Customer Solutions

Date 26 May 2009, AYT Tatyana Luchshikova Business Solution Manager

2008 Amadeus IT Group SA

Amadeus Ticket Changer

Amadeus Ticket Changer in a nutshell

With Amadeus Ticket Changer you can service your customers change requests anywhere in the world in a matter of seconds giving them the right fare and the right penalty charge at any point of sale

Airline debit memos, 30 minute calls to your call centre, lengthy and expensive staff training these are just some of the factors involved in manual ticket reissuing
2008 Amadeus IT Group SA

Sweep them all away with Amadeus Ticket Changer, an entirely automated end-to-end solution that will help you significantly reducing costs

Amadeus Ticket Changer in a nutshell

New generation solution launched in 2006, already used by major airlines and travel agencies in the US and FR markets

Completely automates the painful ticket change process using ATPCO CAT 31 rules/SITA cat 31 rules

Offering unique integration benefits with Amadeus ticketing solution

3

2008 Amadeus IT Group SA

Calculates immediately for a specific ticket change the price difference in the currency that is needed and in all your channels, offline like online

A Complete Solution Can be handled:

All tickets

All changes

Both Paper and E-tickets Domestic and/or International Multi-carrier, partner Interline tickets Issued by any Point of Sales Unused or partially used tickets

Itinerary Date, Flight and Booking Class changes Including multi passengers PNRs In any currencies

All fares

Public fares Most Private fares Amadeus Nego fares

All channels

Travel agents, call centres Websites

2008 Amadeus IT Group SA

In 4 simple steps
Retrieval of existing booking Rebooking
New itinerary, class, flight, date

Pricing (calculation)
Price difference, penalty, tax
2008 Amadeus IT Group SA

Document Preparation & Issuance

Detailed process 4 new cryptic entries for the reservation agent

Informative re-pricing:

How much would it cost to change the itinerary?

FXF FXQ

Confirmed re-pricing:

FXF + Update PNR with information to prepare the ticket re-issue (TST, MCOs, FO line)

Best Pricer informative re-pricing

How much would it cost to change the itinerary by selecting lowest applicable booking codes

FXE

FXE + Update PNR with information to prepare the ticket re-issue (TST, MCOs, FO line)

FXO

2008 Amadeus IT Group SA

Best Pricer confirmed re-pricing

3 user interfaces available 1-Terminal Emulator : Cryptic display

01 SCENARIO/ONEDOM LAST TKT DTE 15MAR07 - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER DL - REPRICE IF DIFFERENT VC -----------------------------------------------------------AL FLGT ATL EWR DL ATL DL 0656 Y 0255 Y 15MAR 22MAR Y0BV Y0BV 14MAR PC 14MAR PC REISSUE CURRENCY BK DATE TIME FARE BASIS NVB NVA BG

ORIGIN TRVL CURRENCY OLD BASE FARE NEW BASE FARE FARE BALANCE PAYMENT CURRENCY OLD TAX NEW TAX TAX BALANCE TICKET DIFFERENCE PENALTY GRAND TOTAL TOTAL ADD COLL RESIDUAL VALUE 7 USD 0.00 USD USD 55.54 110.66 USD USD 463.26 1198.14

USD

734.88
2008 Amadeus IT Group SA

USD USD USD USD USD

55.12 790.00 50.00 840.00 840.00

3 user interfaces available 2- Amadeus Selling Platform: Graphic user Interface + command page

2008 Amadeus IT Group SA

3 user interfaces available 3-Websites (Finnair.com, Airfrance.fr)

2008 Amadeus IT Group SA

4 points to remember
Accurate & reliable
Based on ATPCO/SITA cat 31 fare rules Best-in-Class pricing accuracy with unique Amadeus Fares & Pricing Engine

