COMMUNICATION

Communication & Self-Effectiveness

7 Cs of Communication

 Completeness: Check to be sure that your message is complete. Have you

included all the information you need to ensure that the other person can do a complete job or make a reasonable decision? That provide all necessary information Give something extra when desirable 5Ws (who, when, what, where, why) Have you given all the facts? Have you answered all his/her questions? Did you PLAN what you said?

 Conciseness: Conciseness is saying what you have to say in fewest

possible words E.g.: At this time------Now. Eliminate wordy expressions. Include only relevant information or material. Avoid unnecessary repetition. Have you avoided rehashing the reader's letter?

 Consideration :
Focus on you than I or we.

We have to consider by the message.

Show audience benefit or interest in receiver.

E.g.: 1. Its impossible to open an account for you today. 2. We do not refund, if the return item is un sellable. 3. As soon as your signature card reaches us, we will gladly open an account for you. 4. We refund, when the return item is clean and re sellable.

Concreteness: Complete feel/logic study

1. use specific facts and figures 2. put action in your words 3. choose vivid image building words e.g. flood, volcano 4. Have you given the crisp (clearly defined) details the client needs? 5. Have you flashed (showed off) word pictures, made facts vivid?

 Clarity: Accuracy is the purpose of clarity, whatever the message is passes, it

must be clear and accurate choose precise, concrete and familiar words construct effective sentences and paragraphs.There must be short sentence; length of sentence must be in range 17-20 words. After a perusal of pertinent data conclusion is that a luckerative market exists for the subject property Familiar Sentence; The data we study show that your property is profitable and in high domain

Examples;
Being an excellent lawyer I can hope you will help us. (Unclear) Being an excellent lawyer you can surely help us. (Clear) His report was about managers; broken down by age and gender (unclear) His report is about managers; focused on age and gender (Clear)

 Courtesy:
Knowing your audience allows you to use statements of courtesy, be aware of your message receiver. Be sincerely tactful, thoughtful and appreciator. Use expressions that show respect. Have you used positive, "pleasant-toned" words? Have you used "I appreciate," "please", and "thank you" somewhere in your message? Clearly, you didnt need my latest text. Sometimes my wording is not prcised, let me try again. Omit critical expressions.

 Correctness: Use right level of language

Accuracy of figures, facts and words Maintain acceptable writing mechanics Is the appearance of the letter effective? Is it clean, well-spaced? Have you checked your spelling, punctuation, grammar, etc.?