|





 
 
  

@ The retail scenario is one
of the fastest growing industries
in India over
the last couple of years.
@ Key Players in the Indian Retail
Industry
 3 Birla Group
 K Raheja Corp Group
 Pantaloon Retail Ltd
 Landmark Group
 Lifestyle International Ltd
 RPG Retail
 Trent (Tata)
¦
 



@ The foundation of Shoppers' Stop was laid on October 27, 1991
by the K. Raheja group of companies.

@ More than 50 retail outlets across 14 cities across the country.

@ Redefined shopping experience and progressed from a single

brand shop to a Fashion & Lifestyle store for the families.

@ Shoppers Stop Ltd has been awarded Dz The Department Store of

the Year Dz at the Star Retailer 2010 awards.

@ The only retailer from India to become a member of the

prestigious Intercontinental Group of Departmental Stores
(IGDS)
J


@ J

To be a global retailer in India and
maintain its No.1 position in the
Indian market in the Department
Store category
@ å

1991 started first store selling menswear
1994 launched loyalty program titled First Citizen
2000 acquired Crosswords Ȃ Indiaǯs leading retail book chain
2006 launched MotherCare Ȃ Renowed International Baby care
products
2007 entered into MOU with Home Retail Group of UK for franchise
arrangement for 3rgos
2010 acquired majority stake in Hypercity Retail India
ÿ  
Chandru L. Raheja Chairman and Non-Executive Director
Ravi C. Raheja Non-Executive Director
Neel Raheja Non-Executive Director
Customer Care 3ssociate, ice Chairman and
B. S. Nagesh
Non-Executive Director
Gulu L. Mirchandani Independent and Non-Executive Director
Shahzaad Dalal Independent and Non-Executive Director
Nitin J. Sanghavi Independent and Non-Executive Director
Deepak Ghaisas Independent and Non-Executive Director
Nirvik Singh Independent and Non-Executive Director
Govind Shrikhande Customer Care 3ssociate & Managing Director
Customer Care 3ssociate & Group Chief Financial Officer
Chandrashekhar Navalkar
Shoppers Stop Ltd. & CEO Crossword Bookstores Limited
3run Gupta Customer Care 3ssociate & Group Chief Technology Officer

ivek Mathur Customer Care 3ssociate & ice President Corporate Planning
 @ Presence in 14 Cities
 Shoppersǯ Stop 36
 Home Stop 4
 Mother Care 29(22)
 Mac & Clinique 24
(13)
 Estee Lauder 3
 Crossword 38(8)
@ Total 3rea 2,317,184 Sq
Ft
@ Hypercity 8 stores

3s of 31st December 2010

 Shopper Stop Ltd
(Consolidated)

Departmental
stores Hypermart Hyper
Specialty Retailing
city
Shopper Stop

Parenting
Beauty Cosmetic Book Store
Home Products 3irport Retailing Luxury Products products Mother
Retailing Crossword
care
@ 0 
0
 

  
 
 

      





 

@  
 
 
 0 
0  



 

     

 å0 0
å !"  



 

     

@ 0
 
 
 ÿ 
 ÿ
 # $
 
"  %  &
 


 




  ÿ 
 ' ()*   
 +,

 ÿ 

   -




"  

     
*
 

 ./

"  

-

*
 ÿ*0* 
 
"  %  

   1
 
   ÿ*0*

*


    ,


"

 

  ÿ
# .
#
 # 0 

#  
# å


 '*
   2 
 
"  

3

   +




"
 1
 
 4 



#  
  .
# ÿ

 
@ ÿ & 
 
 å   

3

# 
 
  0 

# .
# . 
# 5
# 6

ÿ

 å


 +  ÿ
#

  


 , 
/
2 *

@ ^  $ 
 

 0  
   


  å

 
 

 +

 .


 
*   


     5J 
    
 



.

 % 7 1
  

 
*
First Citizen Loyalty Program

@ 0 
0 8 
   9 

 '

 
:
 ; .
 
