any other diagnostic tests required.
 Continued…

• Blood Transfusions
• Operating Theater charges
• Anesthetist’s fees
• Stitching material
• Physiotherapy
• Radiotherapy and Chemotherapy
• Instruments required in the
treatment
• Cutting operations
• Diagnostic or therapeutic
endoscope procedures
• Post – hospitalization medical care.
Critical gaps!
 Recommendations & suggestions.
• HR Department of Mobilink should provide rent
facility to all employees.
• HR Department should introduce an online system
in which employees must get complete information
about their performances .
• Pending processes should be on lined to facilitate
the employees.
• HR Department should train the employees in such a
way that they could be able to face technical
challenges.
• There should be a proper platform for employees to
give suggestions to improve the HR system of the
organization.
 Conclusion.

• There is no doubt about the Company which is the pioneer in the telecom
industry in Pakistan and grooming with a tremendous growth rate.
• However, due to high competition in Telecommunication sector the turnover
rate of employees is high; the employer should also focus on the external
hiring.
• By this they will have a fleet of matured and professional people across the
board and even if they hire fresh graduates or internees they will polish them
according to their requirements.
• The point is you cannot hold the people for ever or buy their loyalty.
• Second important thing is the Company should also focus on the Corporate
Social Responsibility Programs.
• When the deficiencies will be overcome, the revenues will increase and there
won’t be budget constraints.
ANY QUESTION?