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Double-Double Meal
Pricing Project
Tom Charron
Dennis Cheung
Kelly Lu
Nick Suh May 8, 2010
Project Objective
Determine ways that In-N-Out can increase profit
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About In-N-Out Burger
Founded in 1948 Invented first drive through
Regional chain with 240 locations in CA, NV, AZ, and UT. All within a
day’s drive from the central distribution center in Baldwin Park, CA
Treats employees like family. Pays employees more than minimum wage
Price
Ratings based on overall survey results
Key
Outstanding
Good
Satisfactory
In-N-Out boasts a strong brand
Poor
with a cult following for their
product, but the made-to-order
policy increases service wait times
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Research Plan
1 Conduct survey
Determine key features/attributes that drive fast food consumer purchasing
decisions. Create survey using conjoint analysis to reveal their utility values.
3 Cluster data
Use SPSS to group respondents into customer clusters and identify unique behavioral
traits for price customization opportunities.
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Additional Research
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Value Meal Attributes for Conjoint Analysis
Brand & Product Service Wait Time Availability
Under 2 minutes Before 11:30am
2-5 minutes 11:30am - 1:30pm
In-N-Out 5+ minutes After 1:30pm
Double-Double Meal
Price Organic Ingredients
$4.99 Conventional
Jack In The Box $5.49 Organic
Bonus Jack Meal
$5.99
$6.99
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Data Analysis Overview
1 Conduct survey
73 completed surveys.
3 Cluster data
Used SPSS to create 4 data clusters. Cluster 1 had 17 members, Cluster 2 had 16
members, Cluster 3 had 22 members, and Cluster 4 had 21 members.
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Cluster 2: “Busy People”
“Married… With Children” Behavioral characteristics
• Wealthier than the general • Very time sensitive – they will not
population (88% >$125K) change their meal time, and they
do not want to wait.
• Highly educated (100% university
degrees, 75% with a master’s or
higher)
“I want my Double-Double
Meal RIGHT NOW!!!”
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Cluster 2: Express Service Option
+$1.50 +$1.50
• Slightly younger than Cluster 2 • They are less price sensitive, will
(82% between 25 & 38) tolerate long wait times and may
even modify their schedule to get
• Highly educated (100% university those delicious Double-Doubles
degrees, 59% with a master’s or
higher)
“In-N-Out or bust!”
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Cluster 3: Souvenir Bundles Option
+$1.50
Double-Double Collectible Customer Reward
Meal Cup Stamp Cards
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Appendix
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Calculations
• Data points: $1.94MM per store, per year*, 240 In-N-Out locations **
– Assumption: 32% of revenue from Double-Double meals (80% from all meals, 40%
of meals sold are Double-Double meals)
– At $5.49 unit price, that’s 113,000 Double-Double meals per store, per year
– 113,000 x 240 stores = 27MM DD meals sold annually
• Data point: McDonald’s average gross margin = 24% ***
– Assumption: In-N-Out has higher (30%) margin due to lower marketing spend
– Based on a price of $5.49, cost = $3.84 per Double-Double meal (+$0.16 for the
collectible)
• Cluster 2 represents 21% of the population, or 5.7MM meals
• Cluster 3 represents 29% of the population, or 7.8MM meals
• Market share determined by varying the offered price of the Double-Double
meal while keeping the price of the competing products at $4.99
* http://www.dailyfinance.com/story/company-news/in-n-out-burgers-six-secrets-for-out-and-out-success/1553815/
