Amit Rathod

Kumar Iyer
Rakesh Vijayan
Vibha Garg
 1903 – Orville and Wilbur Wright, in NC, first flight with
powered machine heavier than air (before only balloons and
gliders)

 1908 – Charles Furnas, first American airplane passenger

(flew with Orville Wright in NC)

 1914 – First scheduled air service, in Florida USA, plane that

could take off and land in water, designed by Glenn Curtiss

 WWI – Increased demand for aircrafts, more powerful motors,

larger aircrafts, but military focused (on the civil side,
competition from railroads)

 Airmail – US Congress appropriated $100000 for

experimental airmail service in 1917, conducted by the Army
and the Post Office (DC-NYC)

 Beacons – Night flights possible in Ohio,USA with beacons

visible at 10-second intervals
 Tin Goose – Henry Ford bid for airmail contracts, in 1925
and developed the first duralumin aircraft, designed
primarily for passengers

 Charles Lindberg – First flight across the Atlantic ocean

(NYC-Paris) in 1927, the Spirit of St. Louis, aviation became
a more established industry

 Aircraft Innovations – Air-cooled engines, reduced

weight, larger and faster planes, better altimeters, airspeed
indicators, rate-of-climb indicators, compasses, artificial
horizon, radio beacons

 Modern Airlines – Boeing 247 (1933, 10 passengers at

155 mph), United Airlines bought 60 in 1933. DC-3, first
passenger aircraft yielding profit (21 seats, 16 hours C2C)
 Pressurized Cabins – introduced by Boeing in the Stratoliner,
deriving from the B-17, could fly at 20000 feet and reach 200 mph

 WWII – In the US, mass production of planes (50000/year);

Innovations: Jet Engine (theorized by Newton, designed
application by Whittle in 1930, built by von Ohain in 1939) and
Radar (British scientists in 1940)

 Cold War – Fueled funding to develop jets, from military to

commercial sector: swept-back wing, kerosene; Boeing 707,
technology transfer from the KC-135 (jet tanker)

 Wide-bodies and Supersonics – Boeing 747 (1969, 2 aisles, 4

engines, 450 passengers); DC-10 and L1011, 250 passengers;
Tupolev 144 (1968) and Concord two months later
 1912, first flight from Karachi to Delhi started by Indian State Air
Services and Imperial Airways UK collaboration

 Instigation of India Aviation Industry was in the form of Tata

Airline by JRD Tata in 1932. He was also the first Indian to get an
A-License.

 In 1946, Tata Airlines was transformed into Air India. At the dawn
of independence, India had nine air transport companies providing
both cargo and passenger services.

 In 1953, the Government of India nationalized all existing airline

assets and formed Indian Airline Corporation for domestic air
services along with Air India International for international air
services. Until, 1991, these two companies played monopoly in
India.
 Private airlines were allotted the 'air taxi scheme', under which
they could operate chartered and non-scheduled services for uplift
of Indian tourism. In 1994, as a result of a repeal of the air
corporation act, private airline companies obtained permission to
operate scheduled air services.

 Indian Aviation Industry witnessed a major change in 2003, when

Air Deccan introduced budget flying by lowering down the fares to
mere 17% of what the other airlines were charging. Today the
budget airlines have taken up the major Indian Aviation Industry
market share. They have established newer trends in the aviation
industry.
Instructors Deputation NRI Students Professors
Migrants

Seminars Delegates Expatriates Conference

Diplomats
Education
Weddings Haj Xmas
Diwali Trips
Honeymooners
Business
Events
Long Visit Holidayers
(Miss World, Bon Jovi..)
Short Visit
Weekend Getaways
Emergency Mail Shoppers
Courier Kids
Festival Relocates
Tourism Tourists Families
Pilgrims
Clinical Hobby
Teenagers
Tourists First Timers
 Ease of use (Website)

