Summary Slide

Guest Room Preferences Room Types Room Configurations All Suite vs. Extended Stay Room Designations Diagram Preferences Room Numbering Diagram Room Numbers Room Status Reconciliation Room Status Codes Room Status Life Cycle Room Makeup Key Control Internet Exercise
Figure 4-1

Guest Room Preferences

A hotel guest s room preferences are defined by his/her choice of:
Room Type Room Configuration Room Designation

How might guest room preferences evolve in the future?

Figure 4-2

Room Types
Room types are based on the intended number of occupants. The four basic types are:
Single Occupancy Double Occupancy Triple Occupancy Quad Occupancy

Guest room rates typically change with the greater number of occupants.
Figure 4-3

Room Configurations
Room configurations characterize the physical makeup of the guest room. The standard configuration is the room configuration that makes up the majority of the sleeping rooms at a particular hotel. This is also referred to as Run of House (ROH) rooms.
Figure 4-4

Room Configurations
The enhanced configuration is understood to include more amenities and/or services than the standard configuration. The suite configuration involves a larger room (in terms of square footage) than the standard configuration. The disabled access configuration represents guest rooms equipped to meet the guidelines of the ADA.
Figure 4-5

All Suite vs. Extended Stay Standard Configurations

Room configurations remain constant among all hotel target markets. The standard configuration is the category of guest room that is the most prevalent at a specific hotel. Enhanced and suite configurations for these target markets are based on the most prevalent (ROH) room makeup.
Figure 4-6

Room Designations
The room designation identifies whether it is a smoking or nonsmoking room. Hotels may distinguish room designations by grouping them on separate floors. How does the recent tobacco legislation limiting smoking areas affect how hotels designate their rooms?
Figure 4-7

Guest Room Preferences

Room Type

Single Double Triple Quad

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Room Configuration
Standard Enhanced Suite Disabled Access Smoking NonSmoking

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Room Designation

Guest Room Preferences

Figure 4-8

Room Numbering
Hotels assign room numbers by floor. Each floor designates the first portion of the room numbers, while the rest of the room numbers are sequentially assigned on that floor. The assignment of the first floor room numbers is relative to the location of the front desk and lobby. What numbers are routinely omitted in North America? Asia?
Figure 4-9

Sequential Room Numbering

Room Numbering

101

103

105

107

109

1st Floor Guest Room Corridor

102

104

106

108

110

Figure 4-10

Room Status Reconciliation

The hotel industry assigns a status to every guest room to discern what guest rooms are available for sale. Room status reconciliation ensures that rooms are properly designated by their current status and assigned a new status as it changes.

Figure 4-11

Room Status States

Room status categories are grouped by the guest room s state of occupancy, state of cleanliness, and state of exception. These states are:
Occupied Vacant Dirty Clean Ready Out of Order

Figure 4-12

Room Status States

State of Occupancy
Occupied Applies to a room that has been assigned to a guest and the guest has checked in. Vacant The guest has checked out of the room. Ready Room is available for new occupancy.

Figure 4-13

Room Status Codes

A room status code combines both occupancy and cleanliness information
Vacant/Ready Vacant/Clean Vacant/Dirty Occupied/Dirty Occupied/Clean

Figure 4-14

Room Status Cycle Vacant/Ready (V/R)

Occupied/Clean (O/C)

Occupied/Dirty (O/D)

Vacant/Dirty (V/D)

Vacant/Clean (V/C)

Figure 4-15

Guest Room Makeup

The universal items in North American Hotels are:
Bed Phone Bathroom Television

What are some other items that might be included in a hotel s standard configuration?
Figure 4-16

Key Control Systems

Key control systems are used to ensure guest safety by changing the access to a guest room between guests. They include:
Metal Keys Key Cards Computer Controlled Systems

What are the strengths and weaknesses of each system?

Figure 4-17

Guest Room Internet Exercise

Hotels and their respective guest rooms come in all shapes and sizes. Many hotel home pages offer "virtual tours" of their guest rooms. Using the Internet URLs provided, select a few hotels and compare and contrast the differences in guest room make up and design. How can these Internet marketing tools be better utilized?
Figure 4-18

Hotel Chain Web Sites

Navigate to a specific hotel to find the "Virtual Tour or slide show features http://www.omnihotels.com/directory http://www.hyatt.com http://www.interconti.com http://www.hilton.com http://www.embassysuites.com
Figure 4-19