RECRUITMENT PROCESS IN

HOTEL INDUSTRY

Abhishek Mangaraj
Arjun Puranik
Ankura Shivaramu
Chaitra Deshpande
Divya SN
Hemashree D
 TAJ GROUP OF HOTELS
• It began on December 16, 1903, when Jamshetji Tata
opened Taj’s first hotel, the Taj Mahal Palace & Tower,
Mumbai
• For more than 100 years, the Taj has acquainted guests
with the living heritage of India - and a legendary
experience in hospitality
• Taj has won international acclaim and recognized as the
premier hospitality provider
• An innovator in dining
• Comprises 65 hotels in 48 locations across India
• 18 international hotels in the Maldives, Mauritius, Malaysia,
Australia, UK, USA, Bhutan, Sri Lanka, Africa, and the Middle East
• Over the years, Taj has won international acclaim for its quality
hotels and its excellence in dining, business facilities, interiors,
and world-class, personalized service
• Taj was the first to introduce Sichuan, Thai, Italian, Mexican, and
Californian cuisine into the country
• In 1972, it was the first to open a 24-hour coffee shop in India at
Taj Mahal Palace & Tower, Mumbai
• Today, each restaurant is reflective of that tradition, setting
benchmarks for an outstanding culinary experience and a
memorable stay
Taj hotels classifications

TAJ
Business SBU Leisure SBU
Luxury SBU
ITPL Cultural heritage
Palace hotels
Residency Garden retreats
City hotels Gateway hotels resorts
 In Bangalore…
• The Taj West End (Race Course Road)
• The Gateway Hotel (Residency Road)
• Taj Kuteeram (Hessarghatta Road)
• Taj Vivanta(Whitefield & M.G. Road)
 THE TAJ WEST END
• Location – Race Course Road, Bangalore
• Area - 23 acres
• Renovated in 2003 , 5 star deluxe hotel , 117
rooms
• One of the 2 hotels in the city to have received
the Leading Hotels of the World membership
• Employee strength -700(approx)
 DEPARTMENTS IN THE HOTEL

PRIMARY DEPARTMENTS
• Front office
• House keeping
• Food production
• Food and beverage service
SECONDARY DEPARTMENTS
• Sales and marketing
• Human resources
• Store
• Engineering
• Horticulture
• Purchase
• Systems
HIERARCHY OF HUMAN RESOURCE
DEPARTMENT
general manager H.R

asst. general manager H.R

Human resource manager learning and development

manager

asst. human resource asst. human resource

manager manager training manager

human resource training associates

human resource executives executives
 RECRUITMENT PROCESS
• Identify vacancy
• Preparing Job description
• Advertise the vacancy
• Manage the response
• Short listing the
applicants
• Evaluation
Selection Process starts with :-

1. Giving a pre-placement talk in identified college campuses.

2. This is followed by a Group Discussion and/or a technical

test,

3. Preliminary interview,

4. Trade tests and

5. A final interview with senior management team. 

 THE SELECTION PROCESS

• Preliminary interview.
• Presentation/ Skill test.
• Series of employee interview
• Selection decision.
• Job offer.
• Employee contract.
• Evaluation.
EDUCATIONAL
QUALIFICATIONS

• Bachelors in hotel management - for

primary department
• For MBA graduates- secondary
departments (sales, marketing, HR,
finance)
BENEFITS TO EMPLOYEES
• Medical benefits
• Uniforms and lockers
• Cafeteria
• Training
THANK YOU