Professional Documents
Culture Documents
MEASURE MEASURE
IMPROVE DEVE©OP
CONTRO© VERIF
m Define the problem, the voice of the customer, and the project goals, specifically.
m Àeasure key aspects of the current process and collect relevant data.
m Analyze the data to investigate and verify cause-and-effect relationships. Determine what
the relationships are, and attempt to ensure that all factors have been considered. Seek out
root cause of the defect under investigation.
m Improve or optimize the current process based upon data analysis using techniques such
as design of experiments, mistake proofing, and standard work to create a new, future state
process. Set up pilot runs to establish process capability.
m Control the future state process to ensure that any deviations from target are corrected
before they result in defects. Implement control systems such as statistical process control
, production boards and visual workplaces, and continuously monitor the process.
Own vision, direction,
Six Sigma Team integration, results
©ead change
Project owner
Implement solutions
Part-time
Black Belt managers
Help Black Belts
À
Full time
Train and coach Devote 50% - 100% of time to Black Belt activities
Black and Green Belts Facilitate and practice problem solving
Statistical problem solving experts Train and coach Green Belts and project teams
m
m Shorter all cycle times for all key process
m Continuous cost reduction based on continuous process
improvement
m Striving for and/or meeting six sigma quality standards
m Elimination of waiting time within and between processes.
m Improve the managers and employees knowledge level.
m Improved customer service based on more robust and
dependable process designs
m Bharti Broadband Networks (BBN©) is a leading integrated
broadband service provider operating in the broadband, Internet and
VSAT markets.
m Six Sigma helped the service provider improve its customer service
m The committee studied various other quality tools and processes like
ISO and TQM in addition to Six Sigma.
m According to Ashok Juneja, CEO, BBN©, "We realised that the telecom
industry is undergoing rapid change and so are customer requirements.
Six Sigma met the requirements of this changing environment."
m The quality improvement projects for existing and new products were to
be undertaken.
m The leader, also called the 'Champion' can be either a Green Belt or
Black Belt.
m The duration for each project can range between three to four
months.
m "When you are simplifying the projects productivity goes up within the
same resources, thereby leading to optimum utilisation of the
resources," says Juneja.
m On the future roadmap are Six Sigma for all processes and higher E-
SAT (employee satisfaction) and C-SAT (customer satisfaction) index.
NMTBSA- Nuthan Mumbai Tiffin Box Suppliers Association
m Mumbai¶s 5000 plus Dabbawalas are world famous for their impeccable
service standards.
m They pick up lunch boxes/ tiffin carriers from over 2,00,000 homes/
apartments, deliver them to some 80,000 destinations
m The people at work are not from any high academic background; rather
many of them are almost illiterate.
m
m The range of customers includes students (both college and school),
entrepreneurs of small businesses,managers, especially bank staff, and
mill workers.
m World record in best time management.
m Name in GUINESS BOOK of World Records´.
m Registered with Ripley's believe it or not´.
m Documentaries made by BBC ,UTV, MTV, ZEE TV, AAJ
TAK, TV TODA , SAHARA SAMA , STAR TV, CNBC TV
18, CNN, SON TV, TV TOK O, NDTV.
m Invitation to Italy: invited for the Terra Madre World
meeting of food communities between October 20-23,
2004.
m Invited to marriage of Hon. Price Charles of England on
9 , April 2005.
m Ashaya patra Foundation starts with a story of compassion.
m Began this initiative with the vision that ë
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m Zero defect
Ú Conscious desire to do a job right the first time