Maximum automation

Eliminates manual procedures Automated fare quotation of the new itinerary including the penalty fee if any For both ticket re-issues & revalidations Reissue as booked or Best Pricer Public & Private fares Domestic, international itineraries, multicarriers e-tickets from any GDS Paper tickets from Amadeus

All channels
10

All currencies, all points of sale Access by travel agents, call centres, websites

2008 Amadeus IT Group SA

Wide Range of Tickets & Itineraries

A proven & significant business impact

Outpace competition

Business Impact

Objective s
Protect your revenue

Avoid Airlines debit memos Allow collection of rebooking fees Reduce the workload on call centers Save money by reducing the number of calls Save agent productivity

Reduce operational costs

Empower customers Available to any point of sale worldwide In traditional offices, call centers or web sites Using 1A Selling platform Using cryptic access Using API v2 or Web Services
11

Multi channel integration

2008 Amadeus IT Group SA

Speed and transparency of service

Increase customer satisfaction

Our customers talk about ATC

It is the best thing since sliced bread!! UniGlobe (US)

All staff find Amadeus Ticket Changer fantastic. Once they have tried it
they definitely dont want go back to the manual process Air France - CTO To me the greatest advantage of using this tool is the fact that it determines the appropriate penalty. With the airlines having so many different penalties and rules these days - this tool is a HUGE time saver. It eliminates having to read fare rules (some times past date) or even worse calling the airline!
2008 Amadeus IT Group SA

Central Travel (US )

Amadeus Ticket Changer enables us to streamline our business process

to deliver a quicker and more responsive service to our customer, whatever channel he uses: our website or our sales agent Tom Kalstrm, VP e-Business, Finnair
12

Our customers talk about ATC

" Amadeus Automated Ticket Changer , , 14 2008: " , Amadeus - . " " Amadeus Automatic Ticket Changer (ATC) . " " , , .
2008 Amadeus IT Group SA

Amadeus 80% . , - " ": "ATC . , ".

13

Ticket Changer Airline Implementations

Roadmap
In Production

Flagship products

New biz New biz

New biz Other

projects

Q2 09

Q3 09

Later

Airlines ATO/CTO

Airline Web site

14

2008 Amadeus IT Group SA

A leading and fast growing content

Closed to 100% content in the US market
40 airlines available to travel agencies so far including Coming soon

+ Canadian North (5T), First Air (7F), Caribean Airlines (BW), Frontier Airlines (F9), Bearskin Airlines (JV), Bahamas Air (UP) 15

2008 Amadeus IT Group SA

Ticket Changer Market Deployment

Roadmap Current
US

Flagship products

New biz

1S09
Benelux UK

2S09
Scand.

France

Finland

Ireland

Spain

Israel

Australia

Canada

Egypt

Mexico

Kazakhstan

World coverage by the end of 2009

16

2008 Amadeus IT Group SA

Legend

ATC Solutions in Kazakhstan

1Q09
Amadeus Ticket Changer
Airlines

Already delivered Committed but content subject to changes

Pending commitment Pending Mgt decision

2Q09

3Q09

4Q09

1Q10

KC KL OS
vMCO validation by all Airlines on the market Marketing cooperation and support the travel agents EMD

TAs

Pilot Travel Agents to be agreed

Implementation and deployment Markets needs

2008 Amadeus IT Group SA

Both

To start the test

Collaboration

17

Customer Solutions

18

2008 Amadeus IT Group SA

Automated Ticket Refund

Automated Ticket Refund Overview

Positioning

Optional ATC feature to calculate refund value Dependency on cat33 filing by airlines

Project kicked-off 30 May 08 Implementation wished date

Q1 2010
2008 Amadeus IT Group SA

19

Automated Ticket Refund Product Scope

In Scope

Ability to refund 1 or several tickets unused or partially used Ability to refund e-tickets and paper tickets Using Category 33 or Category 16 Provide automated calculation for partially used portion in case no category 33 is available
2008 Amadeus IT Group SA

Available on all channels

Airline and travel agencies API, Sell, e-retail, standalone

20

Changing Tickets becomes childs play!

