SIPOC

J.M.Pant
Facilitator
+919811030273, jm.pant@gmail.com
SIPOC
SIPOC is an acronym standing for
S = Supplier(s)
I = Input(s)
P = Process
O = Output(s)
C = Customer(s)

A SIPOC Diagram is a visual representation of a high-level

process map; including suppliers & inputs into the process
and outputs & customers of the process.

Visually communicates the scope of a project

J.M.Pant, +919811030273, jm.pant@gmail.com
How Can SIPOC Be Used?
SIPOC Diagrams help a team and its sponsor(s) agree
on project boundaries and scope
A SIPOC helps teams verify that
inputs match outputs of upstream processes
outputs match inputs of downstream processes
SIPOC is introduced in the Define phase of the project

J.M.Pant +919811030273, jm.pant@gmail.com

 How SIPOC Works

Suppliers Inputs Process Outputs Customers

Key point on forming a team to develop a SIPOC Diagram: Involve

a cross-section of those who work with the process to create the
diagram. No single person will have all the process knowledge one
needs. J.M.Pant +919811030273, jm.pant@gmail.com
 Step 1: Begin With The High Level
Process Map

Suppliers Inputs Process Outputs Customers

Step 1

Step 2

Step 3

Step 4
Limit to 4 or 5 steps. Be clear about process starts and ends.
J.M.Pant +919811030273, jm.pant@gmail.com
 Step 2: List All The Outputs From The
Process

Suppliers Inputs Process Outputs Customers

Step 1
Examples
Services
Products
Step 2
Reports

Step 3

Step 4
Output can include requirements and metrics.
J.M.Pant +919811030273, jm.pant@gmail.com
 Step 3: Identify The Customers Receiving
Outputs

Suppliers Inputs Process Outputs Customers

Step 1 Examples
Examples
Services Internal
Products External
Step 2 Vendors
Reports
End users
Management
Step 3 Downstream
Process

Step 4
List the customers on the diagram
J.M.Pant +919811030273, jm.pant@gmail.com
 Step 4: List All The Inputs Into The
Process

Suppliers Inputs Process Outputs Customers

Examples Step 1 Examples

Examples
Data Internal
Services
Parts External
Products
Tools Step 2 Downstream
Reports
Raw Process
materials Vendors
Step 3 Management
End users

Step 4
Inputs will include requirements.
J.M.Pant +919811030273, jm.pant@gmail.com
 Step 5:Identify The Suppliers Of Process
Inputs

Suppliers Inputs Process Outputs Customers

Examples Examples Step 1

Examples Examples
Internal Data
Services Internal
External Parts
Products External
Vendors Tools Step 2
Reports Downstream
Producers Raw Process
Management materials Vendors
Upstream Step 3 Management
Process
End users

Step 4
List the suppliers on the diagram.
J.M.Pant +919811030273, jm.pant@gmail.com
 <Example> : Mowing The Lawn

Suppliers Inputs Process Outputs Customers

• Homeowner Prepare Lawn • Debris • Homeowner

• Home for mowing from lawn
Depot • Beautiful • Yard waste
Mow the
• Chevron • Trimmer lawn recycler
Lawn

• Gasoline • Bagged
Trim the grass
• Yard clippings
Lawn
waste bags
• Rake & • Happy
Clean-up &
broom customer
Removal

J.M.Pant +919811030273, jm.pant@gmail.com

<Example>: Husband Making Tea
In-Class Exercise
Prepare a SIPOC diagram for defining a problem.
Meet in groups, brainstorm, and make the SIPOC diagram in
a flip chart.
Consider only the highest level process, and 4 to 5 steps or
sub-processes of that process
1. Delay in getting home loans –promise 10 days, actual 90 days
2. Waiting for getting seat in a restaurant for more than 15
minutes
3. Students not using library- present 5% usage, desired 60%
4. Poor English speaking skills- over 90% students are weak
creating employment problems
5. Reducing lead time for procurement from 120 days to 10 days

J.M.Pant +919811030273, jm.pant@gmail.com

 Thank
s

J.M.Pant +919811030273, jm.pant@gmail.com