Professional Documents
Culture Documents
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What is Quality
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Quality Control
is defined as maintaining
requisite standards in products or services.
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Quality
Management Principles
Cost associated with training , quality
improvement programs, planning, measurement, vendor certification,
equipment maintenance
App : Cost related to evaluating products, processes,
parts and services, examples test , labs, inspector
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: Accounting system identifies and account for
scrap, rework and similar costs.
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: ¦ailure of the product or services after
delivery to the end user. These costs are more difficult to assess.
Example such costs are the field service cost, warrantee claims,
returned goods, lost goodwill and lost sales.
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Quality Policy
is appropriate to the purpose of the organization
Includes a commitment to comply with requirements and continually
improve the effectiveness of the quality management system,
provides a framework for establishing and reviewing quality objectives.
is communicated and understood within the organization.
is reviewed for continuing suitability.
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Six Sigma
Quality philosophy for ensuring the reduction of
the number of defective products to ideally zero
pioneered by Motorola in 1987 (savings of
$11bn) in India by ICICI.
It involves the rigorous training of all the
employees in various quality control techniques.
Quality certification bodies like ISO (International
Organization for Standardization) conduct
quality audits.
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Steps followed
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enefits
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Quality Circles
Developed in Japan
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Statistical Methods for quality
control
Statistics : Statistics means data, sufficient
enough to obtain reliable results.
Quality : Quality is a relative term and can be
defined as fitness for the purpose.
Control : Control is a system for measuring and
checking. It suggest when to inspect, how often
to inspect, and how much to inspect. This also
incorporates a feedback mechanism to explore
the cause of poor quality and take corrective
actions
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*ariations
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Types of variations
Assignable variation :
If the variation in a process is caused because of worn-
out tools, machine wear, mistake on the part of the
worker etc. it is called assignable variation
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