 0
< 
=
 0>
    
 0 


@ Shoppers Stop First Citizen loyalty programme was

the first loyalty programme in the retail category in
India that was launched in the year 1994.

@ Emerged as the largest and most successful

programme in the Retail sector with over ,*,



   
 
< 

#
   
 -? 


annually.
0
 0

  

 

 
 

  
   
 
^ ^ 
 
 


ë Communication Strategy-Reaching out to the customers in their own
style and language
E.g.- The first Shoppers Stop store in Lucknow was named DzTehzeebdz.

ë Festive Promotion Campaign DzP3RIKR3M3dz Customers getting

opportunity to interact with local artisans.

ë Organizes major Promotional Events from time to time e.g. DzFly to Santa
Landdz, DzGear up for the schooldz and DzSalwar Kameez Dupatta Exchangedz
etc.

ë Organizes Local Festivals like Durga Puja in Kolkata, Onam in South and
Dhanteras in North.
 ÿ
 

 




 0


0
0



ë3s at March 31, 2010, the

Company operated through 34
departmental stores (including
HomeStop) located in different
cities of India.

ë3s of March 31, 2010, the

Company operated 33
Crossword stores.

ëIn July 2010, Shoppers Stop

Limited acquired 32% interest
in Hypercity Retail (India) Ltd.,
bringing its total to 51%
Rs. in 0

1600
1,408.06
1400
1200 1,090.01
1000 867.00
799.6
800
588.19
600
400
200
0
Mar ' 06 Mar ' 07 Mar ' 08 Mar ' 09 Mar ' 10
Ri Coe 


 


 




 " p ofit / lo
     !    




  
  ·


 - 

- - 
- 
-
- 
-  

-


-

-

 -
 -
 -
 -
 -
 ¦

 


  !


 
  !  !
!  

 # n 






  !  
 ·
 
0

Ñ Ñ
Ñ
Ñ
Ñ

Ñ
Ñ
Ñ


   





 $  $  $  $  $Ñ
(Shareholding Pattern in %)
 
   







†

@ Shoppers Stop Ltd has been awarded Dz The Department Store of the Year
Dz at the Star Retailer 2010 awards.

@ First Citizen members base increased to over 19,19,000 and their

contribution to sales was 73%.

@ Reported a gross retail sales of Rs.515.9 crore for the quarter ended
December 31, 2010 as compared to Rs.417.1 crore in Q3FY10; witnessing
a jump of 24%.

@ Shoper stop the DzMost respect company in the retail sector by Business
Worlddz in Feb, 2011.

@ 2 Million First Citizen

@ Shoppersǯ Stop is the only retailer from India to become a
member of the prestigious Intercontinental Group of
Departmental Stores (IGDS).

@ The IGDS consists of 29 experienced retailers from all over the

world, which include established stores like Selfridges
(England), Karstadt (Germany), Shanghai No. 1 (China),
Matahari (Indonesia), Takashimaya (Japan), C K Tang
(Singapore), Manor (Switzerland) and Lamcy Plaza (Dubai).

@ This membership is restricted to one member organization per

country/region.
@ Hike in Real estate
@ Inflation
@ Crowded competition
@ Share market.
@ 3ttrition rates are high
@ Growing use of credit cards.
@ Increasing working women, young working population,
urban population, brand consciousness
@ Retail industry expected to rise 25% yearly.
@ Organized sector inevitable.
@ Planning to have at least 48 stores by 2011-12 and the
present 1.5 million sq ft area of operation will touch 3.5
million sq ft.
@ Get into new Tier-II cities like 3hmedabad, Jalandhar,
Ludhiana, 3mritsar, ijayawada and Mangalore.
 Contact on
investor@shoppersstop.co.in

6

Presented by:
ëSumaiya Dalal
ëDeepak Supal
ëPrashant Soni
ëRahul Mahabare
ëHimshree Shelar