Questions?
21
2008 Amadeus IT Group SA

Amadeus Ticket Changer

Frequently asked questions

22

2008 Amadeus IT Group SA

Frequently Asked Questions

The Amadeus Ticket Changer (ATC) solution is available via API v.2, is it also available via Web Services for online booking engine?
Yes, ATC is also available via Web Services for the integration of online ticket change solutions in airline and travel agency websites

Can we use ATC to change multi-passenger PNRs?

Yes, definitely, the multi-passenger functionality has been implemented end 2007 and allows the agent to perform ticket changes for all passengers with only one request

With ATC, can we reissue tickets that were issued in another GDS?
Yes, if they are e-tickets. However, it is not possible to re-issue paper tickets that were originally issued in another GDS

What are your plans regarding reissue of negotiated fares with ATC?
2008 Amadeus IT Group SA

ATC can already allow reissues for private fares filed with ATPCO category 15, 25 and 35 (IT/BT). The repricing of ATPCO category 35 fares for which net is different from selling amount should not be available before end 2009

Is it possible to reissue several times the same ticket with ATC?

From may 2008, multiple reissue of ticket will be possible with ATC and will allow any number of automated reissue before departure and then once more after departure.

23

Frequently Asked Questions

Why collecting penalty via MCO?
This is the IATA recommended practice. Virtual MCO and soon EMD documents can also be used instead of paper MCO to facilitate the exchange process with the customer while remaining compliant with IATA standards

When EMD will be available in 2009, will it be automatically used for ATC?
Yes and we will ensure a seamless migration from paper/virtual documents towards electronic documents

Is it possible to collect fees with ATC?

The Amadeus Service Fee Manager can already be used in conjunction with ATC in the PNR environment after the ATC confirmed transaction. It allows the agent to trigger fee rules for ticket issuance or to apply manual flat fees. Regarding the airlines, the Airline Ticketing Fee (A.K.A OB fee) inclusion in ATC process is planned after 2009

What are the initiatives taken by 1A to further simplify the reissue flow when the agent has to add-collect and refund money in the same reissue transaction
2008 Amadeus IT Group SA

1A is very active in IATA working groups and has proposed to the industry a full methodology called Netting to consolidate all the different amounts involved in a reissue transaction with the objectives to reduce the issuance of ticketing documents while increasing the traceability of data all the way through, from pricing to revenue accounting which is available today for airlines. A netting solution for travel agencies is to be studied

24

Frequently Asked Questions

Does ATC handle no show situations?
Yes it does. This is controlled by a specific coding in the category 31 filed by the airlines

For multi-pax PNRs, is it possible to issue all new tickets and all related MCOs in one single request?
Yes, this is possible for airlines using both ATC and the Amadeus e-ticket server For other airlines and for travel agencies, the new tickets and related MCOs will have to be issued pax per pax

Is it possible to utilize ATC to reissue tickets originally priced with fares of airlines that have not yet filed their reissue policy in the category 31?
No, the pre-requisite for using ATC is that all fares priced in the ticket to be changed have a category 31 attached. However, the list of airlines filing category 31 grows every month and will continue so to reach full coverage rapidly

Is it possible to use ATC to reissue tickets for interline tickets?

Yes, provided that the fares on the original ticket have a category 31 attached

25

2008 Amadeus IT Group SA

Frequently Asked Questions

What about the competition?
The Sabre tool for travel agencies is not based on the ATPCO category 31 (the industry standard )and therefore the penalty fee calculation has be assessed manually by the agent. This type of product cannot be compared to a fully automated product like Amadeus Ticket Changer TheTravelport tool is mainly focused on the US domestic market and is therefore limited when it comes to international reissues involving other currencies than the USD

26

2008 Amadeus IT Group SA

27
2008 Amadeus IT Group SA