STRATEGY AND CHANGE

Session 6
INDIVIDUAL LEVEL CHANGE
Driving the Cycle
Move the individual in the
organization to…
INDIVIDUAL LEVEL CHANGE
Change as an Inside Out Job
 Emotional Intelligence (EQ)

Being able to manage

Understanding your such emotions

effectively in a way
own emotions and the
that improves your
emotions of others.
personal power and
productivity
 The Age of Reason

Since the “Age of

Reason” in the late 18th
century the Rational
function has been over-
emphasized and the
Emotional functions
ignored or neglected.
 Modern Science and the Brain
Modern science
supports the idea of
two minds
Two halves of the brain
operate differently
Importance of co-
operation and
interdependence
between reason and
emotion
Not new…
 Modern Science and the Brain

“Know Thyself”
Socrates
470-399 B.C.

But as relevant as ever…
 Modern Science and the Brain

 Logical-Mathematical

 Interpersonal
Do not ask how smart
you are,  Intrapersonal
ask how you are
 Spatial
smart”
  Music-Rhythmic

 Bodily-Kinaesthetic
 Modern Science and the Brain

“Reason without
emotion is
neurologically
impossible.”
Dr. Antonio Damasio,
Descartes’ Error:
Emotions, Reason, and
The Human Brain
 Modern Science and the Brain

“Emotional
intelligence is the
underlying premise for
all management
training”
Linda Keegan
Vice president – City
Bank
 Modern Science and the Brain
“Four out of five
companies are trying to
promote emotional
intelligence in their
employees through
training and
development”
American Society for
Training and
Development – 1997
Survey
Modern Science and the Brain
 Under the pressure of
change EQ is extremely
important…
The Cost… And Risk
Components of
EQ

The great first step in

managing denial and
anger is self awareness.
In terms of self
awareness the greatest
tension is created when
your current self and
ideal self are too far
apart. Further when you
feel you are not in
control – thus
experience a so called
external locus of control.
Utilized well it can also help to
determine the readiness of the
organization for change…
Components of
EQ

The great first step in

managing denial and
anger is self awareness. Example – NB not to be used as
In terms of self
awareness the greatest psychological test!! Just to show how
tension is created when assessment can be utilized as a basis
your current self and
ideal self are too far
to determine readiness
apart. Further when you
feel you are not in
control – thus
experience a so called
external locus of control.
Components of
EQ

Read each question carefully. Then

The great first step in
managing denial and indicate on scale -> 1 in the first
anger is self awareness.
column how important the following
In terms of self
awareness the greatest values/priorities are in your present
tension is created when situation. In the 3rd column, using
your current self and
ideal self are too far
scale ->3, you must indicate to what
apart. Further when you extent a particular value is currently
feel you are not in
control – thus
satisfied.
experience a so called
external locus of control.
Raw Score Norm Interpretation

0-50 5 •Optimal score

•Indicates a realistic difference between
self and ideal self

51-75 4 •There is a natural and realistic

willingness to invest in personal growth

76-106 3 An acceptable and appropriate

difference between self and ideal self

107-155 2 Fairly negative re current situation

156-300 1 Significantly negative re current

situation
 Strategy Interpretation

Stretch – innovate (ideal environment for •Optimal score

change) •Indicates a realistic difference between
self and ideal self

Communicate incentives strongly – what is in it •There is a natural and realistic

for me willingness to invest in personal growth

Communicate incentives strongly – what is in it An acceptable and appropriate

for me difference between self and ideal self

Create stability before change or redeploy Fairly negative re current situation

Create stability before change or redeploy Significantly negative re current

situation
Components of
EQ

Read each question carefully. Then

The great first step in
managing denial and indicate on scale -> 1 in the first
anger is self awareness.
column how important the following
In terms of self
awareness the greatest values/priorities are in your present
tension is created when situation. In the 3rd column, using
your current self and
ideal self are too far
scale ->3, you must indicate to what
apart. Further when you extent a particular value is currently
feel you are not in
control – thus
satisfied.
experience a so called
external locus of control.
 Raw Score
Interpretation
Norm

Almost exclusively motivated by internal

0 - 33 5
factors. Live according to inner convictions.

Predominantly motivated by internal factors.

34 - 49 4
Act on inner convictions.

Maintain a balance between internal and

50 - 66 3
external motivating factors

Predominantly motivated by external factors.

67 - 82 2
Often try to accommodate and please others.

