Professional Documents
Culture Documents
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HCRM - Objectives and purposes
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RESULTS OF THE SURVEY
PERFORMANCE IMPORTANCE
Média Média
OVERALL SATISFACTION 3,00 4,55
TELEPHONE 2,64 3,91
PATIENTS SERVICE 2,82 4,36
FACILITIES 3,18 4,09
SERVICES FAIRNESS 2,64 4,45
TECHNICAL SATISFACTION 3,18 4,64
NURSING 3,27 4,36
MEDICAL 3,36 4,55
PSYCHOLOGICAL 2,64 4,00
STOMATOLOGY 2,45 4,09
APPOINTMENTS 2,91 4,36
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5.00
P 4.50
E
R
F 4.00
O
R
M 3.50
A 3.36
N 3.18
3.27
3.18
C
3.00 3.00
E 1.00 1.50 2.00 2.50 3.00 3.50 4.00 2.822.91
4.50 5.00
2.64
2.64 2.64
2.50 overall satisfaction
2.45
telephone
patients service
2.00 facilities
services fairness
technical
1.50 satisfaction
nursing
medical
1.00 psychological
stomatology
IMPORTANCE appointments
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ANALYSIS
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As result that was not accounted none values in the upper left
quadrant meaning that the inquired didn’t give many
importance to the fact of performance.
If there was values available this could be a factor of
improvement for the quality of the services.
Also in the lower left quadrant wasn´t accounted any values.
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In the upper right quadrant ours key strengths was highlighted
by the facilities, nursing, medical and technical satisfaction.
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SUGGESTIONS
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Survey made by:
H - Hélder
C – Carla Sampaio
R - Regina
M - Margarida
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