** http://en.wikipedia.org/wiki/In-N-Out_Burger
*** http://www.everyjoe.com/articles/mcdonalds-gross-margin-at-a-10-year-high-heres-why/
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Survey Design: Sample Screenshot
• Used reduction software to create 16 cards
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Survey Design: 16 Cards
Card Brand Wait Time Ingredients Price Availability
1 McDonald's Big Mac Extra Value Meal Less than 2 minutes Organic $4.99 Before 11:30am
2 Jack in the Box Bonus Jack Meal 2-5 minutes Organic $5.99 Between 11:30am-1:30pm
3 In-N-Out Double-Double Meal 2-5 minutes Organic $6.99 After 1:30pm
4 Jack in the Box Bonus Jack Meal 5+ minutes Organic $5.49 Between 11:30am-1:30pm
5 Jack in the Box Bonus Jack Meal 2-5 minutes Conventional $5.49 Before 11:30am
6 McDonald's Big Mac Extra Value Meal 5+ minutes Conventional $6.99 Between 11:30am-1:30pm
7 Jack in the Box Bonus Jack Meal Less than 2 minutes Conventional $5.99 After 1:30pm
8 In-N-Out Double-Double Meal 2-5 minutes Conventional $4.99 Between 11:30am-1:30pm
9 In-N-Out Double-Double Meal 5+ minutes Organic $5.99 Before 11:30am
10 Jack in the Box Bonus Jack Meal 2-5 minutes Organic $4.99 Between 11:30am-1:30pm
11 McDonald's Big Mac Extra Value Meal 2-5 minutes Organic $5.49 After 1:30pm
12 Jack in the Box Bonus Jack Meal Less than 2 minutes Organic $6.99 Between 11:30am-1:30pm
13 Jack in the Box Bonus Jack Meal 2-5 minutes Conventional $6.99 Before 11:30am
14 In-N-Out Double-Double Meal Less than 2 minutes Conventional $5.49 Between 11:30am-1:30pm
15 Jack in the Box Bonus Jack Meal 5+ minutes Conventional $4.99 After 1:30pm
16 McDonald's Big Mac Extra Value Meal 2-5 minutes Conventional $5.99 Between 11:30am-1:30pm
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Regression Analysis: All
SUMMARY OUTPUT - No Clustering - 76 Participants
Regression Statistics
Mul ti pl e R 0.443
R Square 0.196
Adjus ted R Square 0.189
Standa rd Error 1.705
Obs ervati ons 1,216.000
ANOVA
df SS MS F Significance F
Regres s i on 11.000 854.171 77.652 26.706 0.000
Resi dual 1,204.000 3,500.799 2.908
Total 1,215.000 4,354.970
Coeffi cients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 4.290 0.204 21.072 0.000 3.891 4.689 3.891 4.689
Bra nd: McDona l d's (1.526) 0.138 (11.036) 0.000 (1.798) (1.255) (1.798) (1.255)
Bra nd: Jack-i n-the-Box (1.668) 0.120 (13.924) 0.000 (1.903) (1.433) (1.903) (1.433)
Wa it ti me: Under 2 mi n (0.002) 0.120 (0.014) 0.989 (0.237) 0.233 (0.237) 0.233
Wa it ti me: Over 5 mi n (0.498) 0.120 (4.161) 0.000 (0.733) (0.263) (0.733) (0.263)
Organic: Yes 0.212 0.109 1.943 0.052 (0.002) 0.426 (0.002) 0.426
Pri ce: $4.99 0.201 0.138 1.451 0.147 (0.071) 0.472 (0.071) 0.472
Pri ce: $5.99 (0.171) 0.138 (1.237) 0.216 (0.442) 0.100 (0.442) 0.100
Pri ce: $6.99 (0.299) 0.138 (2.164) 0.031 (0.571) (0.028) (0.571) (0.028)
Ti me: Before 11:30a m (0.813) 0.122 (6.658) 0.000 (1.053) (0.574) (1.053) (0.574)
Ti me: After 1:30pm (0.227) 0.120 (1.895) 0.058 (0.462) 0.008 (0.462) 0.008
Regression Statistics
Mul ti pl e R 0.377
R Square 0.142
Adjus ted R Square 0.109
Standa rd Error 0.923
Obs ervati ons 272.000
ANOVA
df SS MS F Significance F
Regres s i on 10.000 36.904 3.690 4.332 0.000
Resi dual 261.000 222.331 0.852
Total 271.000 259.235
Coeffi cients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 1.757 0.177 9.930 0.000 1.409 2.106 1.409 2.106
Bra nd: McDona l d's (0.647) 0.158 (4.088) 0.000 (0.959) (0.335) (0.959) (0.335)
Bra nd: Jack-i n-the-Box (0.676) 0.137 (4.935) 0.000 (0.946) (0.407) (0.946) (0.407)
Wa it ti me: Under 2 mi n (0.096) 0.137 (0.697) 0.486 (0.366) 0.174 (0.366) 0.174
Wa it ti me: Over 5 mi n (0.346) 0.137 (2.521) 0.012 (0.616) (0.076) (0.616) (0.076)
Organic: Yes 0.118 0.112 1.051 0.294 (0.103) 0.338 (0.103) 0.338
Pri ce: $4.99 0.441 0.158 2.787 0.006 0.129 0.753 0.129 0.753
Pri ce: $5.99 0.103 0.158 0.650 0.516 (0.209) 0.415 (0.209) 0.415
Pri ce: $6.99 0.103 0.158 0.650 0.516 (0.209) 0.415 (0.209) 0.415
Ti me: Before 11:30a m (0.044) 0.137 (0.322) 0.748 (0.314) 0.226 (0.314) 0.226