Age of aircraft in fleet

Handling Delays / Cancellations

Baggage Delivery

Seat Comfort

Cabin Cleanliness

Inflight Entertainment

Service Efficiency

Cabin Staff Attitude

Staff Grooming / Presentation

Interaction with passengers

Cabin Safetty Standards

Washroom Cleanliness

Food Quality

Food Quantity

Qualty
Air France 6 8 4 6 8 6 8 6 8 8 6 8 4 8 6Good
British Airways 10 6 8 8 8 6 8 6 8 8 6 8 4 6 6Good
Air India 6 4 4 6 7 4 6 6 6 6 8 6 4 6 6Fair
Delta 8 6 8 6 6 6 6 6 6 6 6 8 4 6 4Fair
Lufthansa 8 8 6 8 6 8 4 6 6 6 4 8 6 6 6Good
King Fisher 8 8 8 8 8 10 6 10 10 10 8 8 10 8 6Ulitmate
Cathay Pacific 8 8 8 6 8 8 10 8 8 10 6 8 8 6 5Ultimate
Singapore Airlines 8 8 8 8 8 10 10 10 10 10 6 8 10 8 8Ultimate
Jet Airways 6 8 6 6 10 8 6 8 6 6 6.5 6 6 6 6Fair
Emirates 8 8 6 8 8 6 10 8 8 10 6 8 6 8 8Good
Qatar Airways 8 10 8 8 8 8 10 8 10 10 6 8 8 8 8Ultimate
 Ea
H s e
an o
dl Ag f u
in e se
g
D of a (W
el

0
2
4
6
8
10
12
ay ircr ebs
s af ite
/ t
Ba Ca in f )
n
gg ce lee
ag lla t
e tio
Se De ns
C
a at live
In bin Co ry
f li
gh C le mf
t E an or t
St S n l
er t er ines
af C
f G a ce tain s v i
r b E m
In oom i n S ffi en
te c t
ra ing taf ien
ct /
f A cy
C ion Pr ttit
ab w es ud
in it h en e
W Sa pa t ati
as fet ss on
hr ty en
oo St ge
m an rs
Cl da
ea rd
Fo nli s
o ne
Fo d Q ss
od ua
Q lit y
ua
nt
ity
Delta
Air India

Emirates
Lufthansa
Air France

Jet Airways
King Fisher

Qatar Airways
Cathay Pacific
British Airways

Singapore Airlines
 Airlines – Have Computerized Reservation Centers, which can
be through websites and their offices

 GDS – Global Distribution Systems (between USD 4 -15

per ticket)
(Amadeus, Galileo, Sabre, Worldspan)
Large intermediaries, who serve as centralized clearing houses

 Consolidators – Airline Distributors (between 0 – 40%)

(1800FlyEurope, Economy Travel, CheapOAir.com)

 Travel Agents – (between 6 – 15% of ticket sales)

Come in all shapes and sizes from small to large online travel
and travel management companies
 Airline / Engine manufacturers

 Airports (Baggage/Cargo Handling/Aircraft Handling)

 Airline Service Providers (Catering/Cleaning)

 Banks

 Consultants

 Code sharing with Airlines

 Call Centers

 Firm Infrastructure (Accounts/Compliance/Legal/PR/HR)

 Financers

 Fuel Suppliers

 Government

 Ground support staff ( ATC/Customs/Ticketing/Office

bearers)

 Insurers

 In-flight training

 Leasing Companies
 Maintenance crew

 Miscellaneous Spares Manufacturers

 Recruitment consultants

 Safety Training

 Telecommunication

 Yield Management system - pricing

 United Nations
(UN)

International Civil Aviation

Organization
(ICAO)

Government
International
&
Organizations
Government related

Directorate General
Of
Civil Aviation (DGCA)

Other Countries
 The International Civil Aviation Organization, a UN Specialized
Agency, is the global forum for civil aviation.ICAO works to
achieve its vision of safe, secure and sustainable development of
civil aviation through cooperation amongst its member States. To
implement this vision, the Organization has established the
following Strategic Objectives for the period 2005-2010

 Safety - Enhance global civil aviation safety

 Security - Enhance global civil aviation security

 Environmental Protection - Minimize the adverse effect of global

civil aviation on the environment

 Efficiency - Enhance the efficiency of aviation operations

 Continuity - Maintain the continuity of aviation operations

 Rule of Law - Strengthen law governing international civil aviation

Key activities

 Aviation safety

 Aviation Security

 Environment

 Flight Safety Information Exchange

 Safety Audits

http://www.icao.int/i
 Aircraft (aircraft registration, airworthiness, special flight permits)

 Operators (Airport transport services, Guidelines for obtaining permits)

 Licensing (Examination, flight crew, training schools)

 Airports (Licensing)

 Environment (Carbon footprint, noise levels)

 Audit and Surveillance

 International Cooperation (with other regulatory authorities)

dgca website.doc
 http://www.airlinequality.com/
 http://www.business.com/
 http://www.investopedia.com/
 http://www.iata.org/
 http://www.ft.com
 http://www.centreforaviation.com/
 http://blog.cleartrip.com/
 http://www.reidsguides.com/
 http://www.infosys.com/offerings/industries/hospitality-leisure/white-pape
 http://www.turkeytravelplanner.com/
 http://www.icao.int/icao/en/m_links.html#i
 http://www.dgca.nic.in/welcome.html
Thank you