Total Quality Management

Group members:
Kausik Prabu S(Msa0234)
Siva K Balan (Msa0242)
Madaneswaran (Msa0254)
A C Anandan (Msa0257)
Emergence Of TQM

Products without defect Improve
Quality
 Zero defects & Quality circles

TQM provides:

 Improvement & Growth in a industry

 Competitive advantage
 Company’s profitability
Problems without TQM….

 Long lead times

 High cost
 High level of re-works and scraps
 Eroding market share
 Unmotivated employees
Basic TQM Techniques

 FMEA -- Detection based qc to prevention

based quality control
 Quality system
 Quality circles
 Training for quality
 Quality Information system
Quality Initiatives &
Planning
STEPS INVOLVED:

 Identification of customers, both External and

Internal.
 Determining the needs of customers.
 Developing product features that respond to
customer needs.
 Developing a process that can produce the
needed product features.
 Adopting a “Prevention Based Quality System
(PBQS).
Quality Planning Tools
 FMEA
 Flow Diagrams.
 Market Research.
 Joint Planning etc..
FMEA
 Using this technique a product is
examined for all the ways in which
failure may occur
FMEA cards:
 D – Design
 R – Materials Management
 L – Process Planning and Development
 P - Production.
 S - Sales and Service.
 0 - Operation and Installation.
 N - Technical Assistance and Maintenance.
 M - Marketing.
 F - Facility
 I - Inspection and Testing
Production FMEA Card
TEXMO PUMPS
FMEA Team
 Design FMEA Team
 It is mainly concerned with assessing what
could, if not corrected, go wrong with the
product in service during manufacture as its
consequence of weakness in the design.
 Process FMEA Team
 This is mainly concerned with the reasons
for potential failure during manufacturing as
a result of non-compliance with the original
design intent, or failure to achieve the
design spec
Design FMEA Team
Process FMEA Team
Modes for identification of
Potential Failures
 Pareto Analysis
 1. Number or percentage defectives for
each source of cause.
 2. Cumulative number or percentage
defectives; and
 3. Identification of causes which together
account for a specified percentage of
defectives.
 Heuristic Approach
 Selection of appropriate allowable Risk
Priority Numbers.
 Examining the courses of failure.
An example of Pareto
Diagram
Achievements for Texmo
Pumps company thru TQM
...
 Reduction in Internal Costs.
 Reduction in Customer complaints
and Warranty Costs.
 improved customer satisfaction.
 A shift from “Inspection Based
Quality System (IBQS)” to
“Prevention Based Quality System
(PBQS)”
Thank U