COMMUNICATION

Defined as the interchange of thoughts or opinions through shared symbols: e.g. language, words, & phrases.

NEED FOR COMMUNICATION

Exchange of information Setting goals Taking guidance Sharing emotions Learning Entertainment

TYPES OF FORMAL COMMUNICATION

Downward Communication

Upward Communication Horizontal Communication

DiagonalCommunication

HOW WE COMMUNICATE
We communicate and build interpersonal relationship through: Speech Writing Listening Reading Non-verbal language

PROCESS OF COMMUNICATION
IDEA, THOUGHT, INFORMATION

EXCHANGE, PASSING

UNDERSTANDING

Input

Process

Output

BARRIERS TO COMMUNICATION
Perceptions Language Semantics Personal Interests Emotions Inflections Environment noise Preconceived notions/ expectations Wordiness Attention Span Physical Hearing problem Speed of thought

OBSTACLES TO SHARING IDEAS....

Your own shyness. Fear of rejection Peer pressure Unorganized thinking Others possibly becoming defensive. Physical Disabilities(Impaired sight/ Hearing/ speech) Having to deal with aggressive people.

CHOOSING YOUR MEDIUM

Depending upon the situation, one method of communication may be better than another. In Person: one-to-one. In Person: meeting, small groups. In Person: presentations, large groups. Letter Memo Note Email Voice Mail

CHOOSING YOUR MEDIUM

To determine the best medium for your message determine: What you as the sender need to achieve . What the receiver needs to know. How detailed ,important and or personal the information in the message is. Which behavior you want to influence and how.

EFFECTIVE COMMUNICATION
USE EBBOM (engage brain before opening mouth) Be polite, soft and courteous Duty first, right next No arguments Exercise empathy No criticism & judgment Learn to appreciate others Have an attitude of gratitude

MANNERS IN COMMUNICATION
Communicate in a courteous and respectful manner at all times and also respect rules, regulations, policies and other people.

Be mindful of your manners and treat others as you would wish to be treated yourself. If each of us just thought a little bit more carefully about how we might make the workplace a happier place to be, youd be quite surprised how staff morale would soon increase dramatically as a result.

OFFENDING WORDS, GESTURES, ACTS

Never use words like cant and wont', nor phrases like Im busy and thats not my job. Do not criticise anyone, specially in his absence. Dont use negative words like, you are wrong. Rather, convey your disagreement in a softer tone like, I appreciate your views, but I beg to differ.

Do not disrupt a conversation.

Do not hold grievances. Do not be dishonest. Do not make faces giving negative feel during communication. Do not point a finger at anyone. Do not use negative body language.

WRITING EFFECTIVE MEMORANDUMS & E-MAILS

Know who your reader is Ask yourself why you need to send this document Present what they want (clear and useful) Be careful with what you write Use the subject line to get their attention Dont type in all upper or lower case or bf Keep your document brief and to the point Proofread your document before sending it out

Why we Communicate
We communicate to: Share our ideas and opinions. Provide feedback to others. Get information from others. Gain power and influence. Develop social relationships.

Maintain self-expression and our culture.