2-1

1.
2.(TPS)

3.(MIS)
4.(DSS)(GDSS)
5.(ES)
(EIS)(SIS)(EUC)
6.e(EC)
(ERP)(SCM)(CRM)
7.

2-2

1.

An information system (IS) collects, processes,

stores, analyzes, and disseminates information
for a specific purpose.

2-3


Tracking UPS packages with pen computers

2-4

2-4

e
(1990s 2000s)

EC(B2BB2C)ERP
SCMCRM

(1980s 1990s)

ESEISSISEUC

(1970s 1980s)

DSS

(1960s 1970s)

MIS

(1950s 1960s)

TPS

IS

2-5

2.
(Transaction Processing System, TPS)
1950

...
2-6

TPS
2-5 TPS

Input

Process

Output

2-7

TPS

2-8

3.
(Management Information System, MIS)
1960

2-9

MIS
2-6

(Management Information)

(Management Information System)

(TPS) DBFile

2-10

MIS

()

2-11

4.
(1)(Decision Support System, DSS)
1970

()
()

(Trial-and-Error)
(What if)

2-12

DSS
2-7
(Data Base)

(Model Base)

(Interactive Interface)

(User)

2-13

DSS
2-8 DSS
User

User

User

OLAP

Data Mining

Model Bases

Data BaseData WarehouseData Mart

TPSPOSERPCRMSCM

2-14

DSS
(Management Science, MS) (Operation
Research)
(Sensitivity Analysis)
(What-if analysis)

(Goal seeking)

(Simulation)
(Quantitative Simulation)

(Scenario Simulation)

2-15

DSS

2-16

DSS vs. MIS

2-2 DSSMIS

DSS

MIS

MIS

2-17

(2)
Group Support System (GSS)
(Groupware)GSS


Outlook ExpressMSN Yahoo Messenger
(Workflow Management System)
GSS


LotusDomino WorkflowEasyFlow

2-18

5.
(1)(Expert System, ES)
(Expertise)(Rule)
(Knowledge
Base)(Inference Engine)

2-19

2-10

0.05

1
0.8

<0.05

<0

<0.8
0.8

0.05

<0.05

<0.8

2-20

ES
2-9

2-21

2-3 ESDSS

DSS

ES

ES

2-22

(2)
Executive Information System (EIS)
()
()

(drill down)

(critical success factors, CSF)

(exception reporting)

(use of color)

2-23

2-11 EIS

TPSMISDSSOLAP(
)Data Mining()

Business Intelligence (BI)

Competitive Intelligence (CI)

()

2-24

(3)
Strategic Information System (SIS)

/(Niche)

2-25

(4)
End User Computing (EUC)
(4GL)

IS
(Backlog)

(Invisible Backlog)


15

2-26

6.e
(1) (Electronic Commerce, EC)
(InternetWeb)
(B2B)(B2C)

2-27

(2)
Enterprise Resources Planning (ERP)

e
ECCRMSCM
10

2-28

(3)
(Supply Chain)

Supply Chain Management (SCM)

11

2-29

(4)
Customer Relationship Management (CRM)

(Customer Acquisition)
(Customer Retention)
(Customer Loyalty) (Customer
Profitability)
12

2-30

7.
(1)

2-31

(2)

2-32

(3)
2-2

EISSIS

DSSESKMS
MISERPSCMCRM
TPS

OAS

2-33

(4)


TPS(DataBase)(Data Warehouse)


MISEIS
DSSOLAP


Data MiningES(KM)
2-34

(5)

(Structural Problem)

TPSMISERP

(Unstructural Problem)

GSS

(Semi-structural Problem)

(Portfolio)
DSS
2-35

(6)IS

TPS, ERP

DSS, GDSS

MIS, EIS

EUC, DSS, ES

ERP

SIS

Extranet

SCM

CRM, EC

ERP, SCM

GSS

2-36