Training Evaluation

By
Dr Syed Israr

Aga Khan university

Karachi, Pakistan

S.M.Israr
Session Objectives:

a. To define training evaluation

b. To discuss the purpose of training
evaluation
c. To Identify different types of training
evaluation
d. To review and critique training
evaluation tools

S.M.Israr
 Training

• Involves learning
• implies learning to do something
• it results in things being done
differently

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 A Model Of training Based Upon Improving Effectiveness

1. What aspects of organizational 2. How are the levels

effectiveness or performance of effectiveness or
are to be changed performance to be
measured
6. Training/Learning activities 3. What behaviors are
necessary to achieve
these levels
5. Is there a need for learning

4a. What knowledge, skills and attitudes

are needed to support these behaviors
4b. What aspects of supervision, job design
or structure need to be changed S.M.Israr
 Evaluation

• It is a process of establishing a worth of

something.
• The ‘worth’, which means the value,
merit or excellence of the thing

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 Evaluation is a ………..

• State of
mind, rather
than a set of
techniques

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 Purpose of Evaluation

• Feedback - on the effectiveness of the

training activities
• Control - over the provision of
training
• Intervention - into the organizational
processes that affect training

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 Benefits of Evaluation
• Improved quality of training activities
• Improved ability of the trainers to relate inputs to
outputs
• Better discrimination of training activities between those
that are worthy of support and those that should be
dropped
• Better integration of training offered and on-the job
development
• Better co-operation between trainers and line-managers
in the development of staff
• Evidence of the contribution that training and
development are making to the organization
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 What can be evaluated

Remember 3 Ps

• The Plan
• The Process
• The Product

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 How to evaluate the Plan

• Course Objectives
• Appropriate selection of
participants
• Timeframe
• Teaching Methods

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 How to Evaluate the Process

• Planning Vs. Implementation

• Appropriate participants
• Appropriate time
• Effective use of time
• teaching according to set
objectives
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Methods for Process Evaluation

• Observation by the teacher

him/herself
• Observation by other teachers
• Questionnaire completed by students
• Evaluation discussion by students
• Staff meetings

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 How to Evaluate the Product
• Is only evaluation of the product sufficient?
• Time
• Ultimately all stages require evaluation in any case
• Triangulation technique
• Changes in effectiveness
• Impact Analysis
• Achieving Targets
• Attracting Resources
• Satisfying Interested Parties
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 Achieving Targets

• Productivity • Level of variation in

• Processing Time product
• • Ability to cope with
Profit
circumstances
• Operating Cost
• Time to reach job
• Rates of meeting competency
deadlines
• levels of supervision
• Cost/Income ratio
required
• % of tasks incorrectly • Frequency and costs of
done accidents S.M.Israr
 Attracting Resources

• Increase in number of • Increase in the pool of

clients trained staff
• New markets entered • skills for future job
• New branches opened requirement developed
• Ability to cope with • Flexibility in meeting
external changes changing customer’s
requirements
• improvements in the
competencies
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 Satisfying Interested Parties

• Clients complaints • Program image

• Product or service surveys
quality • Clients relations
• Awareness of surveys
clients problems • Surveys within the
organization
• On-time deliveries
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 Training and the workplace
Framework of Kirkpatrick

1 2 3 4

TRAINING WORK
PLACE

Reactions Results

Learning

Behavior S.M.Israr
The question that we should be
asking is not ‘Why Evaluate
Training?

But
Can we afford not to evaluate
training activities