Violence At Workplace

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 Workplace Violence

What is Workplace Violence?

Workplace violence is any act of physical violence,

threats of physical violence or damage to
properties, harassment, intimidation, or other
threatening, disruptive behavior that occurs at the
work place. Workplace violence can affect or
involve employees, visitors, contractors, and other
non-employees
 Workplace Violence

Put It SimplyƦ. It means

An UNHAPPY person in a workplace who has

express verbally or through its behaviour any
violence or threats of violence
 _verview

ã Past cases
ã Facts on workplace violence
ã Type of workplace violence
ã Causes of workplace violence
ã Who is at risk
ã Warning signs
ã 8 Categories of behaviour prior to the violence
ã Respond to workplace violence
ã In an emergency
ã Post incident response
Type _f Workplace Violence

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- The perpetrator has no legitimate relationship to the business or its
employees, and is usually committing a crime in conjunction with the
violence. These crimes can include robbery, shoplifting, and trespassing.
The vast majority of workplace homicides (85%) fall into this category.

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- The perpetrator has a legitimate relationship with the business and
becomes violent while being served by the business. This category includes
customers, clients, patients, students, inmates, and any other group for
which the business provides services. It is believed that a large proportion
of customer/client incidents occur in the health care industry, in settings
such as nursing homes or psychiatric facilities; the victims are often patient
caregivers. Police officers, prison staff, flight attendants, and teachers are
some other examples of workers who may be exposed to this kind of
workplace violence.
Type _f Workplace Violence

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- The perpetrator is an employee or past employee of the company who
attacks or threatens another employee(s) or past employee(s) in the
workplace. Worker-on-worker fatalities account for approximately 7% of
all workplace violence homicides.

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- The perpetrator usually does not have a relationship with the business
but has a personal relationship with the intended victim. This category
includes victims of domestic violence assaulted or threatened while at
work.
Type _f Workplace Violence

ã Assault / fighting
ã Murder
ã Rape
ã Molestation
ã Robbery
Type _f Workplace Violence

ã Arson
ã Damage to properties
ã Harassments
ã Intimidations
ã Bullying
ã Disruptive behaviour
Causes _f Workplace Violence


 

ã Unfair Treatment
ã Conflict unsolved
ã Reprimanded inappropriately
ã Pressured to increase productivity
ã Shown no respect by supervisor
ã Stressful working environment
ã Downsizings
ã Rapid Change
Causes _f Workplace Violence

 
ã Night Shift
ã Handle Money
ã Handle Clients
ã Handle Superior



ã Stress / Conflict due to family or marital problems
ã Financial / legal worries
ã Loss of family members
ã Mental Instability
Causes _f Workplace Violence

ã Workplace violence does not occurs

as a vacuum
ã Combination of 3 factors:-
The worker who takes the violence
The Ơtriggerơ that leads to the violence
The Ơsettingơ that facilitates the
violence
_bjectives _f Workplace Violence

ã What does the violent person hope

to achieve:-
achieve notoriety or fame
bring attention to a personal problem
avenge a perceived wrong
end personal pain, to be killed
 Who Is At Risk?

Everyone at the workplace, but the

followings carry higher risks:-

ã Frequent contact with the public

ã Dealing with money
ã Delivery of passengers, goods, or services
ã Taxi drivers
 Who Is At Risk?

ã Working with unstable or volatile persons in

health care, social service, or criminal justice
settings
ã Working alone or in small numbers
ã Working late at night shift or during early
morning hours
ã Working in high-crime areas
ã Guarding valuable property or possessions
ã Working in community-based settings
What Are The Warning Signs

*
ã Upset over recent events [work or personal crisis]
ã Recent major change in behavior, demeanor,
appearance
ã Recently has withdrawn from normal activities,
family, friends, co-workers
ã Intimidating, verbally abusive, harasses or mistreats
others
ã Challenges/resists authority
ã Blames others for problems in life or work;
suspicious, holds grudges
ã Use/abuse of drugs and/or alcohol
What Are The Warning Signs