Ti me: After 1:30pm 0.044 0.137 0.322 0.748 (0.226) 0.314 (0.226) 0.314
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Regression Analysis: Cluster 2
SUMMARY OUTPUT - Cluster 2 - 16 Participants
Regression Statistics
Mul ti pl e R 0.636
R Square 0.404
Adjus ted R Square 0.380
Standa rd Error 1.426
Obs ervati ons 256.000
ANOVA
df SS MS F Significance F
Regres s i on 10.000 338.262 33.826 16.625 0.000
Resi dual 245.000 498.484 2.035
Total 255.000 836.746
Coeffi cients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 4.742 0.282 16.821 0.000 4.187 5.297 4.187 5.297
Bra nd: McDona l d's (1.141) 0.252 (4.524) 0.000 (1.637) (0.644) (1.637) (0.644)
Bra nd: Jack-i n-the-Box (0.875) 0.218 (4.007) 0.000 (1.305) (0.445) (1.305) (0.445)
Wa it ti me: Under 2 mi n (0.211) 0.218 (0.966) 0.335 (0.641) 0.219 (0.641) 0.219
Wa it ti me: Over 5 mi n (1.023) 0.218 (4.687) 0.000 (1.454) (0.593) (1.454) (0.593)
Organic: Yes 0.273 0.178 1.534 0.126 (0.078) 0.625 (0.078) 0.625
Pri ce: $4.99 0.156 0.252 0.620 0.536 (0.340) 0.653 (0.340) 0.653
Pri ce: $5.99 (0.188) 0.252 (0.744) 0.458 (0.684) 0.309 (0.684) 0.309
Pri ce: $6.99 (0.609) 0.252 (2.417) 0.016 (1.106) (0.113) (1.106) (0.113)
Ti me: Before 11:30a m (2.250) 0.218 (10.303) 0.000 (2.680) (1.820) (2.680) (1.820)
Ti me: After 1:30pm (1.016) 0.218 (4.651) 0.000 (1.446) (0.585) (1.446) (0.585)
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Regression Analysis: Cluster 3
SUMMARY OUTPUT - Cluster 3 - 22 Participants
Regression Statistics
Mul ti pl e R 0.790
R Square 0.625
Adjus ted R Square 0.614
Standa rd Error 1.259
Obs ervati ons 352.000
ANOVA
df SS MS F Significance F
Regres s i on 10.000 900.844 90.084 56.794 0.000
Resi dual 341.000 540.881 1.586
Total 351.000 1,441.724
Coeffi cients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 5.551 0.212 26.150 0.000 5.134 5.969 5.134 5.969
Bra nd: McDona l d's (3.080) 0.190 (16.220) 0.000 (3.453) (2.706) (3.453) (2.706)
Bra nd: Jack-i n-the-Box (3.784) 0.164 (23.014) 0.000 (4.108) (3.461) (4.108) (3.461)
Wa it ti me: Under 2 mi n 0.097 0.164 0.587 0.557 (0.227) 0.420 (0.227) 0.420
Wa it ti me: Over 5 mi n (0.403) 0.164 (2.453) 0.015 (0.727) (0.080) (0.727) (0.080)
Organic: Yes (0.017) 0.134 (0.127) 0.899 (0.281) 0.247 (0.281) 0.247
Pri ce: $4.99 0.295 0.190 1.556 0.121 (0.078) 0.669 (0.078) 0.669
Pri ce: $5.99 (0.170) 0.190 (0.898) 0.370 (0.544) 0.203 (0.544) 0.203
Pri ce: $6.99 (0.364) 0.190 (1.915) 0.056 (0.737) 0.010 (0.737) 0.010
Ti me: Before 11:30a m (0.335) 0.164 (2.039) 0.042 (0.659) (0.012) (0.659) (0.012)
Ti me: After 1:30pm (0.108) 0.164 (0.657) 0.512 (0.431) 0.215 (0.431) 0.215
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Regression Analysis: Cluster 4
SUMMARY OUTPUT - Cluster 4 - 21 Participants
Regression Statistics
Mul ti pl e R 0.439
R Square 0.193
Adjus ted R Square 0.168
Standa rd Error 1.294
Obs ervati ons 336.000
ANOVA
df SS MS F Significance F
Regres s i on 10.000 129.935 12.993 7.760 0.000
Resi dual 325.000 544.208 1.674
Total 335.000 674.143
Coeffi cients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 5.048 0.223 22.611 0.000 4.608 5.487 4.608 5.487
Bra nd: McDona l d's (0.905) 0.200 (4.531) 0.000 (1.298) (0.512) (1.298) (0.512)
Bra nd: Jack-i n-the-Box (0.857) 0.173 (4.957) 0.000 (1.197) (0.517) (1.197) (0.517)
Wa it ti me: Under 2 mi n 0.131 0.173 0.757 0.449 (0.209) 0.471 (0.209) 0.471
Wa it ti me: Over 5 mi n (0.321) 0.173 (1.859) 0.064 (0.662) 0.019 (0.662) 0.019
Organic: Yes 0.345 0.141 2.445 0.015 0.067 0.623 0.067 0.623
Pri ce: $4.99 (0.060) 0.200 (0.298) 0.766 (0.452) 0.333 (0.452) 0.333
Pri ce: $5.99 (0.381) 0.200 (1.908) 0.057 (0.774) 0.012 (0.774) 0.012
Pri ce: $6.99 (0.321) 0.200 (1.610) 0.108 (0.714) 0.071 (0.714) 0.071
Ti me: Before 11:30a m (0.911) 0.173 (5.267) 0.000 (1.251) (0.571) (1.251) (0.571)
Ti me: After 1:30pm 0.030 0.173 0.172 0.863 (0.310) 0.370 (0.310) 0.370
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