Almost exclusively motivated by external

83 - 160 1 factors such as money, status and the approval
of others. Feel insecure.
 Strategy Interpretation

Use as you change champions, obtain buy in and develop Almost exclusively motivated by internal
advocacy factors. Live according to inner convictions.

Constant communication of incentives for change, enable

through skills development and role clarification Predominantly motivated by internal factors.
Act on inner convictions.

Constant communication of incentives for change, enable Maintain a balance between internal and
through skills development and role clarification external motivating factors

Decide – stability first, redeploy, constant communication

of incentives for change Predominantly motivated by external factors.
Often try to accommodate and please others.

Almost exclusively motivated by external

Decide – stability first, redeploy, constant communication
factors such as money, status and the approval
of incentives for change
of others. Feel insecure.
Components of
EQ
The are many assessments that could
The great first step in be commissioned:
managing denial and
anger is self awareness.
In terms of self  Self acceptance
awareness the greatest
tension is created when  Stress
your current self and
ideal self are too far
 Conflict styles
apart. Further when you
 Emotional support climate etc
feel you are not in
control – thus
experience a so called
external locus of control.
Components of
EQ The Value of Self Awareness:

Self disclosure brings

self awareness, and
enables you to clarify
Increased social sensitivity
values, correct
behaviour and set Effective communication
realistic goals. Together
with the right person it Improved personal problem-solving
provides perspective,
Personal growth
and aspects that is often
lost in the high pressure
of ongoing
transformation and
change.
Components of
EQ Increasing Self Awareness

Self disclosure brings

self awareness, and Introspection
enables you to clarify
Self-observation
values, correct
behaviour and set Self-disclosure
realistic goals. Together
with the right person it Social comparison
provides perspective,
Interaction with diverse people.
and aspects that is often
lost in the high pressure
of ongoing
transformation and
change.
The art of self disclosure…
Components of
EQ

The key skill in dealing

with your own
emotions is to manage
feelings of frustration,
unhappiness and anger.
In this regard and
considering the change
cycle, it also enables the
change agent to support
the individual in the
second phase, following
denial
Components of
EQ

The key skill in dealing

with your own “Anger is one of the greatest teachers
emotions is to manage
feelings of frustration,
that we can have in the pursuit of
unhappiness and anger. emotional intelligence.”
In this regard and
considering the change
cycle, it also enables the
change agent to support
Frances Wilks 1998
the individual in the
second phase, following
denial
Components of
EQ

The key skill in dealing

Why Anger?
with your own
emotions is to manage
feelings of frustration,
Anger is a powerful survival tool
unhappiness and anger. Anger is a response to pain or threat
In this regard and
considering the change (physical or psychological)
cycle, it also enables the
Anger is a source of energy
change agent to support
the individual in the Anger tells us what is important to us
second phase, following
denial
Components of
EQ
Also a Choice:
The key skill in dealing
with your own
emotions is to manage
Why do we choose it?
feelings of frustration, To gain control
unhappiness and anger.
In this regard and To get what we want
considering the change
cycle, it also enables the
To get others to help us
change agent to support
To hide real feelings
the individual in the
second phase, following To avoid responsibility
denial
Components of
EQ
Ways to Express Anger:
The key skill in dealing
with your own
emotions is to manage Passive aggressive
feelings of frustration,
Turned inward
unhappiness and anger.
In this regard and Suppressing
considering the change
cycle, it also enables the
Active aggressive
change agent to support Displaced externally
the individual in the
second phase, following
Focused at direction of the threat
denial
Components of
EQ

The key skill in dealing Flash Anger:

with your own
emotions is to manage
feelings of frustration, Flash Anger is that sudden, strong
unhappiness and anger.
In this regard and
sense of displeasure that seems to just
considering the change happen, when something goes
cycle, it also enables the radically wrong in life.
change agent to support
the individual in the
second phase, following
denial
Components of
EQ
Anger is a Teacher:
The key skill in dealing
with your own
emotions is to manage Evidence that we feel strongly about
feelings of frustration,
unhappiness and anger.
something
In this regard and We become aware of what we feel
considering the change
cycle, it also enables the strongly about
change agent to support Which emotional needs are
the individual in the
second phase, following important to us
denial
Components of
EQ
Effects of Anger:
The key skill in dealing
with your own
emotions is to manage It can disrupt and even destroy
feelings of frustration,
unhappiness and anger.
relationships
In this regard and It affects thinking and behaviour
considering the change
cycle, it also enables the
patterns
change agent to support It leads to poor decisions
the individual in the
second phase, following Poor morale, high staff turnover
denial
Components of
EQ