*
ã Unwelcome obsessive romantic attention
ã Stalking
ã Makes threatening references to other incidents of
violence
ã Makes threats to harm self, others, or property
ã Weapons - has or is fascinated with weapons
ã Has known history of violence
ã Has communicated specific proposed act(s) of
disruption or violence
What Are The Warning Signs

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ã Is isolated or a loner
ã Morally superior, self-righteous
ã Feels entitled to special rights and that rules
don't apply to him/her
ã Feels wronged, humiliated, degraded; wants
revenge
ã Believes to have no choices or options for action
except violence
8 Categories _f Behaviour Before The
Violence
l c  the employee acts out his or her
anger with such actions as yelling, shouting, slamming
doors, and so on.
l ( 
  the employee takes no
responsibility for his actions and sees no connection
between what he does and the consequences or
results of his actions. As an example, he blames
others for his mistakes.
l    the employee does what she
wants, regardless of the negative effects on others. As
an example, the employee takes a break during a last
minute rush to get product to a customer, while all
other employees are working hard.
8 Categories _f Behaviour Before
The Violence
l 
!  : The employee is rigid,
inflexible, and controlling. She won't try new
technology, wants to be in charge, or purposefully
withholds information

l "
: The employee talks
positively but behaves negatively. As an example, the
employee acts in a passive-aggressive manner saying
he is a team player, but refuses to share information.

l â 
c  The employee deals with

stress by lying and/or taking part in addictive
behaviors such as drugs or gambling.
8 Categories _f Behaviour Before
The Violence

l ! : the employee suddenly acts in

ways that are out of character and/or inherently
extreme. For instance, a usually reliable individual
fails to show up or call in sick for work. A person
exhibits a new attendance pattern.

l ! 
: the employee is remote, has
poor social skills, and becomes fixated on an idea
and/or an individual.
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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   )Try to defuse the situation

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 )Usually, the
behavior has little to do with you, but you are used as a target
in the situation

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)Respectful concern and interest may
demonstrate that aggression is not necessary
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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 )Even if you've done nothing wrong,
an apology may calm the individual and encourage cooperation. "I'm
sorry that happened. What can we do now that will solve the problem?"

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)Make sure you
are communicating clearly. In crisis, a person feels humiliated and
wants respect and attention. Your summary of the individual's concerns
reflects your attention.

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to help resolve the concern

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 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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      )"Please lower your voice. There
will be no disruptions in this office." "Please be patient so that I
can understand what you need and try to help you."

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)"Disruption is subject to
University action. Stop or you may be reported."
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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,tell the
individual that he/she may be disciplined or prosecuted, state
that the discussion is over, and direct them to leave the office.
"Please leave now. If you do not leave, we will call the Police."

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,state that this refusal is also a violation subject to
discipline, exclusion from work, or arrest.
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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   with an individual you believe may be
dangerous. Maintain a safe distance, do not turn your back,
and stay seated if possible. Leave the door open or open a
closed door, and sit near the door. Be sure a co-worker is near
to help if needed.

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)Indicate your desire to listen and understand the
problem. Allow the person to describe the problem.
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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)"Please lower your voice." "Please stop shouting
(or using profanity) or I'll have to ask you to leave."

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)The individual may be antagonized if
you call for assistance so use a prearranged 'distress' signal to
have another staff member check on you to determine how you
are. If you need help, the co-worker should alert your
supervisor and/or the manager.
 Respond To Workplace Violence

How to respond to disruptive, threatening or violent behavior:-

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)"You've raised some
tough questions. I'll consult my supervisor to see what we can
do."
 In An Emergency

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, violent
incidents or specific threats of
imminent violence, call 999 after
consulting with clients
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or deal with the situation yourself. It is
critical that the police take charge of any
incident that can or does involve physical
harm.
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    as
quickly as possible.
 Post Incident Response

ã Investigations

ã Disciplinary actions

ã Corrective actions

ã Preventive actions

ã Post Traumatic Counselling

 Conclusion

Disruptive, threatening, or violent

behavior can occur in the workplace. We
do not expect you to experience such an
incident, but hope this document will help
you feel that you know what to do if one
should occur
 End
Thank You

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