Professional Documents
Culture Documents
g Lebanon’s
Classificatio
n System
Introduction
Proposed
Meeting Overview
Discussion
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Why This Study?
international standards.
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Study Process
Implementation 4/00-
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Purpose of Classification Systems
Informational Developmental
Infrastructure Service/Quality
Traditional systems, prevalent Started in Europe, more prevalent
Where in developing countries world-wide
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Trends in Classification Systems
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How Does Current System Work?
Problems
Over Specificity of Rules Confusing Rating System
- Too specific, burdensome, deprive - International, 4-star A, 4-star B, 3-star A
originality very confusing
- Broader rules adjust for style and - Most recognized system is standard 5-star
taste system
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Proposed Approach
10 units
• Tourists not guided by
• Hotels used by first-time ratings -- “walk-in” method
visitors, most important
• Expense fraction of hotels’,
• In Lebanon, furnished “bad experience” not
apartments also important produce same effects
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Structural Characteristics
Introduction
Proposed
Meeting Overview
Discussion
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How System Was Developed
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Two-Part System
Minimum Standards
Hotels must meet all of these
Standards vary by category
Infrastructure based
Proposed Approach: Hotels
General Standards
Point System, hotels collect points according to amenities above
minimal standards and quality factors.
Hotels need to score a determined number of points according to
category -- lower category hotels need less points than higher
ones.
Hotels must meet requirements under both minimum standards
and general point system to be awarded a particular rating.
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Criteria Composition
Building 30%
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Security
Price/classification posting
Comments
Security standards mostly the same for all hotel categories
5-Star 1-3-Star
Concierge Example Attendant can be
outside of door inside, reachable by
all night buzzer/phone
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Public Areas
Comments
All hotels need an independent entrance and a distinguishable
reception hall/service
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Guest Rooms
Comments
Guest rooms are what most differentiates categories of hotels
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Bathrooms
Bathrooms Arrangement
Items
Comments
Proposed Approach: Hotels
5-Star 1-Star
3-Star
All rooms with full bath or Cold / hot water in
90% with at least
shower / WC, less than room, bathroom in
shower / WC
25% not full bath the same floor
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Food and Drink Services
Comments
Proposed Approach: Hotels
All hotels should serve breakfast, all 5-star hotels need at least two
restaurants.
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Facilities Available to Guests
Comments
No requirements for 1-3 stars
4/5-Star
Fax, Telephone, 1/2/3-Star
Example:
Internet, Computer, No requirements
Business Center
Printer, Photocopier
available to guests
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General Standards for Tourist Hotels
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Building
Condition of building 16
Lounges 14
Restaurant Halls 10
Proposed Approach: Hotels
Comments:
Most points based on overall look, quality and upkeep.
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Guest Rooms and Bathrooms
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Hotel Attention and Services
Additional Services 3
Additional Catering 15
Proposed Approach: Hotels
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Guest Leisure and Professional Services
Leisure 14
Business / Conference Facilities 8
Banquet Halls 3
Before, 5-star hotels had to have all these amenities
Comments
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Hotel Scoring Example
Points Earned
I. Building Possible Score + Points - Points
Condition of Building 16 12
Lounges 14 12
Restaurant Halls 10 8 -1
Other Common Spaces 6 6
EXAMPLE HOTEL SCORING
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Proposed Standards for Tourist Residences
Methodology Employed:
Same as hotels, except less models to draw from:
Switzerland, U.S., and analysis done by SCORE based on French model
Middle-Eastern Tastes:
Residences often used by Gulf tourists
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Structure of Proposed System
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Security and Building
Comments
categories
Example: Elevators
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Meeting Overview
Introduction
Proposed
Meeting Overview
Discussion
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Classification Process
Step 1 Builder approaches classification team for
consultation (voluntary but suggested)
Step 2 Builder formally approaches team for
classification; file is created
Step 3 Unannounced visit to property; manager is
contacted for brief informational interview on
Property characteristics; Physical evaluation is
Implementation
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Reclassifying Existing Hotels/Tourist Residences
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Maintaining Classification System Current
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