Introducing Knowledge

Management
 CONTENTS
 What is Knowledge Management (KM)?
 What are the driving forces?
 Role of KM in today’s organization
 What is Knowledge Management System
(KMS)?
 Classification of Knowledge Management
Systems
 Effective Knowledge Management

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What is Knowledge
Management?
 Knowledge management (KM)
may be defined simply as doing
what is needed to get the most
out of knowledge resources.
 KM focuses on organizing
and making available
important knowledge,
wherever and whenever it is
needed.
 Related to the concept of
intellectual capital (both
human and structural).
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Forces Driving Knowledge
Management
 Increasing Domain Complexity

 Accelerating Market Volatility

 Intensified Speed of Responsiveness

 Diminishing Individual Experience

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Role of KM in Today’s
Organization
 KM is important for
organizations that continually
face downsizing or a high
turnover percentage due to
the nature of the industry.

Facilitate today’s
younger manager to
make the tough
decisions daily needed

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What is Knowledge
Management “Systems” ?
Social/Structural mechanisms (e.g., mentoring
and retreats, etc.) for promoting knowledge
sharing.
Leading-edgeinformation technologies (e.g.,
Web-based conferencing) to support KM
mechanisms.
Knowledge management systems (KMS): the
synergy between social/structural mechanisms
and latest technologies.

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SOURCES OF KNOWLEDGE
MANAGEMENT
 INTERNAL SOURCES
 PEOPLE Oral communication

 CORRESPONDENCE Mail, memoranda

 DATA RECORDS Files on records,
Personnel,
operations
 GRAPHIC MATERIALS Maps, Charts

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 EXTERNAL SOURCES
 People outside organization
 Published journals, books etc.

 Mass Media i.e. News

 Electronic databases & Data bases

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Objectives of Knowledge
Management
 CreateKnowledge Base.
 Improve Knowledge access.
 Enhance the Knowledge environment.
 Manage knowledge as an asset.

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The Knowledge management
Cycle

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Reasons for adopting KM.
 Retain expertise of personnel.
 Increase customer satisfaction.
 Improve profits, grow revenues.
 Support e- business initiatives
 Shorten product development cycles.
 Provide project work space

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Classification of Knowledge
Management Systems
 Knowledge Discovery
Systems
 Knowledge Capture
Systems
 Knowledge Sharing
Systems
 Knowledge
Application Systems

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Effective Knowledge
Management
 80% - Organizational processes and
human factors
 20% - Technology
PEOPLE

ORGANIZATIONAL
OVERLAPPING PROCESSES
FACTORS
TECHNOLOGY

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Effective Knowledge
Management Cont
 Knowledge is first
created in the people’s
minds.
 KM practices must
first identify ways to
encourage and
stimulate the ability of
employees to develop
new knowledge.

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Effective Knowledge
Management Cont
 KM methodologies and
technologies must
enable effective ways
to elicit, represent,
organize, re-use, and
renew this
knowledge.

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Effective Knowledge
Management Cont
 KM should not
distance itself from
the knowledge
owners, but instead
celebrate and
recognize their
position as experts
in the organization.

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KM Software Tools.
 Knowledge base, repository
 Document management
 Data warehousing
 Groupware
 Search engines
 Web based training
 Enterprise information portal.

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Do You Really Need KM?
 If your department wants to stop constantly
reengineering and downsizing: talented
people are assets to be developed for a
global 21st Century
 If you are interested in the Knowledge Grid
 If you understand that reuse of knowledge
saves work, reduces communication costs,
and allows a company to take on more
projects
 Why KM? What’s the Big
Deal?
 Reduces costs
 Increases productivity
 Learning faster with KM
 Learning faster to stay competitive
 KM software and technological infrastructures
allow for global access to an organization’s
knowledge, at a keystroke
THANK YOU