The key skill in dealing Effects of Anger:

with your own
emotions is to manage
feelings of frustration, High blood pressure
unhappiness and anger.
In this regard and Heart problems
considering the change
cycle, it also enables the
Headaches
change agent to support
Stomach disorders
the individual in the
second phase, following
denial
Components of
EQ

The key skill in dealing ”Anger is the one emotion that does the
with your own
emotions is to manage
most harm to the heart”
feelings of frustration,
unhappiness and anger.
In this regard and Dr Redford Williams
considering the change
cycle, it also enables the The Trusting Heart
change agent to support
the individual in the
1989
second phase, following
denial
Components of
EQ
Destructive Ways of Dealing With
The key skill in dealing Anger:
with your own
emotions is to manage
feelings of frustration, Scold and lecture others
unhappiness and anger.
In this regard and Criticize and blame others
considering the change
Use the silent treatment
cycle, it also enables the
change agent to support Use sarcastic remarks
the individual in the
second phase, following
denial
Components of
EQ Destructive Ways of Dealing With
Anger:
The key skill in dealing
with your own
emotions is to manage Holds grudges
feelings of frustration,
unhappiness and anger. Engage in revengeful thoughts
In this regard and
considering the change
Blame yourself continually
cycle, it also enables the
Abuse alcohol, drugs or food
change agent to support
the individual in the Deny anger and repress feelings
second phase, following
denial
Components of
EQ
Constructive Ways of Dealing With
The key skill in dealing
Anger:
with your own
emotions is to manage
feelings of frustration,
Become aware of and acknowledge
unhappiness and anger. your anger
In this regard and
considering the change
Rate your anger on a 10-point scale
cycle, it also enables the
Make a conscious decision on “Time
change agent to support
the individual in the Out”
second phase, following
Breathe deeply 10 times
denial
 Constructive Ways of Dealing With
Components of Anger:
EQ

The key skill in dealing

Engage in self talk and ask yourself
with your own the following questions:
emotions is to manage
feelings of frustration,
unhappiness and anger. Inside my circle of control?
In this regard and
considering the change
Is my anger appropriate?
cycle, it also enables the Is it really worth my anger?
change agent to support
the individual in the Can I look at it differently?
second phase, following
Am I taking this personally? (Is My Ego
denial
Involved, Attacked?)
 Constructive Ways of Dealing With
Components of
Anger:
EQ
Engage in self talk and ask yourself
The key skill in dealing the following questions:
with your own
emotions is to manage
feelings of frustration, Do I have a choice?
unhappiness and anger.
In this regard and Am I being provoked?
considering the change
How would the Emotionally Intelligent
cycle, it also enables the
change agent to support person behave?
the individual in the Is it okay if other people’s priorities and
second phase, following
denial
values differ from mine?
Will I remember this in 3 months, 3
years?
Components of
EQ

The key skill in dealing

with your own
emotions is to manage
feelings of frustration,
unhappiness and anger.
In this regard and
considering the change
cycle, it also enables the
change agent to support
the individual in the
second phase, following
denial
Components of
EQ

Think of an occasion where you got

The key skill in dealing
with your own angry, were frustrated or unhappy.
emotions is to manage Identify the primary emotion from
feelings of frustration,
unhappiness and anger.
the sheet provided
In this regard and Share this with your buddy
considering the change
cycle, it also enables the
Together determine an optimal way
change agent to support to deal with it in future.
the individual in the
second phase, following
denial
Components of
EQ

The key skill in dealing

with your own
emotions is to manage
feelings of frustration,
unhappiness and anger.
In this regard and
considering the change
cycle, it also enables the
change agent to support
the individual in the
second phase, following
denial
 Building Self Image

1. Forgive (self and

others)
2. Build and apply skills
3. Contribute
4. Use the power of now
5. Develop healthy
habits (diet, exercise
etc)
Components of
EQ

The key skill in dealing

with your own
emotions is to manage
feelings of frustration,
unhappiness and anger.
In this regard and
considering the change
cycle, it also enables the
change agent to support
the individual in the
second phase, following
denial
Balance Between Slavish Conformism and
Conflict

At the time, psychiatrists

predicted:

•95% of people would not

surpass 150 volts;
• 4% would surpass 300 volts;
• 1% would go all the way to
450 volts.
Balance Between Slavish Conformism and
Conflict

Actual results:
• 100% went to 300
volts;
• Over 60% went all
the way to 450 volts;
• Average shock level =
375 volts.
THE DISTANCE BETWEEN THE HEAD
AND HEART IS TWO FEET
But it is the longest journey in the world