R



 



x




  






|
 
   



  



 



1. Describe the role of the housekeeping department
in communicating room status.
2. Explain the relationship between the housekeeping
and maintenance departments and identify typical
cleaning responsibilities of the housekeeping
department.
3. Explain how executive housekeepers use such tools
as area inventory lists, frequency schedules,
performance standards, and productivity standards
to plan the work of the housekeeping department.

|
 
   


 Ô

  



 



Ô


. Distinguish between recycled and non-recycled

inventories.
5. Summarize the issues involved in a dilemma
facing many hotels: whether to cut back or
eliminate housekeeping supervisors.

|
 
   




 
 
 ‰repared by:
Front desk
 Indicates:
Rooms occupied that night
Guests expected to check out next day
 Used by:
Housekeeping to schedule next day¶s room
cleaning
|
 
   


 
 ë  
  
 ‰repared by:
Housekeeping
 Indicates:
Current status of each hotel room
 Used by:
Front desk to assign rooms to arriving guests

|
 
   


 
 ‰
 !"
x 


‰#!
 Sleep set
 Heating/air conditioning
 TV, radio, phone
 Bedspreads
 Lighting
 Door

|
 
   


 Ô

 ‰
 !"
x 


‰#!
Ô


 Toilet
 Vanity and tub
 Towels
 Bathroom walls and door
 Water temperature
 Ventilation
|
 
   


 
  
x 



 Routine maintenance
 General upkeep
 ‰reventive maintenance
 Inspection
 Minor corrections
 Work-order initiation
 Scheduled maintenance 
|
 
   



 x 


  

 Equipment data cards
Technical data
Manufacturer¶s information
Item¶s cost
Special instructions
Warranty information
Storage of manuals/drawings
 Equipment history records
Logs of inspection/maintenance performed
|
 
   


 
 "
 !ë  
 
#!
 Guestrooms
 Corridors
 ‰ublic areas (lobbies, public restrooms)
 ‰ool and patio areas
 Management offices
 Storage areas
 Linen and sewing rooms
 Laundry room
 Back-of-the-house areas
|
 
   


 
 ´
!ë  

 
#! ‰ 
 Meeting rooms
 Dining rooms
 Banquet rooms
 Convention exhibit halls
 Hotel-operated shops
 Game rooms
 Exercise rooms
|
 
   


 
 Ë !$Ë


 Ëuality
What to do and how to do it²performance
standards
 Ëuantity
How much and how long²productivity
standards

|
 
   


 
 ë  



 Recycled inventories
Linens
Housekeeping equipment
Guest supplies (equipment)
‰ar number
 Non-recycled inventories
Cleaning supplies
Guest supplies (small items)
‰urchase order system
|