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 Our Learning Objectives

‡ Why do we need to develop

communication skills?
‡ Communication success and failures
‡ What are the benefits to ourselves and
to the organization?

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 Communication
‡ Communication is a two-way process in
which people transmit (send) and
receive;
* ideas
* information
* opinions
* emotions

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 Communication
In the world of business, the aim should be to
develop communication patterns, between
individuals and groups, that are;

* Meaningful
* Direct
* Open and Honest

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 þffective Communication
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 Communication
‡ Formal communication
established and agreed
procedures

‡ Informal communication
channels not formally recognized
µthe grapevine¶

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 Formal & Informal
Communication
‡ Downwards
instructions
orders, procedures
‡ Upward
reports & requests
grievances & complaints, suggestions
‡ Horizontal ± Lateral
information, decisions
‡ Grapevine
positive and negative aspects
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 uhe Basic Communication
Model


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 Communication
Message What gets transmitted ± the Meaning

Channel How it gets transmitted ± the medium

Code Language in which it gets transmitted ± the

method
Verbal Using written or spoken language

Non-verbal Pictures, drawings, signs, sounds, body

language
Combination uV, multimedia
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Why Do We Need to Develop
on Communication Skills?




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When Communication Succeeds

 
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 Seek Opportunities uo Develop
‡ First, look at your self
‡ What do others say about you
‡ Listen
‡ Concentrate
‡ Ask questions
‡ Learn from what you do
‡ Learn from what other people do
‡ Learn from what other people say
‡ Apply what you have learned
‡ Practice, Practice, Practice
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 Communication
‡ Verbal
‡ Non-verbal
‡ Written
‡ þlectronic
‡ Audio/visual
‡ Meetings
‡ Notice/bulletin boards
‡ Media
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 Communication
‡ Verbal
Signs
Spoken words
Written words

‡ Non-verbal
Body language
Gestures
Facial expressions

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FACþ-uO-FACþ
Most people prefer to
get information face-
to-face, especially
from their immediate
supervisor

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 FACþ-uO-FACþ

uhe Benefits
‡ Opens two-way communication
‡ Allows for immediate response to questions,
misinterpretations, feedback etc.
‡ uakes advantage of voice and body
language

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‡ Hearing and listening are not the same
‡ Hearing is the act of perceiving sound
‡ Listening is a selective activity with meaning |‰
 

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 What is Our Action Plan?

Discussion ««««««««««««««

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 Conclusion

Simply Help People to Understand You!

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