Professional Documents
Culture Documents
BY Gihan M. Hussein
Certified EQ Coach & Assessor Talent Management Expert
Diversity & individual difference Perception and attitude Motivation and Reinforcement
1,2,3,PASTA
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CBI
In general A competency based interviewer: Focuses on the skills that are critical to success on the job and Focuses on how the candidate has demonstrated these interview is one in which the
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WHAT IS COMPETENCY?
A competency is defined as a behavior or set of behaviors that describes excellent performance in a particular work context
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THE ICEBERG
The Iceberg phenomena Is also applicable on human beings
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THE ICEBERG
ONLY 10% OF ANY ICEBERG IS VISIBLE. THE REMAINING 90% IS BELOW SEA LEVEL.
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SEA LEVEL
ATTITUDE
Competency Based Interview Gihan M. Hussein, 2011
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BEHAVIOR
SEA LEVEL
ATTITUDE
MOTIVES ETHICS - BELIEFS
Competency Based Interview Gihan M. Hussein, 2011
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A competency
is an underlying characteristic of a person which enables him/her to deliver superior performance in a given job, role or situation.
Competency Based Interview Gihan M. Hussein, 2011
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Competency mapping is the corner stone for competency based interview Where knowledge of competency types is required
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COMPETENCY MAPPING
Competency mapping is a process of identifying key competencies for a
recruitment,
training
and
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Competency types
Competencies dealing with people
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Attention to communication Oral communication Written communication Persuasive communication Interpersonal awareness Influencing others Building collaborative relationship
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CBI
In general A competency based interviewer: Focuses on the skills that are critical to success on the job and Focuses on how the candidate has demonstrated these interview is one in which the
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Example
Competency: Creative & Innovative Thinking: Develop innovative ideas that provide solutions to all types of workplace challenges. Question: Describe a situation in which you developed a brand new idea for a product or service that your organization offered to its clients. What was unusual or innovative about this idea? What resistance, if any, did you encounter as you attempted to sell your idea to your colleagues or customers, and how did you overcome it?
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Example
Competency: Customer Focus: Build and maintain customer Satisfaction with the products and services offered by the organization.
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Question: Describe a situation in which a customer had an unusual business need, and you were tasked with finding a way to meet that need., please be specific in describing The need and what you did to meet the customers expectations.
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