Professional Documents
Culture Documents
Conformance to requirements
Accuracy
Perfection
Zero Defect
Adequacy
Cost Effectiveness
“ THE TOTALITY OF FEATURES AND CHARACTERISTICS OF A PRODUCT OR SERVICE THAT BEAR UPON
2
A group of interacting, interrelated, or
interdependent elements forming a
complex whole
Set of detailed methods ,procedures and
routines established or formulated to
carry out a specific activity , perform a
duty , or solve a problem
Quality Management System
A System of coordinated activities which is meant to “direct”
and “control” an organization with regard to quality .
International Organization for Standardization
I SO1 4
Founded in 1946 in Geneva , Switzerland 001
ISO 9000
ISO is a non-governmental organization that forms a bridge between the public
SA80
and private sectors. 00
whatever the language, the short form of the organization's name is always ISO.
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Principle 1
Leaders must set the direction of the organization
Principle 2
Must help people to develop and use their abilities
Principle 3
Control
AA desired
desired result
result is
is more
more efficiently
efficiently achieved
achieved when
when
resources
resources and
and activities
activities are
are managed
managed as as aa process
process
Principle 4
Processes – understand interaction
Process A Process C
Process B Process D
Input
Output
Control
Process
Process Approach
Purchasing
Purchasing Outputs
Outputs
Inputs
Inputs Procedure
Procedure •• Receipt
Receiptof
ofMaterial
Material
•• Demand
Demandforfor on
material onright
rightcondition
condition
material •• Right
•• Item RightQuality
Quality
Itemspecs
specsand
and Right
RightQuantity
Quantity
Date
Date
Interactions •• Right
RightTime
•• Supplier
Suppliersource
source Interactionstoto Time
••Storage
Storage
•• Suppliers
Suppliers ••Inspection
Inspectionand
andTesting
Testing
capability
capabilityto
tomeet
meet ••Manufacturing
our Manufacturing
ourrequirements
requirements ••Finance
Finance
Performance
PerformanceMeasurements
Measurements
••Delivery
Deliverystatus
status––On-time,
On-time,On
Onspec,
spec,etc
etc
••Supplier
Supplierevaluation
evaluation
Identifying , understanding
and managing a system of
interrelated process for a
given objective improves the
organization effectiveness
and efficiency
Principle 5
Customer Focus
PLAN DO
Deming’s
Deming’s
wheel
wheel
(P.D.C.A.)
(P.D.C.A.) ACT CHECK Continual
Improvement
ISO
Principle 6 9000
Principle 7
An organization and its suppliers are interdependent,
and a mutually beneficial relationship enhances the
ability of both to create value
Principle 8
Continual improvement of the
Quality Management System
Management
Responsibility
Satisfaction
CUSTOMERS
CUSTOMERS
Measurement,
Resource
Analysis and
Management
Improvement
Requirements
Product /
Input Output Product
Service
Data Data Service
Realization
The Structure
0 Introduction
1 Scope
2 Normative reference
3 Terms and definitions
4 Quality management system
requirements
5 Management responsibility
6 Resource management
7 Product realization
8 Measurement, analysis and improvement
System Requirements / Structure of the Standard
Management
General Planning(7.1)
Commitment(5.1) Provision of
requirements (4.1) General (8.1)
resources(6.1)
Customer
Documentation Customer focus related
Requirements(4.2) (5.2) Human processes(7.2) Monitoring &
resources(6.2) measurement(8.2)
Quality policy(5.3)
Design &
development(7.3)
Infrastructures(6.3 Control of NCP(8.3)
)
Planning(5.4)
Purchasing(7.4)
Work
Analysis of data(8.4)
environment(6.4)
Responsibility,
authority & Production &
communication(5. service
5) provision(7.5) Improvements(8.5)
I can not
remember
7.5.4 Customer Property
1 PA O L D
9/ 5/0 SS H
1 ED
F I ED
RI
VE
8.3 Control of Non conforming
Product
• Documented procedures for control of
non conforming product to prevent
unintended use or delivery
• Non conforming product shall be
corrected
• Re-verify after correction
• If non-conformance detected after
delivery take appropriate action
• It is often required that the proposed
rectification be reported for concession
to the customer, the end user,
regulatory or other body
8.4 Analysis of Data
• REPORTING
• INVESTIGATION
• ACTION
• FOLLOWUP
• CLOSING
EXPECTED BENEFITS
Transparency in working at all level
Data availability : Hidden Factors are open
Creates Accountability
Planning & scheduling improved
Rework & Rejection are known and being
controlled
Customer feedback through regular surveys
Employees Participation enhanced
Continuos Improvements Program launched
Market Reputation
Thank You !