Professional Documents
Culture Documents
Learning Objectives
Identify
major developments and trends in the industries, technologies, and business applications of telecommunications and Internet technologies. examples of the business value of Internet, intranet, and extranet applications.
Provide
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Identify
the basic components, functions, and types of telecommunications networks used in business.
Explain
the functions of major types of telecommunications network hardware, software, media, and services.
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Section I
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business and employees Connecting them to customers, suppliers, and other stakeholders.
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Trends in Telecommunications
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Industry
competitive More options for the firm Technology Unrestricted connectivity Easy access for end users Open systems Use common standards for hardware, software, applications, & networking.
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More
Technology
(continued) High degree of interoperability Digital networks Higher transmission speeds Moves larger amounts of information Greater economy Lower error rates Multiple types of communications on the same circuits
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Technology
(continued) Fiber-optic lines & cellular, PCS, satellite & other wireless technologies Faster transmission speeds
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Business
applications Dramatic increase in the number of feasible telecommunication applications. Cut costs, reduce lead times, shorten response times, support e-commerce, improve collaboration, share resources, lock in customers & suppliers, & develop new products & services
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The Internet
A
network of networks Popular uses E-mail Instant messaging Browsing the World Wide Web Newsgroups and chat rooms
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The
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Intranets
Within
an organization Uses Internet technologies Business value of Intranets Used for information sharing, communication, collaboration, & support of business processes. Web publishing Comparatively easy, attractive, & lower cost alternative for publishing & accessing multimedia business information
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Intranets (continued)
Business
Operations & Management Used for developing & deploying critical business applications Supports operations and managerial decision making
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Extranets
Network
links that use Internet technologies to interconnect the firms intranet with the intranets of customers, suppliers, or other business partners Consultants, subcontractors, business prospects, & others
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Extranets (continued)
Business
value Improve communication with customers and business partners Gain competitive advantage in Product development Cost savings Marketing Distribution Leveraging their partnerships
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Section II
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Consists
of five basic components Terminals Any input/output device that uses telecommunication networks to transmit or receive data Telecommunication processors Support data transmission and reception between terminals and computers
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Telecommunications
channels The medium over which data are transmitted and received Computers Interconnected by telecommunications networks Telecommunications control software Control telecommunications activities & manage the functions of telecommunications networks
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Area Networks (WAN) Cover a large geographic area. Area Networks (LAN) Connect computers & other information processing devices within a limited physical area. Connected via ordinary telephone wiring, coaxial cable, or wireless radio & infrared systems
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Local
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Virtual
Private Networks A secure network that uses the Internet as its main backbone network, but relies on fire walls and other security features
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Client/Server
Networks Clients end user PCs or NCs Server helps with application processing and also manages the network
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Network
computing the network is the computer Thin clients process small application programs called applets.
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Peer-to-Peer
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Telecommunications Media
Twisted-pair
wire Coaxial cable Minimizes interference and distortion Allows high-speed data transmission Fiber optics Glass fiber that conducts pulses of light generated by lasers Size and weight reduction Increased speed and carrying capacity
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Wireless Technologies
Terrestrial
Microwave Line-of-sight path between relay stations spaced approximately 30 miles apart.
Communications
Satellites Geosynchronous orbits Serve as relay stations for communications signals transmitted from earth stations
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Cellular
& PCS Systems Each cell is typically from one to several square miles in area. Each cell has its own low-power transmitter or radio relay antenna. Computers & other communications processors coordinate & control the transmissions to/from mobile users as they move from one cell to another
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Wireless
Wireless
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Telecommunications Processors
Modems
Multiplexers
Allows
a single communication channel to carry simultaneous data transmissions from many terminals
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Internetwork Switches
Processors
connections between telecomm circuits so a message can reach its intended destination Router Interconnects networks based on different rules or protocols
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Makes
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Hub Port
Gateway
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Telecommunications Software
Provides
a variety of communications support services including connecting & disconnecting communications links & establishing communications parameters such as transmission speed, mode, and direction.
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Network
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Network Topologies
Star Ties
(sometimes called Token Ring) Ties local computer processors together in a ring on a more equal basis. Considered more reliable & less costly
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Bus Local
processors share the same bus, or communications channel Tree is a variation which ties several bus networks together
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standard set of rules & procedures for the control of communications in a network Standards for the physical characteristics of cables and connectors Network Architecture Goal is to promote an open, simple, flexible, efficient telecommunications environment
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OSI
Model
TCP/IP Transmission
Control Protocol/Internet
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Bandwidth Alternatives
Bandwidth
is the frequency range of a telecommunications network Determines the channels maximum transmission rate Measured in bits per second (bps) or baud Narrow-band Low-speed transmission Broadband High-speed transmission
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Switching Alternatives
Circuit
switching switching
Packet
Cell
switching
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Discussion Questions
The
Internet is the driving force behind developments in telecommunications, networks, and other information technologies. Do you agree or disagree? is the trend toward open systems, connectivity, and interoperability related to business use of the Internet, intranets, and extranets?
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How
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How
will wireless information appliances and services affect the business use of the Internet and the Web?
What
are some of the business benefits and management challenges of client/server networks? Network computing? Peer-to-peer networks?
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What
is the business value driving so many companies to rapidly install and extend intranets throughout their organizations?
What
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Do
you think that business use of the Internet, intranets, and extranets has changed what businesspeople expect from information technology in their jobs? you believe that the insatiable demand for everything wireless, video, and Web-enabled will be the driving force behind developments in telecommunications, networking, and computing technologies for the foreseeable future?
Copyright 2004, The McGraw-Hill Companies, Inc. All rights reserved.
Do
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does telecommunications play such a key role in the competition between FedEx and UPS?
Why
does information about the package have such a strategic business value in the express delivery business?
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What
telecommunications products or services would you recommend that FedEx or UPS use to improve their competitive position in the overnight delivery and shipping business? the different management styles of FedEx and UPS. What makes them work?
Consider
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What
other IT or web-based services could FedEx and UPS offer their business or consumer customers?
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bandwidth use Monitoring and enforcing Centralizing operations Testing & tuning applications
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How
do the network bandwidth problems experienced by the companies in this case affect their business performance?
What
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What
other network management tactics would you recommend to help solve the business problems identified in this case?
What
are some network usage problems not mentioned in the case that could be solved by better network management?
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Real World Case 3 Link Staffing, FMC, AutoWeb, & APL Logistics
Why
do companies implement virtual private networks? is the business case for outsourcing VPN services?
What
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What
role does network management software play in implementing and managing VPNs? challenges did each company face and how did they use VPNs to help answer those challenges?
What
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have companies been reluctant to rely on Internet telephony instead of traditional telephone systems for business use?
Do
the potential business benefits support Dow Chemicals decision to implement a new global VOIP network?
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Would
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GM?
What
are the security vulnerabilities of wireless LANs? Is GM taking appropriate security measures?
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What
are some other possible business applications of wireless LANs? are some of the benefits and challenges of LANs in a small business environment?
What
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