Professional Documents
Culture Documents
Experience:
Intensifying PPA-PMO’s
services in the Port of
Cagayan de Oro
Objectives
• Modernization
• Improve port services
• Reduce clients’ costs
• Viable working environment
• Develop integration between
port community and
environment protection
District Manager
Port Manager
PROMPT
•2002-2006
Manual
•1974-2002
Transactions in ABCO
VAN OUT
Cargo
Assessment, Vehicle Pass
Billing
ABCO
Clearing
Roving Rolling
Cargoes
Cashiering
ABCO Requirements
Customers get
tired of waiting
and complain
Logistics affected
Processes
get
delayed
BL’s to process
are accumulated
Pressure to implement
manual procedures
What are the
consequences?
Less employees Less division
of labor
File for
Stress overtime
• ABCO is open 24/7, 365 days/year,
so does the daily operations of
shipping
lines.
20000
15000
13 Encoders
12 ABCO Officers
10000
5000