Thomas Cook Our Past & Present (By:Bjoshi)

Facts And Figure

Type Industry Founded Headquarters Public (LSE: TCG) Travel 1841 Peterborough, England, UK

Products Website

Package holidays www.thomascook.com

History
On 9 June 1841 a 32-year old cabinet-maker named Thomas Cook walked from his home in Market Harborough to the nearby town of Leicester to attend a temperance meeting. A former Baptist preacher, Thomas Cook was a religious man who believed that most Victorian social problems were related to alcohol and that the lives of working people would be greatly improved if they drank less and became better educated. As he walked along the road to Leicester, he later recalled, 'the thought suddenly flashed across my mind as to the practicability of employing the great powers of railways and locomotion for the furtherance of this social reform'. At the meeting, Thomas suggested that a special train be engaged to carry the temperance supporters of Leicester to a meeting in Loughborough about four weeks later. The proposal was received with such enthusiasm that, on the following day, Thomas submitted his idea to the secretary of the Midland Railway Company. A train was subsequently arranged, and on 5 July 1841 about 500 passengers were conveyed in open carriages the enormous distance of 12 miles and back for a shilling. The day was a great success and, as Thomas later recorded, 'thus was struck the keynote of my excursions, and the social idea grew upon me'.

Company Information
Thomas Cook (India) Ltd. is the largest integrated Travel and Travel related Financial Services Company in the country offering a broad spectrum of services that include Foreign Exchange, Corporate Travel, Leisure Travel, and Insurance. The Company launched its Indian operations in 1881 and is celebrating its 127 years of world-class service in India. Thomas Cook (India) operates in the following areas of business, namely: Leisure Travel Corporate Travel Management MICE, Foreign Exchange SWIFT Network Travel Insurance Credit Cards Pre-Paid Cards Life Insurance and E-Business
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The UK & Ireland travel business has a history of over 160 years, and has recently been shaped through a series of mergers & acquisitions
Acquired Sunworld, Neilson and Airworld Acquired Sunset, Club 18-30 and Flying Colours Created JMC brand for tour operations and airline Sold Global & Financial Services (a 47mprofit business) Developed three-brand strategy for mass market tour operations

1841

1995 1996
Thomas Cook in 1995

1997 199 8

1999 2000
Merged with Carlsons UK Leisure Group travel interests

2001 2002

2003

Founded Thomas Cook

travel retailer & niche tour operator

Thomas Cook Travel acquired by C&N Touristic AG

Achieved financial turnaround

VERTICAL INTEGRATION
Benefits to the Customer
Cheaper Holidays Better quality holidays More control over what is sold Less dependency on other suppliers Guaranteed line of supply

Benefits to us
Discounted products Increased profit for the company Career opportunities/job swaps Increased incentive payments Less dependency on other suppliers

Sales: Recent Developments

Thomascook.com Video clips of hotels and apartments on selected properties Main website further enhanced in Dec 04 for greater speed & usability

Direct-only businesses launched in Jan and Sep 04 respectively Weddings is growing market Thomas Cook TV Now available on Freeview and at selected times on
Channel 648 857 Channel 20

and

Spec. Business: Recent Development

Launched December 2004 Targeting independent leisure travel market Direct booking channel Thomas Cook Airlines carry ~700,000 seat-only passengers per annum, most of whom are booking through 3rd party travel agents Additional trade website to be launched shortly

Spec. Business: Recent Development

Launched 30 November 2004 The first true dynamic one search from one place fully bonded package supplier to enter the market Focused on allowing agents to tailor-make value-driven packages in front of customers

Spec. Business: Recent Development

Launched 1 June 2004 Targeting independent leisure travel market via the trade 10,000 hotels & apts. to choose from in ~700 destinations From Croydon to Niagara Falls, basic properties to luxury 5 star resorts Sourced from Thomas Cook contracts plus stock from consolidators

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Thomas Cook Brochure Store

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Thomas Cook Airlines UK

Officially the UKs best performing charter airline!

No.1 on-time charter airline (Air Users Council) Voted best on-time airline by Holiday Which? readers Operated 86% of departures on-time (S03) Average delay time of only 10.7 minutes (S03)

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Thomas Cook Airlines

Founded Operating bases 30 March 2008 Belfast Birmingham Bristol Cardiff East Midlands Glasgow Leeds/Bradford London-Gatwick London-Stansted Manchester Newcastle

Fleet size Destinations Parent company Headquarters Key people

34 95 Thomas Cook Group Manchester, England, UK Frank Pullman (MD) Steve Solomon (DFO) Paul Hutchings (Chief Pilot) www.thomascookairlines.co.uk

Website

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History
Following the merger between Thomas Cook AG & MyTravel Group PLC to form Thomas Cook Group PLC in June 2007, Thomas Cook Airlines was formed on 30 March 2008 by the merger of Thomas Cook Airlines UK Ltd and MyTravel Airways. The airline commenced operations in time for the summer 2008 season, with a fleet of Airbus A320, A321 and A330 aircraft along with Boeing 757 and 767 aircraft.

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Meet the family - including our Specialist Brands

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Tour Operations: Three-Brand Strategy for Mass Market

Quality holidays for those who expect more

The best family holidays

Fun holidays at great value, hassle free

From fourth to second and closing the gap with market leader

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Tour Operations: Specialist Businesses

Defined as being clearly differentiated by its customer base - that difference being clearly valued by that customer base

Specialist holiday businesses catering for prestige, active, skiing, party and many other market segments Volume is lower than mass market Average sales value and margin can be significantly higher Opportunities for growth (e.g. Neilson BeachPlus)

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P R O U D

Pioneering Our Future Results Orientated Obsessed With Customer Service United As One Team Driving Robust Decisions

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Our Mission Statement To Perfect The Personal Leisure Experience

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Awards
Thomas Cook (India), over the years has received several prestigious awards such as the Golden Peacock Award for excellence in Corporate Governance and the Pacific Asia Travel Association (PATA) Golden Award for Best Travel. Recently, the Company also won the Best MICE Operator Award and was also accredited the P1 rating which is the highest financial rating given by Crisil. Best Tour Operator by CNBC Awaaz in 2008
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