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DESIGN THINKING
INNOVATION &
DESIGN
Design has evolved
from a narrow
discipline dealing
with the form and
function of products
into a major new
approach to
developing business
models.
When people
talk about
innovation
in this decade,
they really
mean design.
Design thinking, a way of thinking
that parallels other ways of thinking
- like science thinking - but offers a
way of approaching issues, problems
and opportunities almost uniquely
suited to innovation.
Corporate Radar:
Best-Practices Survey Results /SRI Consulting
Business Intelligence –formerly Stanford Research
Institute)
WE NEED PERCEPTUAL
THINKING, CREATIVE
THINKING AND DESIGN
THINKING: NONE OF
THESE IS PART OF OUR
TRADITIONAL SYSTEM
OF LOGIC AND
ANALYSIS.
EDWARD DE BONO
TODAY
PERCEPTIVENESS
IS MORE IMPORTANT
THAN ANALYSIS.
PETER DRUCKER
Redesign of business education
• By using sketching and diagramming techniques, the MBAs mapped customer
experiences in ways that fundamentally reshaped their Strategies and led to the
creation of many new business models.
• A B-school class would have started with a focus on market size and used financial
analysis to understand it. This D-school class began with consumers and used
ethnography, the latest management tool, to learn about them.
• Business school students would have developed a single new product to
• sell. The D-schoolers aimed at creating a prototype with possible features that
might appeal to consumers.
• B-school students would have stopped when they completed the first good product
idea. The D-schoolers went back again and again to come up with a panoply of
possible winners.
Sources:
Design-Thinking and theMBA Curriculum,
Darden School of Business, 2008;
The Talent Hunt, BusinessWeek, 2006.
Redesign of Business Education