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Studies show that your words account for only 7% of


the messages you convey. The remaining 93% is non-
verbal.

55% of communication is based on what people see


and the other 38% is transmitted through tone of
voice.
— ronverbal communication includes all unwritten and unspoken
messages, both intentional and unintentional.

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 Time

 Space

 Territory

 ye contact

 acial expression
 osture and gestures
 hysical appearance of people
J     
— Inclusive - Non-inclusive
— How you include/exclude others in a group
— Parallel body positions
— Will position yourselves to relate to each
other
— Side by side are neutral
— Facing means people are involved
u  

— Intimate — Social
— Touching — Close 4-7 feet
— 6-18Ɛ — Far - 7-12 feet
— Personal — Public
— Close -1½ to 2½ — Close - 12-25
feet feet
— Far - 2½ to 4 — Far - 25 feet or
feet greater
¦   
— ye contact is the most obvious way you communicate. When you are
looking at the other person, you show interest. When you fail to make
eye contact, you give the impression that the other person is of no
importance. Maintain eye contact about 60% of the time in order to
look interested, but not aggressive.

— ye-to-eye confrontation-honest and direct


— Business- yes & Forehead-business transaction
— Social-Forehead to lips-social interaction
— Intimate-From head to toe-call for intimacy
— yes keep shifting-lack of concentration
— vasive eyes-lack of credibility
— Stammering eyes-lack of confidence
 ¦  
— acial expression is another form of non-verbal
communication. A smile sends a positive message and is
appropriate in all but a life and death situation. Smiling
adds warmth and an aura of confidence. Others will be
more receptive if you remember to check your
expression.

— Smile: Open personality


— elt smile, Miserable smile, alse smile

       
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— The position of your head speaks to people. Keeping your head straight, which is not the same
as keeping your head on straight, will make you appear self-assured and authoritative. eople
will take you seriously. Tilt your head to one side if you want to come across as friendly and
open .
— How receptive you are is suggested by where you place your arms. Arms crossed or folded over
your chest say that you have shut other people out and have no interest in them or what they
are saying. This position can also say, "I don't agree with you." You might just be cold, but
unless you shiver at the same time, the person in front of you may get the wrong message.
— How you use your arms can help or hurt your image as well. Waving them about may show
enthusiasm to some, but others see this gesture as one of uncertainty and immaturity. The best
place for your arms is by your side. You will look confident and relaxed. If this is hard for you,
do what you always do when you want to get better at something - practice. After a while, it will
feel natural.
— The angle of your body gives an indication to others about what's going through your head.
Leaning in says, "Tell me more." Leaning away signals you've heard enough. Adding a nod of
your head is another way to affirm that you are listening.
— osture is just as important as your grandmother always said it was. Sit or stand erect if you
want to be seen as alert and enthusiastic. When you slump in your chair or lean on the wall, you
look tired. ro one wants to do business with someone who has no energy.
a   ! 
— Œoice Qualities

åou were late.

You were late.

You were late.


£ "

Open alms: ositive ersonality


ual handshake: ual in behaviour and attitude with no complexes
associated
Tight Grasp: Superiority Complex
Limp Handshake: Inferiority Complex
Informal Handshake: Informal behaviour and attitude
oliticianƞs Handshake: Deceptive behaviour
Positive body language signals

Ñ. Yawning/cupping chin in hands Boredom, fatigue

2. rowning Annoyance, disagreement

3.Continued gaze, no head movement rot attentive, dislikes what is said, no


cooperation
4. Drumming fingers, tapping foot Impatience, boredom

5. Looking over spectacles/rarrowing eyes Disapproval, disbelief, dislike

6. Glasses removed and put down ro longer listening, already made the
decision
7. Shifting position continually to avoid eye rot relaxed, disagreement
contact
8. Stroking nose/rapid blinking regotiations, defensive, exaggeration,
lying
9. Tilting head Interested, listening

Ñ0. Stroking chin Great interest, concentration


ÑÑ. Leaning forward Concentrating, increases emphasis

Ñ2. Leaning backward Looking for conclusion, thinking, inviting

Ñ3. Clasping both hands behind the neck xtreme confidence, relaxation
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— my Œivekananda

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