Professional Documents
Culture Documents
Leading Change
Presentation to
Southern California SPIN
7 June 2002
Leitha Purcell
Northrop Grumman Integrated Systems Sector
Air Combat Systems
Change
To Make Different in Some Particular: ALTER
To Make Radically Different: TRANSFORM
To Give a Different Position, Course or
Direction
-- Webster’s Collegiate Dictionary
Process Change Is Multi-Dimensional
• More Than
– Designing a Process
– Writing Procedures
– Doing Some Training (If You’re Lucky)
• Involves People
– May Affect Their Day-to-Day Activities
– Can Change the Perception of Power
– What’s in It for Me?
• Requires More Than Bodies, Need the Souls Also
Change Can Be Perceived As Positive or
Negative
• Self-interest
• Fear of the Unknown
• Conscientious Objection or Differing Perceptions
• Suspicion
• Conservatism
Response to Change Is Highly Individual
• Resistance Is
– Inevitable
– A Natural Function of Change
– Manageable
• Resistance Is Not
– Necessarily Logical
– A Sign of Disloyalty
– To Be Taken Personally
– A Sign That the Change Project Is Out of Control
# 20: Facilitate, Rather Than Just Train
• Study Groups
• “On-the-Dash” Coaching
• Web-based
• Classroom Training
# 22: Recognize Every Person Is a Change
Agent
Leitha Purcell
– Voice: 310 332 8903
– Email: purcele@mail.northgrum.com