Professional Documents
Culture Documents
Group Member :
Viraj Bagwe (03) Prajkta Bhoite(06) Shalaka Chavan(12) Dhvani Desai (15) Henna Jaferi(24) Atish Kamble (27)
What is BPO
Business process outsourcing (BPO) is a form of outsourcing that involves the contracting of the operations and responsibilities of a specific business functions (or processes) to a third-party service provider.
BPO is typically categorized into back office outsourcing - and front office outsourcing.
Back office outsourcing- internal business functions such as human resource or finance and accounting. front office includes- customer-related services.
BPO that is contracted outside a company's country is called offshore outsourcing. BPO that is contracted to a company's neighboring (or nearby) country is called nearshore outsourcing.
Segments
Provident fund loans Medical allowances Insurance schemes Transportation Companies leased accommodation Cafeteria.
Provident Fund Gratuity Group Mediclaim Insurance Scheme Personal Accident Insurance Scheme Subsidized Food and Transportation Company Leased Accommodation Recreation, Cafeteria, ATM and Concierge facilities Corporate Credit Card Cellular Phone / Laptop Personal Health Care (Regular medical check-ups): Loans:
Educational Benefits: Performance based incentives Flexi-time Flexible Salary Benefits Regular Get together and other cultural programs Employee Referral Scheme Paid Days Off Maternity Leave Employee Stock Option Plan
BPO to India
Indian revenues from BPO are estimated to have grown 107% to $ 583 million.
Cons
English Language Proficiency Skilled Workforce Lower Wages Flexibility in Working Hours Suitable Human Resources Large Number of Graduates
No TCO based costs Poor Infrastructure Cultural Differences Internal competition for resources Rising labor costs Political and religious instability
Planning and organizing for work, peoples. People acquisition and development. Staffing the organization. Training & development.
Career management.
Performance management. Industrial relations.
Compensation management.
Information management.
Brand equity. Standard pre-job training Benchmarks Performance appraisal Promotions. Lack of focused training and certifications.
Case Study
On Human Resource Management Implementing best practices in BPO The Business Process Outsourcing industry is one of the fastest growing industries in India presents an excellent employment opportunity , but also brings its unique set of challenges. challenges are: 1.Recruiting the right talent huge demand supply imbalance 2.Retaining employees due to 3.monotonous nature of the work 4.odd working hours 5.competition poaching trained talent within the industry 6.Rising cost of labor and employee expectations
Cont
About MotifMotif, Inc. is a specialized business process outsourcing company serving Fortune 500 clients Motifs services include Financial, HR - Benefits administration and Retirement services, ecommerce and Mortgage
Motifs HR practices1. an open and transparent work culture 2. open door policy 3. constructive debates 4. Work hard Party hard culture 5. monthly performance awards 6. encourages every employee to think out of the box
Result
Recruitment Training Performance Management Continuous Learning Wealth Creation Giving Back to the Community
Motif being ranked amongst the Top 10 BPO Companies to work for in India two years in a row (2004 & 2005) 5 Preferred BPO employer in India 11 Dream Company to work for in India